travlynman Posted September 11, 2020 Posted September 11, 2020 Tried about seven times to order the new 500 series board. 1. The system passed me off to an area of not knowing me. 2. The store would not accept the order with Paypal. 3. Third time trying the store said that coupon wmwontovhgo3mdeo wasn't mine and refused to give me the $20.00 cfredit. NOT VERY HAPPY!!!!! Art Jones
Techman Posted September 11, 2020 Posted September 11, 2020 9 hours ago, travlynman said: How do I get the Board KISS principle preferred! The board was backordered. It's now in stock https://www.universal-devices.com/product/z-wave-module/
travlynman Posted September 11, 2020 Author Posted September 11, 2020 Read the problem! I know the board is available!
Techman Posted September 11, 2020 Posted September 11, 2020 54 minutes ago, travlynman said: Read the problem! I know the board is available! The UDI coupon is linked to your original email. If you used a different email address when trying to purchase the dongle the coupon will not be recognized. If that's not the case then send an email to sales@universal-devices.com and they're take care of you.
lilyoyo1 Posted September 11, 2020 Posted September 11, 2020 1 hour ago, travlynman said: Read the problem! I know the board is available! Talking to people like that when asking for help lessens the chance of people trying to help you in the future.
Techman Posted September 11, 2020 Posted September 11, 2020 11 minutes ago, lilyoyo1 said: Talking to people like that when asking for help lessens the chance of people trying to help you in the future. The people at UDI are the most helpful and accommodating that I've ever run across. Your thinking process is misdirected.
lilyoyo1 Posted September 11, 2020 Posted September 11, 2020 35 minutes ago, Techman said: The people at UDI are the most helpful and accommodating that I've ever run across. Your thinking process is misdirected. I think you're quoting the wrong person. I've never spoken bad about udi. In fact most time I defend them when they're bashed. My comment was directed at the op in regards to his response towards you
Techman Posted September 11, 2020 Posted September 11, 2020 8 minutes ago, lilyoyo1 said: I think you're quoting the wrong person. I've never spoken bad about udi. In fact most time I defend them when they're bashed. My comment was directed at the top in regards to his response towards you Sorry about that, please disregard.
travlynman Posted September 12, 2020 Author Posted September 12, 2020 Apologies to everyone. However if you had gone through the run around that I have experienced thus far I strongly feel that your comments would be the same or possibly worse. Even after opening a ticket I got no further with UD. Finally I ordered the board through a different supplier that was quick, accurate and straight forward. Art
madcodger Posted September 12, 2020 Posted September 12, 2020 Great engineers and coders. NO marketing department. It shows. Life is all about choices.
JMcGinnis Posted September 12, 2020 Posted September 12, 2020 I went to order the 500 series board back in August, and the UDI store was out of stock. So, I contacted UDI Sales and they replied and asked me to order it from Orchestrated Home. Of course, OH doesn't offer the discounts, but the board was only $40.99 so I went ahead and ordered. I just checked the OH website today and their price for the board has gone up to $60.99! I'm glad I ordered when I did. Why has there been such a big price increase?
GPritchard Posted September 13, 2020 Posted September 13, 2020 Me too I wish to upgrade my years-old Series 300 Z-Wave module... Rewind, a couple of days ago: I was excited to see the 500 Series back in-stock; I tried to order. Alas, I had no Coupon code, but I walked through the process - including selecting my Shipping - the default was atrociously expensive Fast forward back to today: I received my Coupon Code, and applied it. I was excited! I paid via PayPal (the PayPal (pre-)approval was for $50).. Then: 1) Received a "Checkout Error" on UDI's website 2) Despite the error, I received confirmations for the order from UDI, and for the payment from PayPal. 3) Suddenly see, without my choosing or acknowledgement, that I'd been hit for $62.85 Shipping My experience, like others in this thread, is that Michel and UDI are awesome folks to deal with. I quickly emailed UDI with these pertinent facts and a screenshot, but am waiting to hear that they can provide the lower-cost Shipping that I'd really like... The point of this post is to share my experience with others, who clearly are finding the road bumpy too. Late Breaking Edit: UDI did respond, cancelling my weird order I think that is the best possible way to handle this situation. I was then re-issued another Coupon Code, and this time the checkout-process did offer three shipping choices! Second Time = Lucky
Michel Kohanim Posted September 13, 2020 Posted September 13, 2020 Very interesting topic ... With kind regards, Michel
Papa C Posted September 13, 2020 Posted September 13, 2020 What is this coupon you're all talking about? How do I go about getting one?
GPritchard Posted September 13, 2020 Posted September 13, 2020 7 minutes ago, Papa C said: What is this coupon you're all talking about? How do I go about getting one? UDI offers some help for folks who've recently purchased the now-discontinued Series 300 module. This Wiki-Page details the structure of the Coupons: https://wiki.universal-devices.com/index.php?title=Z-Wave:_Ordering/Assembly_Instructions In case the web-page changes in the future, here's the relevant extract: Discounts If you have a 300 Series board and wish to upgrade to 500 Series, the following discounts apply: If you purchased your new unit in 2018 or later, you are entitled to a $45.00 discount If you purchased your new unit between 2017 and 2018, you are entitled to a $35.00 discount If you purchased your new unit between 2015 and 2017, you are entitled to a $20.00 discount If you purchased your new unit in 2015, you are entitled to a $10.00 discount Otherwise, you are not eligible for any discounts
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