Alexa can't reach my ISY. ISY showing Offline/Registered

[sthughes]

Alexa can't reach my ISY to control my devices. ISY showing Offline/Registered. Offline since Dec 2, 2019

[Michel Kohanim]

@sthughes,

Please send your error log to support@Universal-devices.com .

With kind regards,
Michel

[larryllix]

I have the same situation since Dec.6 IIRC. Logs will also be sent when access is available.

 

ISY still appears to be running Insteon device security simulations despite no reports or access via Ethernet.

 

Sent using Tapatalk

 

 

 

 

[glarsen]

Same here today. No portal access, thus no Alexa.  No nodeserver access (Polisy or nodelink).  Could not connect with console, through portal or apps.  Power cycle was required to restore access. It seemed anything internal to the ISY continued to run, but nothing requiring external access functioned.   Log sent.