I have an ISY at a remote location.  For about the last couple months I have noticed that my mobile app can't access anything there.  My wife is at the location now and it appears that the ISY is fine and operating but I cannot log into it.  It claims my userid and password aren't correct (this is trying to access it using "https://name.foo:443").  I get the login screen but my UID and PW are rejected.    I have no idea why they would not be accepted, no change has been made that I am aware of.  Also,  once while trying to log in, it would behave as if the uid and pw were accepted but it would just sit on the blue screen with "System Busy" showing at the bottom.  I could click on a tab, like "Configuration" and it would populate (after a delay) but all fields would be blank.  But mostly I just get UID and PW rejected and presented with the dialog again.

 

Any idea how I can get past this?  The most recent backup of the config I have is 3 years old (version 4.2).  Nothing has changed in terms of devices or configuration in that time there but I have updated the software (it's probably running 4.6.2).   Could it be related to certs or anything?  I did change computers a few months back...

-Tom

 

Edited August 26, 20187 yr by tome
typo

First thing I would do is reboot the remote ISY.

That was indeed the first thing I tried. Didn't help.

-Tom

52 minutes ago, tome said:

I have an ISY at a remote location.  For about the last couple months I have noticed that my mobile app can't access anything there.  My wife is at the location now and it appears that the ISY is fine and operating but I cannot log into it.  It claims my userid and password aren't correct (this is trying to access it using "https://name.foo:443").  I get the login screen but my UID and PW are rejected.    I have no idea why they would not be accepted, no change has been made that I am aware of.  Also,  once while trying to log in, it would behave as if the uid and pw were accepted but it would just sit on the blue screen with "System Busy" showing at the bottom.  I could click on a tab, like "Configuration" and it would populate (after a delay) but all fields would be blank.  But mostly I just get UID and PW rejected and presented with the dialog again.

 

Any idea how I can get past this?  The most recent backup of the config I have is 3 years old (version 4.2).  Nothing has changed in terms of devices or configuration in that time there but I have updated the software (it's probably running 4.6.2).   Could it be related to certs or anything?  I did change computers a few months back...

-Tom

 

Tom,

Which mobile app are you referring to when you say, "my mobile app can't access anything there"? 

MobilLinc Pro.  But I can't log in via the Admin console on my computer...

-Tom

7 minutes ago, tome said:

MobilLinc Pro.  But I can't log in via the Admin console on my computer...

-Tom

Can you reach the ISY through the UDI portal?

What is the UDI portal?

2 minutes ago, tome said:

What is the UDI portal?

 ISY Portal allows seamless remote access without port forwarding in the router. 

How do I use it, access it?  Is it an application?

BTW, when my wife connects to the ISY while directly on the same network (not remote) she gets the same thing.  It appears as if the UID/Password combination isn't correct.  Again, I am quite sure it is, unless of course the box was hacked somehow and the password changed.

-Tom

Edited August 26, 20187 yr by tome
typo

7 minutes ago, tome said:

How do I use it, access it?  Is it an application?

It's a module that is purchased from UDI and added to your ISY. However, if you are using the MobiLinc portal you cannot use the ISY portal too. it's one or the other.

 

6 minutes ago, tome said:

BTW, when my wife connects to the ISY while directly on the same network (not remote) she gets the same thing.  It appears as if the UID/Password combination isn't correct.  Again, I am quite sure it is, unless of course the box was hacked somehow and the password changed.

-Tom

Is your wife attempting to connect locally through MobiLinc or the Admin Console?

How old is the PLM at that location? What color is the light on the side of the PLM? Try unplugging the PLM for a minute or so and plugging it back in. If your wife can't access via the LAN the portal will be no help. If none of these offer a lead, submit a ticket to UDI asking for help.

Did you upgrade firmware?

Did you try admin/admin?

Hi @tome,

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password

With kind regards,
Michel

On 8/27/2018 at 10:20 AM, Michel Kohanim said:

Hi @tome,

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password

With kind regards,
Michel

I finally got to the site to figure this out.  I did have to follow Michel's link to push the reset button on the ISY and then re-set the password.  Not sure what happened, why it changed in the first place, but all is recovered and well.  Thanks to all.

-Tom