bcdavis75 Posted January 17, 2022 Posted January 17, 2022 I'm sure there must be a topic on this somewhere but I can't find it. I've been lazy up until now but it's time to figure this out... I cannot access Polisy from chrome on my Mac. Works fine from Safari--but I don't really use safari. Typically in chrome, when I get that "this site is not private", I can click on advanced and go there anyway. For some reason, that option doesn't exist for Polisy. Thanks!
Geddy Posted January 17, 2022 Posted January 17, 2022 @bcdavis75 in Chrome are you using HTTPS or just HTTP? I'm not no MAC, but on Windows if you just type "http://<polisy IP>" I don't get the option to proceed. Only if I use HTTPS does it give me the choice to proceed (at least the first time...then it doesn't bug me for future visits). What does your screen look like in Chrome when it doesn't give you that option? Mine looks like this if I just type http://<polisy ip>
bcdavis75 Posted January 17, 2022 Author Posted January 17, 2022 I'm using https. If I use http, my screen looks just like yours.Here's what it looks like:
Geddy Posted January 17, 2022 Posted January 17, 2022 @bcdavis75 interesting. Appears to be a Mac centered issue. Are you running any firewalls? Perhaps first I would make sure that you've got the latest version of Chrome installed. Just to be certain. Quick (Google) search lead me to this page for possible help options: https://support.google.com/chrome/thread/10551759/net-err-cert-invalid-website-sent-scrambled-credentials-self-signed-certificate?hl=en Specifically this post (many seem to reply that it worked for them) Some of the suggested solutions in the link appear to be Keychain related. Have you ever been able to access the Polisy in Chrome? Perhaps it saved something in the past that it's now having issues with. Beyond my help with Mac issues though. Sorry. Good luck. If still stumped after trying a few things mentioned in the link above perhaps open a ticket with UDI and see if they can offer some assistance for macOS specific issues. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com
DennisC Posted January 18, 2022 Posted January 18, 2022 A couple of suggestions for you to try: 1. Reboot both the computer and Polisy. Then make sure to clear the browser cache and try again. 2. Try using incognito in Chrome and see if that works.
dwengrovitz Posted January 18, 2022 Posted January 18, 2022 (edited) Try typing "thisisunsafe" ... without the quotes, not in the address bar, just type it on the keyboard when you hit that page. Edited January 18, 2022 by dwengrovitz
bcdavis75 Posted January 18, 2022 Author Posted January 18, 2022 (edited) Hey all thanks for the suggestions. Here's what solved it. I had to go to the apple keychain and search for polisy under certificates. Then I clicked on the polisy cert to open it. The I clicked on TRUST. The I changes all available options to "Always trust". And now I have my proceed link back in the Chrome. Incidentally, typing thisisunsafe also did work. but that was the only other solution. Edited January 18, 2022 by bcdavis75 1
Geddy Posted January 18, 2022 Posted January 18, 2022 MAC strikes again! Another oddity in the world of macOS and ISY/Polisy access. Good to know both options seemed to work. @dwengrovitz neat tip on the "thisisunsafe" process. I saw that mentioned elsewhere, but seemed to only be a temporary solution (next time Chrome launched it might have been a problem again) so thought the keychain issue was the best long-term corrective action. @bcdavis75 glad you're back in action w/ Chrome. Hopefully it's not a reoccurring issue, but at least you know the steps to resolve. (I assume you mean "And noW I have my proceed link back in the Chrome", rather than "not".)
bcdavis75 Posted January 18, 2022 Author Posted January 18, 2022 30 minutes ago, Geddy said: MAC strikes again! Another oddity in the world of macOS and ISY/Polisy access. Good to know both options seemed to work. @dwengrovitz neat tip on the "thisisunsafe" process. I saw that mentioned elsewhere, but seemed to only be a temporary solution (next time Chrome launched it might have been a problem again) so thought the keychain issue was the best long-term corrective action. @bcdavis75 glad you're back in action w/ Chrome. Hopefully it's not a reoccurring issue, but at least you know the steps to resolve. (I assume you mean "And noW I have my proceed link back in the Chrome", rather than "not".) Corrected. Thanks!
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