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When I replaced my wireless router....

Andrew

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Andrew Member

Andrew

Posted
Posted

I'm sure you can guess where this is going :)  but basically my ISY and some other wired devices disappeared.

 

My new router is an Apple Airport Extreme (if that matters) but my basic question, still being new to this, is:

 

What do I do?

 

When I set my system up initially it took a little work to get everything going, but then it worked fine, including remote access. 

 

But... I totally forget where I should start.

 

FWIW the Airport is GREAT in terms of WiFi, but nothing else on the line, including my ISY, works. I know I have to get in there and shuffle some things around, but I'm at a loss.

 

I'll read the Quick Setup Guide (ISY994ZW) but figured I'd also ask in case of any caveats / suggestions.

 

Devices on the line are fed via ethernet in wall that goes to a switch in the basement, from which cables come into the living room and family room. There is another switch in the family room.

 

The two main things on the line I need working (again) are 

 

1) Foscam camera (not controlled/accessed by ISY... can I?)

 

2) ISY

 

 

thanks!

Andrew

Andrew Member

Andrew

Posted
  • Author
Posted

Access your new router and set a fixed DHCP table entry to reserve the IP address given out to ISY so it's IP never changes

Thanks Larry-

 

but ah... not sure how to do that. I do think I set a static IP before, if that's the same thing.

larryllix Advanced

larryllix

Posted
Posted

It is on the surface but later the router can still issue same to somebody else and then they clobber each other.

 

Router is usually on your browser. 192.168.0.1

 

Then find the LAN page and dig deeper into the reservation table and dedicate a MAC address to an IP address if your choosing.

 

 

If it is an Apple you may have to coax it with some brown sugar and cinnamon.

builderb Experienced

builderb

Posted
Posted

If you have a macOS or iOS device, use the Airport Utility app to access your Airport. Download it from the App Store if you don't already have it.

 

I recommend setting aside a block of IP addresses for your static IP devices (leaving room to grow), and leave the rest for the Airport to hand out via DHCP. Most of my devices have fixed IP addresses, I really don't need many dynamic reservations. But again, leave plenty of head room. You definitely don't want to run out of dynamic reservations.

Andrew Member

Andrew

Posted
  • Author
Posted

Hi all-

 

Ok, no luck so far.

 

I have the ISY plugged directly into the Airport. I have reset the ISY with a paper clip.

 

When running the java console, it opens, but nothing shows up.

 

Sorry, I tried searching around and the closest thing I found was someone else who got a new router and had to "check the IP" or something, but can't find it now. (Getting a little foggy... :)  )

 

I've read through the setup but am not getting a connection. Not sure what the next thing to do would be.

 

Hopefully it's something easy, but setting this up the first time is coming back to me now... sorta... not how I did it, just how confusing it seemed. Thought I'd written down the process!

 

Thanks

Andrew

Techman Advanced

Techman

Posted
Posted

Hi all-

 

Ok, no luck so far.

 

I have the ISY plugged directly into the Airport. I have reset the ISY with a paper clip.

 

When running the java console, it opens, but nothing shows up.

 

Sorry, I tried searching around and the closest thing I found was someone else who got a new router and had to "check the IP" or something, but can't find it now. (Getting a little foggy... :)  )

 

I've read through the setup but am not getting a connection. Not sure what the next thing to do would be.

 

Hopefully it's something easy, but setting this up the first time is coming back to me now... sorta... not how I did it, just how confusing it seemed. Thought I'd written down the process!

 

Thanks

Andrew

Andrew,

 

If you've previously configured the router with a static IP address then you'll need to follow the directions below.

You might want to first try clearing your Java cache, including java applications and then download the admin console. If that doesn't work then you'll probably need to do a reset.

 

 

Factory Reset

There are only a very few reasons for performing a Factory Reset:

  • Corrupted File system (blinking ERR light)
  • To start fresh ... i.e. if you are going to restore your old backup on the same ISY, then in all likelihood factory reset is NOT going to fix anything
  • Reuse one ISY for more than one location
  • You have configured your ISY with a static IP address, changed router/network, and can no longer access ISY

IMPORTANT: You must reconfigure ISY again or restore your backup after the factory reset.

