CCataldo Posted July 17, 2021 Posted July 17, 2021 I've upgraded the Z-Wave 300 module to the 500 module. Also went form firmware version 4.9.0 to version 5.3.0. Before the upgrade I did a full Z-Wave backup. After the upgrade, all of my Z-Wave nodes are missing, only the Insteon and X-!0 nodes are still present. Selecting the option to restore the Z-Wave dongle from the admin menu fails. What should I do? Do I need to re-include every one of my 25 or so Z-Wave modules? If I restore the ISY backup that I made before the upgrade, will that bring in the missing modules, or would that cause more problems? The ISY backup was made on version 4.9.0. Any suggestions would be greatly appreciated.
Techman Posted July 17, 2021 Posted July 17, 2021 also make sure that your ISY firmware and your UI are the same version. The 500 series is not compatible with the 4.9.0 version so don't do a restore.
CCataldo Posted July 17, 2021 Author Posted July 17, 2021 Yes, I cleared the Java cache both before beginning the upgrade, and then also immediately after installing 5.3.0, just before attempting to restore the Z-wave dongle.
CCataldo Posted July 17, 2021 Author Posted July 17, 2021 5 minutes ago, Techman said: also make sure that your ISY firmware and your UI are the same version. The 500 series is not compatible with the 4.9.0 version so don't do a restore. I did update to the 5.3.0 version of the UI before upgrading the firmware to 5.3.0. When you say don't do a restore, are you referring to the z-wave restore or the ISY restore?
Techman Posted July 17, 2021 Posted July 17, 2021 14 minutes ago, CCataldo said: I did update to the 5.3.0 version of the UI before upgrading the firmware to 5.3.0. When you say don't do a restore, are you referring to the z-wave restore or the ISY restore? Don't try to restore the ISY 4.9.0 firmware as it's not compatible with the 500 series Z-wave dongle. You must do a zwave restore which will populate the 500 series dongle with the data that was stored on your 300 series dongle. Click on Zwave then Zwave version, it should be 6.81.00. If it isn't then the dongle may not be properly installed.
CCataldo Posted July 17, 2021 Author Posted July 17, 2021 Z-Wave version is showing as 6.82.01. When I attempt a z-wave restore, I get a popup with this message: "Z-Wave Restore Failed" "The Z-Wave dongle has not been restored."
Techman Posted July 17, 2021 Posted July 17, 2021 It's possible that you may have a bad Zwave back up or that the Zwave dongle is defective. It's best to submit a support ticket to UDI and let them analyze the problem.
Techman Posted July 17, 2021 Posted July 17, 2021 (edited) Click on Zwave, Advanced, Zwave information. Does it show as connected, etc. Edited July 17, 2021 by Techman
CCataldo Posted July 17, 2021 Author Posted July 17, 2021 51 minutes ago, Techman said: It's possible that you may have a bad Zwave back up or that the Zwave dongle is defective. It's best to submit a support ticket to UDI and let them analyze the problem. Yes, I have already submitted a ticket to UDI. I was just hoping that maybe somebody in the forum has had the same problem and might help. Otherwise I don't expect any resolution from the support ticket until early next week at the earliest.
CCataldo Posted July 17, 2021 Author Posted July 17, 2021 42 minutes ago, Techman said: Click on Zwave, Advanced, Zwave information. Does it show as connected, etc. Here is what I get for this:
Techman Posted July 19, 2021 Posted July 19, 2021 On 7/17/2021 at 2:52 PM, CCataldo said: Here is what I get for this: Not sure what "Network Empty" refers to. Best to wait for a response from your support ticket.
CCataldo Posted July 19, 2021 Author Posted July 19, 2021 4 hours ago, Techman said: Not sure what "Network Empty" refers to. Best to wait for a response from your support ticket. Per recommendation from my support ticket, I upgraded from 5.3.0 to 5.3.3, and that seems to have resolved my issue with the Z-Wave restore. 2
Techman Posted July 20, 2021 Posted July 20, 2021 22 hours ago, CCataldo said: Per recommendation from my support ticket, I upgraded from 5.3.0 to 5.3.3, and that seems to have resolved my issue with the Z-Wave restore. Glad to hear you got it resolved.
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