After accessing my Admin Console, I was surprised that none of my programs are listed. All of my devices are listed under Main and their current states are correct. However, when I click on Programs, I get an error message "Not Implemented." I tried unplugging the ISY but same result. 

How should I restore the programs? Under File, should I restore ISY or Restore Devices?

I would appreciate some suggestions? Thanks very much.

Jack1902

on the Help > About menu of the admin console, does the Firmware and UI version match?  and what version are shown?

In addition, did you recently update your ISY from 4.0 branch to the 5.0 branch

Thanks very much for your replies.

Firmware 5.0.16 (2020-01-25)

UI 4.7.5 (2020-01-27)

What do you suggest?

Mismatched.  Follow the instructions here:

 

Not sure if this is the right thread for my issue. One of my programs disappeared from my admin console and can't seem to figure out how to get it back or delete it. I can see it on Mobilinc and on the portal. I've tried clearing the cached app and history and re-installed the admin console up but no luck. I'm running version 5.0.16C.

Ryan

27 minutes ago, RGKS said:

Not sure if this is the right thread for my issue. One of my programs disappeared from my admin console and can't seem to figure out how to get it back or delete it. I can see it on Mobilinc and on the portal. I've tried clearing the cached app and history and re-installed the admin console up but no luck. I'm running version 5.0.16C.

Ryan

Did you clear your java cache

9 minutes ago, lilyoyo1 said:

Did you clear your java cache

I did clear the java cache. I have a mac and PC. Both admin console don’t have the program showing up

I did clear the java cache. I have a mac and PC. Both admin console don’t have the program showing up

When you select Help -> About do both U.I and firmware match 5.0.16C? [emoji848]


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1 hour ago, Teken said:

 

When you select Help -> About do both U.I and firmware match 5.0.16C?


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Yes both are the same. 

Yes both are the same. 

Welps, if you have a recent backup you can try a ISY Restore. Best to get into your most comfortable shorts and T-Shirt, cold beverage, rockin music, kick back that recliner . . . [emoji53]


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1 minute ago, Teken said:

 

Welps, if you have a recent backup you can try a ISY Restore. Best to get into your most comfortable shorts and T-Shirt, cold beverage, rockin music, kick back that recliner . . .


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Ya...Think this will be my next step!

8 minutes ago, RGKS said:

Ya...Think this will be my next step!

Normally this problem is seen after a firmware upgrade from 4.XX to 5.XX where the client hasn't cleared the Java cache, and used the correct UI. Since you already cleared the cache, rebooted, and this wasn't a UI mismatch.

Not sure what else you could try besides a ISY Restore - except recreate the program?!?

Creating the program would most definitely take less time and waiting . . . 

53 minutes ago, Teken said:

Normally this problem is seen after a firmware upgrade from 4.XX to 5.XX where the client hasn't cleared the Java cache, and used the correct UI. Since you already cleared the cache, rebooted, and this wasn't a UI mismatch.

Not sure what else you could try besides a ISY Restore - except recreate the program?!?

Creating the program would most definitely take less time and waiting . . . 

My OCD kicked in and having it disabled in my MobiLinc is not good enough. Going to try and load an old file. I Have been backing up regularly enough so hopefully not much work to bring it back to current. 

5 minutes ago, RGKS said:

My OCD kicked in and having it disabled in my MobiLinc is not good enough. Going to try and load an old file. I Have been backing up regularly enough so hopefully not much work to bring it back to current. 

Circle back and let us know how things work out . . .

On 7/1/2020 at 5:10 PM, Teken said:

Circle back and let us know how things work out . . .

Reverted back to an old backup and it worked with about 1 hour worth of getting things  back to current state! Had a few cold ones to help me along too! Cheers!

17 minutes ago, RGKS said:

Reverted back to an old backup and it worked with about 1 hour worth of getting things  back to current state! Had a few cold ones to help me along too! Cheers!

Rock On . . . ?