Jump to content

portal is "offline" but "registered" -Solved


Recommended Posts

I was changing some of my TLS settings to try to fix my weather data (still working on it).  I changed them back to 1.2 and "all" but my "portal integration" in the portal tab of my isy Admin console says "offline" and "registered".  


any suggestions as to how to get it back online?


Link to comment

I just got this email:



Dear customer,

We are receiving requests from your Amazon Echo, however your account is not authorized to use the ISY 00:21:b9:00:fd:35. In order to use your Echo with this ISY, please login to my.isy.io and make sure that this ISY is authorized in your account. You may have to go to the admin console, under configuration/portals, and click Approve.

For more informations, please refer to the ISY Portal Installation Instructions.

With kind regards,

  UDI Sales
  Store: http://www.universal-devices.com/sales/products
  Information (Wiki): http://wiki.universal-devices.com
  Information (Forum): http://forum.universal-devices.com
  Like us on Facebook Follow us on Twitter

  (p) 818.631.0333
  (f) 818.436.0702
AUTOMATED SYSTEM: Do not reply to this email

the only option inside "configuration" "Portals" is a button that says "refresh" and nothing happens when I click it.  

Link to comment


This topic is now archived and is closed to further replies.

  • Recently Browsing

    • No registered users viewing this page.
  • Who's Online (See full list)

  • Forum Statistics

    • Total Topics
    • Total Posts
  • Create New...