  1. Use a sharp object to push in the Reset Button till the RX, TX, Mem, Error lights start blinking (every second)
  2. Hold for at least 30 seconds until all of the the RX, TX, Mem, Error lights turn off and Mem light starts flashing quickly
  3. Release and wait for system reboot (reboot is complete when Mem light stops flashing)
Andrew Member

Andrew

Posted
  • Author
Posted

I actually have Fing, but my trouble is actually getting the ISY working again. I don't think Fing can provide any insight at the moment...


Thanks Techman, but I've been through these steps.

 

Going to have to call UD tomorrow.

 

 

 

Andrew,

 

If you've previously configured the router with a static IP address then you'll need to follow the directions below.

You might want to first try clearing your Java cache, including java applications and then download the admin console. If that doesn't work then you'll probably need to do a reset.

 

 

Factory Reset

There are only a very few reasons for performing a Factory Reset:

  • Corrupted File system (blinking ERR light)
  • To start fresh ... i.e. if you are going to restore your old backup on the same ISY, then in all likelihood factory reset is NOT going to fix anything
  • Reuse one ISY for more than one location
  • You have configured your ISY with a static IP address, changed router/network, and can no longer access ISY

IMPORTANT: You must reconfigure ISY again or restore your backup after the factory reset.

  1. Use a sharp object to push in the Reset Button till the RX, TX, Mem, Error lights start blinking (every second)
  2. Hold for at least 30 seconds until all of the the RX, TX, Mem, Error lights turn off and Mem light starts flashing quickly
  3. Release and wait for system reboot (reboot is complete when Mem light stops flashing)

 

jtara92101 Advanced

jtara92101

Posted
Posted

If you previously used a static IP address on your ISY, you do NOT need to factory reset it! Simply access it at it's previous fixed address (you know what address you assigned it, right?) then reconfigure it.

 

Connect it DIRECTLY to your PC. Not through the router. Now, add a secondary interface to your PC. How you do this will vary between OSX/macOS/Linux/Windows. Assign your PC to some address within the range of your previous LAN network. Match the subnet setting you had. You should now be able to communicate with the ISY, and can reconfigure it.

 

I do this all the time, since I run my LAN on the 10.0.1.0/255 subnet. Almost all home-oriented equipment comes pre-configured for a 192.168.1.0/255 subnet. So, it order to configure it, I need to temporarily add a secondary interface to my Mac.

 

I can walk you through it for OSX/macOS. (Probably don't remember Linux, LOL.)

 

This is ONLY if you had a fixed addressed assigned in the ISY console. If you used a DHCP reservation (the best way to do deal with local devices that ought to have an unchanging address) then this will not help. 

 

If you used a DHCP reservation, then it is probably now getting a pool address. You will have to look at a table in your router to see what address it got assigned from the pool. Then, reconfigure the router to use a reservation, reboot, and it should be at the fixed address of your choice. (e.g. the one you used in the reservation.)

Andrew Member

Andrew

Posted
  • Author
Posted

Thanks, I'll try this - 

 

However, I don't know what you mean by "Now, add a secondary interface to your PC"... :)

Andrew

 

If you previously used a static IP address on your ISY, you do NOT need to factory reset it! Simply access it at it's previous fixed address (you know what address you assigned it, right?) then reconfigure it.

 

Connect it DIRECTLY to your PC. Not through the router. Now, add a secondary interface to your PC. How you do this will vary between OSX/macOS/Linux/Windows. Assign your PC to some address within the range of your previous LAN network. Match the subnet setting you had. You should now be able to communicate with the ISY, and can reconfigure it.

 

I do this all the time, since I run my LAN on the 10.0.1.0/255 subnet. Almost all home-oriented equipment comes pre-configured for a 192.168.1.0/255 subnet. So, it order to configure it, I need to temporarily add a secondary interface to my Mac.

 

I can walk you through it for OSX/macOS. (Probably don't remember Linux, LOL.)

