I have a Polisy running PG2, and an ISY-994 with a serial PLM. All working well. I was only running two node servers so I decided to delete them and use them only on PG3 instead. I'm keeping the ISY-994 going. Not planning on ISY on Polisy anytime soon.

I thought I had read through everything, but I'm clearly missing something. 

• PG3 sudo installed and started fine
• ISY found and ISY login information entered
• Went to the store and put my Portal information in
• Selected install for the Hue node server
• It installed fine and shows up on the dashboard and ISY admin node server list.
  • But it won't stay running. When I restart, it starts and stops. It's status is disconnected.
  • Can't add any Hue nodes
  • When I go back to the store, it doesn't indicate the Hue Node server was installed, and I get "failed to get purchased node server" error flag.
• Sonos node server behaves the same way

I'm guessing this isn't a node server problem, and is something more basic. ISY finder doesn't indicate Polyglot 2 or 3. I didn't know this was a thing until now. Polisy and PG2 have always worked fine. I can reboot the ISY from PG3.

Any suggestions? What did I not do? I don't have to plug the PLM into the Polisy if I'm still using the 994, correct? I didn't with PG2.

 

Did you look at the log for the Hue NS on PG3?  Any obvious errors?

Also, you don't need to plug the PLM into your Polisy

2 hours ago, auger66 said:

I have a Polisy running PG2, and an ISY-994 with a serial PLM. All working well. I was only running two node servers so I decided to delete them and use them only on PG3 instead. I'm keeping the ISY-994 going. Not planning on ISY on Polisy anytime soon.

I thought I had read through everything, but I'm clearly missing something. 

• PG3 sudo installed and started fine
• ISY found and ISY login information entered
• Went to the store and put my Portal information in
• Selected install for the Hue node server
• It installed fine and shows up on the dashboard and ISY admin node server list.
  • But it won't stay running. When I restart, it starts and stops. It's status is disconnected.
  • Can't add any Hue nodes
  • When I go back to the store, it doesn't indicate the Hue Node server was installed, and I get "failed to get purchased node server" error flag.
• Sonos node server behaves the same way

I'm guessing this isn't a node server problem, and is something more basic. ISY finder doesn't indicate Polyglot 2 or 3. I didn't know this was a thing until now. Polisy and PG2 have always worked fine. I can reboot the ISY from PG3.

Any suggestions? What did I not do? I don't have to plug the PLM into the Polisy if I'm still using the 994, correct? I didn't with PG2.

Thanks for being so detailed in describing the problems.  

Typically, when a node server stops and shows disconnected immediately after trying to start it, it means that the node server crashed for some reason. Info on that will show up in the node server log.  If there is no node server log, then it was never able to start and those errors will show up in the PG3 log.  

Both the Hue and Sonos node servers are free node servers.  Thus, you haven't actually purchased any yet so that's why you're seeing the error since it really did fail to get any info on purchased node servers.  That message should be improved to be a bit more helpful in the next release.

With PG3, you can install the same node server multiple times into different slots so even after installing it, you can still install it again.  Once you install a node server, the column labeled "Installed" should show the slot number(s) that it is currently install in.

We'll need to know what's in the log files to determine what isn't working.

OK, thanks for the help. I had uninstalled both node servers. I reinstalled the Hue node server. Same behavior. I attached the log. Thanks again.

pg3_5-6-2022_13702_AM.txt

From the log, the Hue node server installed correctly.  It seems to be the node server itself that exits abnormally after starting. We'd need to see the node server log which should indicate why.

4 hours ago, bpwwer said:

From the log, the Hue node server installed correctly.  It seems to be the node server itself that exits abnormally after starting. We'd need to see the node server log which should indicate why.

Yes, Hue shows it installed on the dashboard. I reinstalled the Sonos node server, too. They won't run, though. When I click restart, the node server restarts and almost immediately shuts down. Both have the same behavior, and both logs look the same to me. Full of same errors, but I don't know what the culprit is.

They also both show up on the ISY-994 admin console under node servers.

Before I installed PG3, I poked around the forum and saw both of these worked on PG3. I have a feeling I'm doing or not doing something stupid.

Thanks

Sonos log.txt

Hue log.txt

I'm wondering if something is amiss with your Polisy OS install. Have you tired doing the front button one push update?

2 hours ago, kzboray said:

I'm wondering if something is amiss with your Polisy OS install. Have you tired doing the front button one push update?

No, but I just installed PG3. PG2 works fine and is up to date. I did a sudo pkg update on PG3 a couple of days ago, but nothing changed that I could tell.

I just tried a one-click update on the front recessed button. No change.

On 5/6/2022 at 5:48 PM, auger66 said:

No, but I just installed PG3. PG2 works fine and is up to date. I did a sudo pkg update on PG3 a couple of days ago, but nothing changed that I could tell.

I just tried a one-click update on the front recessed button. No change.

I'm not sure how it happened, but you have a really old version of PG3 (3.0.43) which no longer works. the most recent version is 3.0.61.  see the instructions to upgrade in the PG3 release announcement section of the forum.

23 minutes ago, bpwwer said:

I'm not sure how it happened, but you have a really old version of PG3 (3.0.43) which no longer works. the most recent version is 3.0.61.  see the instructions to upgrade in the PG3 release announcement section of the forum.

I didn't think to look at the version since I just installed it. I've also tried updating a couple of times. I showing I'm on an even older version  of 3.0.19

I tried all three of these upgrade instructions in putty and a couple of restarts:

sudo pkg update
sudo pkg upgrade (will update all out-dated packaged)  or sudo pkg upgrade pg3 (to update just PG3)
sudo service pg3 restart

I received no errors or updated files. It returns all repositories and packages up to date, zero candidates, and your packages are up to date.  I'm still on version 3.0.19

18 minutes ago, auger66 said:

I didn't think to look at the version since I just installed it. I've also tried updating a couple of times. I showing I'm on an even older version  of 3.0.19

I tried all three of these upgrade instructions in putty and a couple of restarts:

sudo pkg update
sudo pkg upgrade (will update all out-dated packaged)  or sudo pkg upgrade pg3 (to update just PG3)
sudo service pg3 restart

I received no errors or updated files. It returns all repositories and packages up to date, zero candidates, and your packages are up to date.  I'm still on version 3.0.19

What is the output fromif you type

uname -a

1 minute ago, MrBill said:

What is the output fromif you type

uname -a

FreeBSD polisy 12.2-RELEASE-p6 FreeBSD 12.2-RELEASE-p6 r369564 POLISY  amd64

follow these instructions to upgrade the OS to 13

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Polisy_OS_Versions_Below_13

 

Edit to add: after the OS is up to date you'll also need to

sudo pkg update
sudo pkg upgrade 
sudo service pg3 restart

once again.

Edited May 8, 20223 yr by MrBill
added another thought

2 hours ago, MrBill said:

follow these instructions to upgrade the OS to 13

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Polisy_OS_Versions_Below_13

 

Edit to add: after the OS is up to date you'll also need to

sudo pkg update
sudo pkg upgrade 
sudo service pg3 restart

once again.

Yep, that was it. Thank you!

After all the sudo instructions, it upgraded the frontend, but the backend was still showing 3.0.19 and not connected. I did a factory reset.

Same. Then while I was poking around, poof! Everything indicated 3.0.61 and connected. Plus, Polisy shows up on ISY Finder for the first time. Thanks again to everyone.