Local web server (API) not responsive, but portal still works?

[Kev1000000]

Very recently, the local API on ISY994i appears to go down/unresponsive for long periods of time.  It does eventually return (downtime is around 4-12 hours usually), but the instability is causing my integration into my custom interfaces to be very unreliable, and now the wife is getting upset ?

I can still access the ISY through the portal, and all of the local INSTEON communication + programs operate just fine.  It's simply the local access of the API that is seemingly going down.

Any ideas or areas I should look into to help resolve this?  I am FW version 4.7.3.

[paulbates]

This is very unusual. The place to start would be.

1. Can you be specific about which local API you're talking about? , (eg assuming Rest). 
   • As secondary test, can you pull up the ISY's internal web page on a computer http://<your locally administered address>  ?
     • How does this do? I believe it uses the rest interface when it gets status, variables, programs... turns things on and off
        
2. Provide a view of the event log and error right before the problem happens through right after

Paul

[Kev1000000]

Paul, thanks for the help!  No, the local web server is also not responsive when it gets in this state.  I am trying to access the REST API.

I'll try and pull the logs when it gets in this state.  Since I can get to the admin console via the portal, should be easy to pull the logs.  Good idea.

[Michel Kohanim]

@Kev1000000,

Please send your error log to support@universal-devices.com.

With kind regards,
Michel

[Kev1000000]

Sent, thank you, Michel!