JFrary01 Posted September 22, 2019 Posted September 22, 2019 After months of apparent normal operations, upon opening my admin console, everything appears normal, except all my programs are "gone". Devices are there and can be controlled, variables are there. Any ideas?
Techman Posted September 22, 2019 Posted September 22, 2019 43 minutes ago, jmfa said: After months of apparent normal operations, upon opening my admin console, everything appears normal, except all my programs are "gone". Devices are there and can be controlled, variables are there. Any ideas? Are your ISY firmware and UI the same version?
larryllix Posted September 22, 2019 Posted September 22, 2019 Just now, jmfa said: Yes. 5.0.10 When your programs were MIA did you ever click save? If so they may be gone from the ISY.
JFrary01 Posted September 22, 2019 Author Posted September 22, 2019 if you mean "save changes" in that panel, then no
larryllix Posted September 22, 2019 Posted September 22, 2019 Make sure your ISY IP address is installed in your java firewall to let it passed it's filters. Same for Windows firewall tables.
JFrary01 Posted September 23, 2019 Author Posted September 23, 2019 checked that. get same behavior on 3 different machines with 3 different OSs
Techman Posted September 23, 2019 Posted September 23, 2019 Try rebooting the ISY Also take a look at your ISY error log.
JFrary01 Posted September 23, 2019 Author Posted September 23, 2019 I've rebooted multiple times, powered off and on, powered PLM off and on, etc. Lots of error log entries look like this: Sun 2019/09/22 03:21:02 PM System -10108 Check log
Techman Posted September 23, 2019 Posted September 23, 2019 2 hours ago, jmfa said: I've rebooted multiple times, powered off and on, powered PLM off and on, etc. Lots of error log entries look like this: Sun 2019/09/22 03:21:02 PM System -10108 Check log Not sure what error 10108 is. It's not documented It's best to submit a support ticket: http://www.universal-devices.com/contact-support
lilyoyo1 Posted September 23, 2019 Posted September 23, 2019 11 hours ago, jmfa said: if you mean "save changes" in that panel, then no If you didn't click on save changes then that would be why it's disappearing. You didn't save it. Since you're using 5.10 you should also update to 5.15 as that is the latest one and may already have a fix if what you are experiencing is a bug
JFrary01 Posted September 24, 2019 Author Posted September 24, 2019 Thanks. I've submitted a support ticket. 1
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