 

This is ONLY if you had a fixed addressed assigned in the ISY console. If you used a DHCP reservation (the best way to do deal with local devices that ought to have an unchanging address) then this will not help. 

 

If you used a DHCP reservation, then it is probably now getting a pool address. You will have to look at a table in your router to see what address it got assigned from the pool. Then, reconfigure the router to use a reservation, reboot, and it should be at the fixed address of your choice. (e.g. the one you used in the reservation.)

jtara92101 Advanced

jtara92101

Posted
Posted

1. What OS do you have on your desktop/notebook computer(s)? Windows, Linux, or OSX/MacOS?

 

2. Do you know the fixed IP address of your OLD router?

 

3. Do you know the fixed IP address of your NEW router?

 

Likely choices are 192.168.1.1 (most common) or 10.0.1.1. But it could be different. It probably is different for your new router vs your old router. You will need to know what it was for your OLD router.

 

If you have more than 1 computer, you can use any one of them. You will connect an Ethernet cable DIRECTLY between the computer and the ISY. (Just to reconfigure it.)

 

From Googling, it seems default IP address of Airport Extreme is 10.0.1.1. Your old one is PROBABLY 192.168.1.1.

 

Since you have an Apple router, I'll assume you have some Apple computer available.

 

With computer still connected to your LAN:

 

System Preferences > Network

 

If there are multiple network interfaces shown, click on "Ethernet". If there are Like Ethernet 1, Ethernet 2, tell us.

 

Report the IP Address, Subnet Mask and router address shown.

 

Safer you first let us know, then proceed to the next step... (but if you want to go ahead and try it...)

 

Click the + sign.

 

Select Ethernet from the Interface drop-down.

 

Service Name will default to Ethernet 2 (unless you already have an Ethernet 2!)

 

Click Create.

 

Change "Configure IPv4" drop-down to "Manually"

 

Set IP address to 192.168.1.1 (or else the IP address of your old router - you DID disconnect your old router, right?)

 

Set Subnet Mask to 255.255.255.0

 

Leave Router blank.

 

Hit Apply button.

 

PROBABLY should work on your LAN. But it would be better to disconnect your Mac from the LAN, and connect directly to your ISY.

 

See if you can access the ISY.

 

When you are done reconfiguring the ISY, you can delete the Ethernet 2 interface. But it would be handy to keep around, because all sorts of little boxes for the home come configured to work on a 192.168.100.0/24 subnet. But less and less these days, as MOST would now use DHCP to get an address from your router.

 

---

You will need help from somebody else if you only have Windows.

 

Do you know how to configure the Airport Extreme to set-aside some addressed for DHCP reservations? The best way to set-up the ISY is to make a DHCP reservation and configure the ISY to use DHCP. The next best way is to give it a fixed address in the console, but you will then have to set-aside some addresses on the router for fixed addressing. DHCP is best!

 

When you are all done, you will have to change IP addresses used by e.g. Roomie Remote, any other home automation stuff that might be using the ISY REST interface to get them to work with ISY again. If you don't know what that is, you don't have any of that stuff!

 

You COULD just change your airport Extreme to use 182.168.1.1/24 like the rest of the world. (I actually use 10.0.1.0/24 like Airport Extreme, even though I have an ASUS router. Mainly historical, always done it that way, and used to connect to VPNs at 10.0.1.2/24 10.0.1.3/24 etc. for work-related stuff using a Netscreen box.

 

I have given you just enough rope to hang yourself, so best to go step-by-step and ask questions!

Andrew Member

Andrew

Posted
  • Author
Posted

Thank you!

This guidance is great.

My setup is at home, so I will have to try this out tonight.

I have both PCs and Macs at home, so can access with either. 

Andrew Member

Andrew

Posted
  • Author
Posted

Ok, here we go (responses in blue)
 

1. What OS do you have on your desktop/notebook computer(s)? Windows, Linux, or OSX/MacOS?
Mac (primary, 10.11.6) and Windows 10

 

2. Do you know the fixed IP address of your OLD router?
No, but I could plug it back in and figure it out ;) I do believe it was 192.168.1.1.

