Unable to access 994i from new Win10 computer

[paulw]

Can access from old computer with no issues.

New computer has current Java installed, cache cleared.

Used isy finder, creates icon but does not find isy. Tried adding manually (static ip) does not find it.

I can access via Chrome or Edge and get to the dashboard and see all devices etc but, when I try to access admin console I get to the "Please Keep This Window Open" and it hangs.

 

Any ideas on what I am missing?

[MrBill]

Firewall / virus protection are the likely

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Configuring_a_Firewall_for_Your_ISY

[Bumbershoot]

1 hour ago, paulw said:

I can access via Chrome or Edge and get to the dashboard and see all devices etc but, when I try to access admin console I get to the "Please Keep This Window Open" and it hangs.

It sounds like you're trying to access your ISY through your browser.  Most up-to-date browsers have eliminated the ability to start Java applets due to security.  Along with what @MrBill advises you above, be sure to use the ISY Launcher to access your AC.

 

[paulw]

Thanks guys, my only firewall is Windows Defender on both computers which are both Win10. I have tried with it turned off does not help.

As I stated above, I have tried with both the finder, which cannot find the isy994i even manually.  When I try via a browser I get as far as described and it hangs.

 

Don't know if it helps but I have attached the generated target data from both computers

ISYstartIcon.txt

[Bumbershoot]

@paulw, can you ping your ISY from your new computer?  If you can, then keep looking at Java and firewall issues.  If you can't, then there may be something incorrect about your network setup.

[MrBill]

1 hour ago, paulw said:

 

 the finder,

 

ISYstartIcon.txt 507 B · 4 downloads

Note:  The Launcher, is different that "the finder".   Are you using The Launcher as described in the first post of the thread linked by @Bumbershoot a few posts up?

[paulw]

Keep in mind that I can access it via browser, just not the Admin Console. 

[MrBill]

5 minutes ago, paulw said:

Keep in mind that I can access it via browser, just not the Admin Console. 

yes. I had that in mind.

[paulw]

Yes the Launcher Icon fires up the finder which is not finding the isy.  The fact that I can get into it via browser (but not the console) makes me think it is a Java issue and I am as dumb as a stone when it comes to Java.

[paulw]

I forgot to mention that the computer that is working is hardwired, and WIFI on the problem machine. Will take a look at the router to see if anything looks strange to me. I do use Mobilinc via WIFI with no issues both remote and on site via phone.

[paulw]

Looking at my router I'm finding that it has single port 443 forwarding both in and out to the isy. Not sure why that is in there but it goes back many years.  Suspect it may be an issue, what say you?

[MrBill]

11 minutes ago, paulw said:

Looking at my router I'm finding that it has single port 443 forwarding both in and out to the isy. Not sure why that is in there but it goes back many years.  Suspect it may be an issue, what say you?

It's purpose is to reach the ISY from outside your house without using the portal.  It shouldn't come into play here.   (not to change the subject but: The more modern more secure method is not to use port forwards and instead use an ISY portal subscription which also has other values and priced amazingly ~$1/month.)

Have you tried to manually "add" and entry to the finder using the URL found using the old computer?

[Michel Kohanim]

@paulw,

You can add ISY's URL to your ISY Launcher. Please click on the Add button and enter the URL without the path. (i.e. http://1.2.3.4).

With kind regards,
Michel

[paulw]

Thanks Michel, no joy.  The ISY finder comes up blank on startup and when "add" is used it errors out on "Invalid URL".  Keep in mind I can get into the dashboard by using the static address in explorer but even there cannot access admin console.  I did see the post "Unable to access ISY" and removed any udi*.state files but again no joy.

[Mustang65]

Here is the URL that I am using if I accidentally omit the "desc" it does not find it.

http://192.168.1.210/desc

https://192.168.1.210/desc

[DennisC]

2 hours ago, Mustang65 said:

Here is the URL that I am using if I accidentally omit the "desc" it does not find it.

http://192.168.1.210/desc

https://192.168.1.210/desc

Are both computers and ISY using the same http://192.168.1.xxx naming convention?

Another thought, going back to Michel's post, try adding https://192.168.1.210 to the ISY Launcher and see if you can gain access that way.

[Mustang65]

48 minutes ago, DennisC said:

Are both computers and ISY using the same http://192.168.1.xxx naming convention?

Another thought, going back to Michel's post, try adding https://192.168.1.210 to the ISY Launcher and see if you can gain access that way.

