socalgene Posted October 16, 2019 Share Posted October 16, 2019 What ever became of HAN acceptance testing of the ISY994i by SDG&E? I am guessing that it was too costly and too many hoops to jump through. The SDG&E HAN list has not changed in two years. It seems short and boring for a major Utility. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted October 16, 2019 Share Posted October 16, 2019 @socalgene, They never replied back. Then, out of the blue, the contacted us 4 months ago for units to test. I was delighted. But, they never returned my follow on emails. SDG&E has become a blackhole to us. With kind regards, Michel Link to comment Share on other sites More sharing options...
socalgene Posted October 20, 2019 Author Share Posted October 20, 2019 If you think it's a black hole, you should live here. Highest rates in the Nation and getting worse. That's what happens if you are a monopoly. Thanks Michel for trying. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted October 20, 2019 Share Posted October 20, 2019 @socalgene, I agree. But, CA is now offering CCAs (Community Choice Aggregators) … don't you have some in San Diego? They are a little more expensive (because they use more Green) but that might be an option. With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted June 27, 2021 Share Posted June 27, 2021 I am trying to set this up in 2021 and my Install Code does not seem to be valid for Ceiva - it also looks a lot longer than the install code in the instructions. Ceiva says the install code CRC is invalid but the entire code will not fit into their UI so I am guessing it's an ISY issue. Also I can't seem to figure out the Advanced Mode Password. Has anyone gotten this to work? Install Code: 3563DF95AF968C1FFB82DED658FF Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 27, 2021 Share Posted June 27, 2021 @NandorSanDiego, what's your firmware/UI versions? With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted June 27, 2021 Share Posted June 27, 2021 5.3.2 for both Firmware and UI. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 28, 2021 Share Posted June 28, 2021 @NandorSanDiego, Are you getting the install code directly from the dashboard? If so, I am shocked Ceiva would be complaining: With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted June 28, 2021 Share Posted June 28, 2021 Yes I am getting the code from the dashboard but Ceiva does not accept the entire code in their UI. Screenshots below: Dashboard: Ceiva: Note how they expect an install code of 4x4 and the dashboard has an install code of 4x7 Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 28, 2021 Share Posted June 28, 2021 @NandorSanDiego, You might want to follow the instruction to factory reset the dongle (as per the instructions in the link). With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted June 28, 2021 Share Posted June 28, 2021 Which dongle would I be resetting? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 28, 2021 Share Posted June 28, 2021 @NandorSanDiego, page 9 here. With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted June 28, 2021 Share Posted June 28, 2021 I've done that but the install code did not change and is still longer than can be pasted into the Ceiva UI. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 29, 2021 Share Posted June 29, 2021 @NandorSanDiego, In that case, I think you will need to contact them directly. The install code comes directly from a certificate. With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted June 29, 2021 Share Posted June 29, 2021 I can contact them for sure - but why is my install code so much longer than even what is in the UD documentation? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 30, 2021 Share Posted June 30, 2021 @NandorSanDiego, Very very old versions (SEP 1.0), had shorter versions. With kind regards, Michel Link to comment Share on other sites More sharing options...
NandorSanDiego Posted July 2, 2021 Share Posted July 2, 2021 Hey @Michel Kohanim I talked to Cevia and they are looking at manually adding my info in - that said they mentioned that the install code seems incorrect and too long. I Look at the install code which is "3563DF95AF968C1FFB82DED658FF" this amounts to "11010101100011110111111001010110101111100101101000110000011111111110111000001011011110110101100101100011111111" binary or 110 bits. According to the spec I was reading the code should be 64, 96, or 128 bits not 112. Is there any way you could validate that this install code is indeed correct or if my ISY is generating a bad code? There doesnt seem to be a way to re-generate this code. Link to comment Share on other sites More sharing options...
MrBill Posted July 3, 2021 Share Posted July 3, 2021 Just a drive-by comment to this thread... I know nothing about what's being discussed here, but I did notice the MAC address shown in a screenshot above contains 8 octet's, while MAC addresses are normally 6 octet's. Link to comment Share on other sites More sharing options...
NandorSanDiego Posted July 3, 2021 Share Posted July 3, 2021 1 hour ago, MrBill said: Just a drive-by comment to this thread... I know nothing about what's being discussed here, but I did notice the MAC address shown in a screenshot above contains 8 octet's, while MAC addresses are normally 6 octet's. That is also true but Ceiva seems to have accepted this MAC. I called them and had them manually add the device to my account but it is just in a constant TIMEOUT state now. Not really sure where to go from here until UD responds, seems like they should at least be able to confirm the IDs look correct or not... Link to comment Share on other sites More sharing options...
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