julian Posted January 20, 2021 Share Posted January 20, 2021 Hopefully you all can help. Sometime within the last year my system stopped working properly. I was busy so I didn’t fix it right away. Some months ago I replaced my PLM because I figured that was the cause of the problem. The transition did not go that well. It failed some of the way through the restore modem process. That might be because I had a number of Insteon devices that I needed to replace. It took until the past week for me to replace all the switches. I also put in a new, new PLM. This time the restore PLM function worked fine, however many of my switches do not seem to be able to be sensed by the current PLM. They can be controlled though. I started looking on the forum and found that I should be looking at the PLM links table. The count shows 17, even though there are ~80 devices/entries in the top level device list. That seems like not enough. I do have backups from each step of the way. Would it be safe to restore from the these backups? Or, since I have replaced a bunch switches, will this create more problems? Also, is there a way to add the missing links back in without removing a device from the system and then adding it back in? Link to comment
dbuss Posted January 20, 2021 Share Posted January 20, 2021 The information on how to replace the plm is in the wiki https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_.28PLM.29 Link to comment
julian Posted January 20, 2021 Author Share Posted January 20, 2021 I have read that and followed its directions every time I have replaced PLMs. It seems like you have not read my post/questions, and just assumed you knew what the answer to my question was. That is not really helpful. Could you respond to my questions? Link to comment
lilyoyo1 Posted January 20, 2021 Share Posted January 20, 2021 He posted the directions because many times people will replace their Plm saying they did it properly.....turns out they didn't. Does the Plm that shows in the isy match the Plm you are using? What were your steps in exact order? Firmware and UI? Link to comment
julian Posted January 20, 2021 Author Share Posted January 20, 2021 Yes. The address on the back of the modem does match the number in PLM info/status. Unfortunately some of these steps happened months ago and I do not remember the exact order, except PLM replacement, for that I follow the directions carefully every time. -> unplug PLM -> unplug ISY -> connect and plug in new PLM -> plug in ISY -> in admin console "restore PLM" I have made backups at every step along the way. The oldest backup I have on my current computer (I have others a would have to search for), is from 9/27/20 using 4.7.3. After creating that backup I replaced the PLM. This is when it failed. On the 18th of this month i finished replacing all my devices and made another backup. Next upgraded to 4.8.0 which created a new backup. Link to comment
lilyoyo1 Posted January 20, 2021 Share Posted January 20, 2021 After restore Plm do restore devices. Ensure your firmware and ui matches Link to comment
julian Posted January 20, 2021 Author Share Posted January 20, 2021 Sorry. Yes, UI and Firmware match. Should I "restore PLM" again and then do "restore devices"? which backup should I use? Link to comment
lilyoyo1 Posted January 20, 2021 Share Posted January 20, 2021 I don't know what you backed up so I can't say. Whichever had the last working configuration Link to comment
BamBamF16 Posted January 20, 2021 Share Posted January 20, 2021 You did a replace switch after adding it to..the isy? Link to comment
julian Posted January 20, 2021 Author Share Posted January 20, 2021 well it seems my ISY has some major issues. i have logged into my ISY frequently over the last week or so. Just now i closed the admin console and unplugged the isy and plm to do the replace PLM and then restore devices as you suggested. when I plugged them back in the isy didnt show up in the isy finder. again i unplugged and replugged in the ISY. this time it showed up, but now my username and password do not seem to work (nor does the default admin/admin). do you have a suggestion about how i can get into the ISY? or do i need to get a new one? Link to comment
lilyoyo1 Posted January 20, 2021 Share Posted January 20, 2021 Did you recently update your isy? What's the firmware and ui? Did you try admin admin Link to comment
Geddy Posted January 21, 2021 Share Posted January 21, 2021 Might be time to open a support ticket with UDI to see if they can help get you working again. support@universal-devices.com or here: https://www.universal-devices.com/my-tickets If might be something you just need to factory reset and start over to get access to admin console again then restore a backup. It's starting to sound like you might have something messed up through the processes you went through of trying to replace PLM then upgraded firmware then replacing devices. So many things changed and not sure if the PLM was malfunctioning when you were doing the firmware upgrade (4.7.3 -> 4.8.0) that the ISY update might have not settled completely/accurately. Link to comment
julian Posted January 21, 2021 Author Share Posted January 21, 2021 ok thanks. I will open a ticket. Link to comment
Geddy Posted January 21, 2021 Share Posted January 21, 2021 @julian I hope they're able to get you sorted out. Try to report back if you get it fixed and know the steps you/they go through. Might be helpful to others in the future if they search and find this thread. Link to comment
julian Posted January 21, 2021 Author Share Posted January 21, 2021 Will do. So far they recommended I hold down the reset button for "no more than 10 seconds" to reset the username and password. But, that didn't work. I am waiting on a reply. Link to comment
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