ISY-994i/IR PRO no worky

[Athlon2k2]

Well I've been searching for an answer and seem to be stuck.

 

I have an ISY-994 that I connected to a 2413S. I noticed the light on the PLM went out and I came to the conclusion that it was dead. I followed the below link and was able to get it to come back on with some new caps and the ISY says it can communicate with it. 

 

https://1projectaweek.com/blog/2017/6/2/repairing-a-failed-insteon-powerlinc-power-line-modem-plm-2413u

 

The problem is when I go to restore the PLM it doesn't seem to work. The link table says 0 and I see a bunch of 'write failed' in the log.

 

I had a spare 2413UH laying around, so I swapped the USB and serial daughter cards. The ISY now sees the new address, but I get the same result as the newly functioning 2413S. 

 

Any suggestions on how to troubleshoot this?

 

I've attached logs from trying to do a 'restore PLM' as well as turn on a couple device from the ISY.

 

Thanks.

 

-Dustin

ISY-Events-Log.v5.0.4__Mon 2017.06.19 08.52.02 AM.txt

[Michel Kohanim]

Hi Athlon2k2,

 

The error logs are with regards to the ISY trying to communicate with devices in which this PLM does not have a link. Did you actually do a File | Restore Devices? And, if so, did you see a series of link creations in the PLM FIRST before all the traffic you attached?

 

With kind regards,

Michel

[Athlon2k2]

Thanks for the reply Michel. I have not done a File | Restore Devices. Only a File | Restore Modem (PLM) which I have tried a few times now. The logs should reflect this. I have also tried to manually query a few of the devices to check them but all have failed. The interesting thing is if I do a Tools | Diagnostics | PLM Info Status, I see the correct PLM address and it states it is connected. Right after the System Busy comes up and starts trying to communicate to several different device. 

[Michel Kohanim]

Hi Athlon2k2,

 

Thanks. This is what I suggest:

1. Move your PLM to a different outlet and one which is not shared with other transformers/power supplies

2. If you have any INSTEON thermostats, reboot them

3. Restore a good backup from before any of this (you might lose a few things). You have to make sure that it's from before replacing the PLM

4. File | Restore Devices

 

 

With kind regards,

Michel

[Athlon2k2]

Hello Michel,

 

Thanks for this information. Restoring from an old backup seem to fix it. After restoring from the backup I had to restore the PLM, but now everything is working. Thanks again.