UD2)17rrh Posted October 7, 2021 Posted October 7, 2021 A rather new finding (after many years of good stability), but my connection to my ISY from my browser is suddenly temperamental. I've tried the admin console way into it and creating an admin.jnlp file. Much of the time I receive an "unable to launch the application" error. Meantime my connection through Mobilinc works fine. I've tried replicating solutions proposed on the forum but no luck. Any thoughts? Thank-you.
Brian H Posted October 7, 2021 Posted October 7, 2021 What firmware in the unit and does the UI match the firmware version. Have you tried the ISY Launcher as it is the recommended way to access the ISY unit. 1
Geddy Posted October 7, 2021 Posted October 7, 2021 @UD2)17rrh It's important to share the FW/UI to try to help further. But, the key steps to try to ensure you're using the correct version of Admin Console is by using the launcher method found in this post. Before you go too far make sure you're clearing java cache before trying to reinstall the launcher. Also key - always download a fresh launcher (start.jnlp) or get a current admin.jnlp - DO NOT USE OLD DOWNLOADED FILES! This helps with the hope of getting an accurate UI for your firmware (specifically if you get the launcher (start.jnlp) from the instructions found in the latest update area of the forums. If you can confirmed that FW/UI match, cleared cache, and installed new launcher/finder there are other things we need to check. Have you changed your router lately? Is the ISY set on DHCP or Static IP? Have you added any other network devices that might be competing for the IP address? How is your Mobilinc connecting to the ISY (local or remote)? Are you using ISY Portal or Mobilinc Connect portal? Hopefully this helps sort it out, but any additional information you can give might help others with your troubleshooting. 2 1
UD2)17rrh Posted October 8, 2021 Author Posted October 8, 2021 (edited) Thank-you for the replies. Really helpful. I actually pieced what you were recommending (including FW/UI should match, mine were not) and went ahead and upgraded to 5.0.16C. All seems to be working fine and FW = UI. I did not appreciate the need for FW = UI so thanks. I did need to restart my ISY to get the start.jnlp to take but I continue to get an error when I back-up my ISY "Could not retrieve file/CONF/9.PRP. Edited October 8, 2021 by UD2)17rrh
Geddy Posted October 8, 2021 Posted October 8, 2021 3 hours ago, UD2)17rrh said: I did need to restart my ISY to get the start.jnlp to take but I continue to get an error when I back-up my ISY "Could not retrieve file/CONF/9.PRP. Glad it seems you got it working again. seems like your backup issue has been an issue a while. You posted the issue last year. Did you try what @Michel Kohanim suggested? If you still have issues it might be time to start a ticket with support at UDI. 2
UD2)17rrh Posted October 8, 2021 Author Posted October 8, 2021 Oh! It seems after I made that post on December 30th that I must have transitioned to celebrating a little early and promptly forgot what I was doing. Thank-you so much for reminding me of my post and I'll give that a try. As always on here a truly supportive forum - even for the forgetful novice. 1
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