 

3. Do you know the fixed IP address of your NEW router?
Yes, 10.0.1.1.
 

Likely choices are 192.168.1.1 (most common) or 10.0.1.1. But it could be different. It probably is different for your new router vs your old router. You will need to know what it was for your OLD router.

 

If you have more than 1 computer, you can use any one of them. You will connect an Ethernet cable DIRECTLY between the computer and the ISY. (Just to reconfigure it.)
Network or Port A?

 

From Googling, it seems default IP address of Airport Extreme is 10.0.1.1. Your old one is PROBABLY 192.168.1.1.

 

Since you have an Apple router, I'll assume you have some Apple computer available.

 

With computer still connected to your LAN:

 

System Preferences > Network

 

If there are multiple network interfaces shown, click on "Ethernet". If there are Like Ethernet 1, Ethernet 2, tell us.
Just Ethernet.

 

Report the IP Address, Subnet Mask and router address shown.

IP 10.0.1.56

Subnet 255.255.255.0

Router 10.0.1.1

Holding here for "safety" ;) Don't think I'm not tempted.... 

Andrew Member

Andrew

Posted
  • Author
Posted

Hi Michel!

I was waiting until I got through the process I'm following above, which, as you can see, is about halfway done.

If no further response to my input above, I will create a ticket.

 

thanks,

Andrew

 

Hi Andrew,

Have you submitted a ticket yet?

With kind regards,
Michel

jtara92101 Advanced

jtara92101

Posted
Posted

Go ahead and follow the next steps from above, as the results were what I had hoped/expected. Create a secondary IP interface on your Mac (easiest to deal with).

 

----

Click the + sign.

 

Select Ethernet from the Interface drop-down.

 

Service Name will default to Ethernet 2 

 

Click Create.

 

Change "Configure IPv4" drop-down to "Manually"

 

Set IP address to 192.168.1.2

 

Set Subnet Mask to 255.255.255.0

 

Leave Router blank.

 

Hit Apply button.

----

 

I changed the instructions just a bit from my previous comment. I am having you set your Mac's secondary IP address to 192.168.1.2 rather than 192.168.1.1. Your ISY (and any other fixed-address devices that you haven't already changed) are expecting an Internet gateway at 192.168.1.1, and so I'd rather not have you set your Mac's secondary address to ...1.1 to avoid any possible trouble. (Don't wanting it thinking your mac is a router, and throwing packets at it trying to reach the Internet.)

 

----

IF you know the fixed IP address of your ISY, now try to reach it in your browser. See if that succeeds.

 

Try the applet shortcut. The ISY Finder SHOULD find the ISY. 

 

Another thing you can do is use a program such as LanScan or IpScanner (available in mac App Store) to scan the 192.168.100 subnet. It will find any devices there. (Including other besides the ISY you might have forgotten about!) It's a good tool to have in your toolbox.

 

----

Probably no need to connect directly to the ISY. But, to answer your question: Ethernet, not Port A. Port A is ONLY for connecting to the PLM, and is NOT an Ethernet connection, despite the connector used. (BAD choice on the part of Insteon, but we can't control what Insteon does!) Plugging a router or your computer into Port A or plugging something other than the Port A port to the PLM COULD cause damage. (Believe there is a recent post here about that.)

 

----

If you are able to reach the ISY, you can then proceed to reconfigure it.

 

Maybe somebody with an Airport Extreme can walk you through setting-aside of addresses for DHCP Reservations and making a reservation for your ISY.

 

Alternately, you can set a fixed address, which should be in the range of 10.0.1.2 to 10.0.1.254, but OUTSIDE of your DHCP pool range. See if you can figure out the Airport Extreme setup to determine what your DHCP pool range is.

Andrew Member

Andrew

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  • Author
Posted

Hi jtara, 

 

Actually taken care of via tech support emails. I'm still going to study your post to try to get a better understanding.

 

Unfortunately, I'm having an odd issue with my Airport so will create a new thread...

 

thanks!

Andrew

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