ISY 994i shows Online ! Not Registered

[wrique]

I purchased a subscription to the ISY portal this weekend (Dec 9) and in the ISY admin app under the Portal tab shows:

 

  Online ! Not Registered

 

I have tried clicking on the Refresh button, but it doesn't change. I think I did everything correct and I double checked the UUID to make sure it is correct in the purchase. The error log shows entries like this since Dec 9th:

 

 

Sat 2017/12/09 09:39:40 PM System -5012 223

Sat 2017/12/09 09:41:30 PM System -170001 [uDSockets] RSub:30 error:6

Sat 2017/12/09 09:41:35 PM System -170001 [uDSockets] RSub:30 error:6

Sat 2017/12/09 09:41:40 PM System -170001 [uDSockets] RSub:30 error:6

Sat 2017/12/09 09:41:45 PM System -5012 224

Sat 2017/12/09 09:51:05 PM System -170001 [uDSockets] RSub:30 error:6

Sat 2017/12/09 09:51:10 PM System -170001 [uDSockets] RSub:30 error:6

Sat 2017/12/09 09:51:15 PM System -170001 [uDSockets] RSub:30 error:6

Sat 2017/12/09 09:51:20 PM System -5012 225

Sun 2017/12/10 01:19:00 AM System -100 [DHCP] state=RENEW

Sun 2017/12/10 10:07:39 AM System -5012 226

Sun 2017/12/10 10:19:37 AM System -80004 n/a

Sun 2017/12/10 10:19:37 AM System -80004 n/a

Sun 2017/12/10 10:21:05 AM System -5 Start

Sun 2017/12/10 10:21:08 AM System -170001 [Network] Established

Sun 2017/12/10 10:21:08 AM System -110022 /CONF/PORTALS.PSF

Sun 2017/12/10 10:21:03 AM System -80004 n/a

Sun 2017/12/10 10:21:03 AM System -80004 n/a

Sun 2017/12/10 10:21:22 AM System -80004 n/a

Sun 2017/12/10 10:21:22 AM System -80004 n/a

Sun 2017/12/10 10:21:27 AM System -80004 n/a

Sun 2017/12/10 10:21:27 AM System -80004 n/a

Sun 2017/12/10 10:28:08 AM System -10011 n/a

Sun 2017/12/10 10:28:33 AM System -80004 n/a

Sun 2017/12/10 10:28:33 AM System -80004 n/a

Sun 2017/12/10 11:44:36 AM System -80004 n/a

Sun 2017/12/10 11:44:36 AM System -80004 n/a

Sun 2017/12/10 11:54:38 AM System -5 Start

Sun 2017/12/10 11:54:41 AM System -170001 [Network] Established

Sun 2017/12/10 11:54:41 AM System -110022 /CONF/PORTALS.PSF

Sun 2017/12/10 11:54:41 AM System -80004 n/a

Sun 2017/12/10 11:54:41 AM System -80004 n/a

Sun 2017/12/10 11:54:43 AM System -5006 uuid:27

Sun 2017/12/10 11:54:59 AM System -80004 n/a

Sun 2017/12/10 11:54:59 AM System -80004 n/a

Sun 2017/12/10 11:55:04 AM System -80004 n/a

Sun 2017/12/10 11:55:04 AM System -80004 n/a

Sun 2017/12/10 12:19:34 PM System -170001 [uDSockets] RSub:28 error:6

Sun 2017/12/10 12:19:39 PM System -5012 27

Sun 2017/12/10 12:28:19 PM System -170001 [uDSockets] RSub:28 error:6

Sun 2017/12/10 12:28:24 PM System -5012 28

Sun 2017/12/10 12:44:34 PM System -5012 29

Sun 2017/12/10 03:21:00 PM System -170001 [uDSockets] RSub:28 error:6

Sun 2017/12/10 03:21:05 PM System -170001 [uDSockets] RSub:28 error:6

Sun 2017/12/10 03:21:10 PM System -170001 [uDSockets] RSub:28 error:6

Sun 2017/12/10 03:21:15 PM System -5012 30

Sun 2017/12/10 03:24:26 PM System -170001 [uDSockets] RSub:28 error:6

Sun 2017/12/10 03:24:31 PM System -5012 31

Sun 2017/12/10 11:54:45 PM System -100 [DHCP] state=RENEW

 

Thank you for your help,

 

Rick

[stusviews]

Has the portal ever shown as registered? Did you follow all the steps required?

[wrique]

It has never show as registered. I believe I have followed all of the steps, except this never occurred:

 

3. Giving permission to ISY to communicate with ISY Portal

• Login to the Admin Console
• Click Configuration | Portals tab
• You will see a request for access from your account in ISY Portal

 

The Portals tab just shows a little box with:

 

   Online ! Not Registered

 

and when I click on the Refresh button nothing happens.

[paulbates]

To follow up on Stu's comment, what you've listed is 1/2 of the necessary steps.. .the ISY admin console part.

 

You need to go to my.isy.io, set up and account and associate your ISY's UUID with that portal account. Maybe you've done that but I didn't see it mentioned. 

 

Paul

[wrique]

I did go to my.iso.io and created an account with the UUID of my ISY. On the account the ball is gray and if you mouse over it, it says "ISY never connected". 

[Michel Kohanim]

Hi wrique,

 

Please send your UUID to support@universal-devices.com.

 

With kind regards,

Michel

[wrique]

I got it to work. I had the wrong UUID in the portal. Thank you for your help!

 

Rick