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Insteon camera not available remotely


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I have connected an Insteon thermostat and 2 Insteon cameras. I can control the thermostat remotely but am not able to view the camera video remotely unless I use the Foscam app. Is there a way I can view it through the UD? I can see both cameras but get a broken picture icon.

Screen Shot 2018-08-18 at 11.19.53 AM.png

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42 minutes ago, Michel Kohanim said:

Hi @laspeslet,

Did you create port forwarding rules in your router to the camera? 

In all cases, the remote IP is probably your ISP's IP address which you can get from : https://whatismyip.com .

With kind regards,
Michel

I can't seem to figure out the port forwarding on my router. I guess I will try and get that sorted out first. If only I could get a Shaw tech on the phone that understood what I needed. I thought that maybe since I can access the thermostat, that it was okay.

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15 minutes ago, laspeslet said:

I can't seem to figure out the port forwarding on my router. I guess I will try and get that sorted out first. If only I could get a Shaw tech on the phone that understood what I needed. I thought that maybe since I can access the thermostat, that it was okay.

Port forwarding converts an external IP address (your ISP given IP address) and a port number (default 443) to another IP address (Internal - usually 192.168.0.1xxx = ISY address)  and Port number. (default 443) = ISY secure port)

 

If you are not using port 80 you may need to use https://ISP address  externally. (note "s" for secure) and setup the secure port address inside your ISY to match.

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