Hi Folks

 

I have 2 dell computers running windows 10. I have ISY version 4.7.3 running. One Dell computer will load the UD Console one will not. I have the latest version of Java loaded on both machines and have read several posts on firewall and Java permissions and have both set with similar permissions. I have Kaspersky running for security.  

What is occurring on one machine is when I try to launch the ISY launcher IE opens and asks to download the .jnlp file, when I try to open after download IE starts then crashes without loading the ISY finder. I have been going back and forth between Java permissions and Kaspersky permissions trying different combinations with no luck. Also the HTPPS route does not seem work as well. Both machines are on the same internal network as the ISY. I have been trying both ISY Launcher links provided in the ver 5.0.16 post with the same result of IE crashing when trying to open the..jnlp file.

Does anyone have a suggestion as to where I should be focusing 

 

Thanks in advance for any wisdom

To configure Kaspersky, you can look here:

https://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software

For the issue of the Admin Console not starting, look here:

https://wiki.universal-devices.com/index.php?title=Main_Page#admin.jnlp_does_not_start_the_Admin_Console

As a quick test, disable Kaspersky and see if you can load the ISY launcher (not from web browser).

Folks

Thanks to all for the quick response.

On one computer (the one that works) the .jnlp file was associated with javaws.exe

On the other computer (the one that did not work) the .jnlp file was associated with IE as the first program on the list of programs by default.

This fixed my issue...

Thank you, Bumbershoot

thanks for this thread, worked for me also.