I use the https for remote access and http for local access. I did not enter my public IP for the https entry above. Both work on local use. Only one ISY now, the other one is toast after the lightning strike.

Sorry, missed the main part of your question. I have a Ubiquity network controller and everything plugs into it and the 24 port managed  switch as it assigns the IP addresses. Still moving them around to different subnets, which was not a problem prior to the hit

[DennisC]

2 hours ago, Mustang65 said:

I use the https for remote access and http for local access. I did not enter my public IP for the https entry above. Both work on local use. Only one ISY now, the other one is toast after the lightning strike.

Sorry, missed the main part of your question. I have a Ubiquity network controller and everything plugs into it and the 24 port managed  switch as it assigns the IP addresses. Still moving them around to different subnets, which was not a problem prior to the hit

I was just curious if you could access ISY using https, but I messed up the IP.

Also, I thought I read one computer was wireless and one was wired. Is that the case? If so, maybe one computer has a different IP address range? That was why I asked if all devices were on http://192.168.1.xxx.

[paulw]

How do I explain this???

The only thing that is different is that I let the new computer go to sleep.  I tried adding the isy to the finder again, as I had already done many many times over, and it found it.  That is the only good news.  When I tried to access the Admin Console, the AC screen appeared with an error screen. "Socket Open Failed java.net.SocketException: Address family not supported by protocol family; connect"

Interesting that under that error screen was an isy screen saying a device was not found, which was correct and expected.

When I tried the ISY Launcher again the finder appeared but Type and Version were blank and trying to access the AC just locked things up.

[DennisC]

1 hour ago, paulw said:

 

This is why I was asking you to confirm all your devices were on the same sub lan. Your ISY is on 192.168.0.xxx. 

 

20 hours ago, Mustang65 said:

Here is the URL that I am using if I accidentally omit the "desc" it does not find it.

http://192.168.1.210/desc

https://192.168.1.210/desc

Previously you stated you were using 192.168.1.xxx.

[Screw Loose Dan]

18 hours ago, Mustang65 said:

I have a Ubiquity network controller and everything plugs into it and the 24 port managed  switch as it assigns the IP addresses.

You don't have port isolation set on any of the network ports, correct?  Also, since I believe you mention it is the wireless computer having issues, you don't have that on a wireless network (SSID) that has guest policies enabled, do you?  Both of these things could cause various communication issues (essentially become firewalls).  I doubt this exist as I believe you can access the device, just not the admin console, but figured it might be best to eliminate any possible issues.

Also, which firmware are you on?  The one post had an attachment of your start icon links, and that looked like 4.9.0/admin.jnlp.  The screen shot above with the bubble says "First time slowed (showed?): 5.0.16".  

[paulw]

DennisC:

Don't believe it was me that showed the subnet with a 1, 0 is correct.

Screw Loose Dan:

When I finally was able to "add" to the ISY finder it showed 5.0.16, which is correct. But, when I tried to access the Admin Console from there it errored out as shown above. Even though it errored out it had accessed the ISY by the fact it was showing a communication error in a window under the java error. When I closed the java error the app was dead.  I went back and restarted the ISY Launch icon and the finder came up with type and version blank which I assume means it did not see the ISY for some reason.  Any idea what the error is saying?

The computer is question is not logged in as guest, and guest is off.

What seems very strange is that it would see the ISY briefly after all the tries, and on top of that not see it again.

BTW, always liked to eat at the Collegeville Inn when we lived in Willow Grove. Understand it is gone.

[DennisC]

27 minutes ago, paulw said:

DennisC:

Don't believe it was me that showed the subnet with a 1, 0 is correct.

Sorry, I mixed up two different posters.

[Screw Loose Dan]

Have you tried downloading this:

http://isy.universal-devices.com/994i/5.0.16C/admin.jnlp

(I know it's not the preferred way, as the Launcher is.  However, I've also found more success using the proper downloaded admin.jnlp versus the launcher)

[paulw]

3 hours ago, Screw Loose Dan said:

Have you tried downloading this:

http://isy.universal-devices.com/994i/5.0.16C/admin.jnlp

(I know it's not the preferred way, as the Launcher is.  However, I've also found more success using the proper downloaded admin.jnlp versus the launcher)

No joy, finder came up but found nothing.  Cleared java and went back to launcher, it found the ISY but not type or version.  Went looking to see what is different between the computer which is working and my new one. Both are Win10 pro x64, old one running java 8.0 261, new one 8.0 281. Found the following difference. Does ISY care about the Architecture?