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UD mobile disconnecting almost immediatley upon doing anything


kzboray

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@Javi I'm sure I've mis-configured something, but anytime I edit devices in UD Mobile it disconnects. I have three ISY's / Polisy's added and when this happens they all show disconnected. If I re-start the app and wait a few seconds they all come back as connected, but doing any edit in the app causes all attached devices disconnect.

What information can I supply to help isolate this issue?

Samsung S9+
UD Mobile .175
Android 10

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2 minutes ago, kzboray said:

@Javi I'm sure I've mis-configured something, but anytime I edit devices in UD Mobile it disconnects. I have three ISY's / Polisy's added and when this happens they all show disconnected. If I re-start the app and wait a few seconds they all come back as connected, but doing any edit in the app causes all attached devices disconnect.

What information can I supply to help isolate this issue?

Samsung S9+
UD Mobile .175
Android 10

There are many edit functions,  which function specifically?

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I am new to UD mobile and just playing with two insteon devices to learn the ins and outs of UD Mobile. When I setup the mapped values as soon as I finished editing the values it disconnected. the same for editing the devices colors and icons in "family room"

1313036097_Screenshot_20221204-121526_UDMobile.thumb.jpg.34201aa7884cb892c859078636d47d31.jpg1950489277_Screenshot_20221204-121515_UDMobile.thumb.jpg.0c5d4cd812abc21b8604e25307573a83.jpg

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8 minutes ago, kzboray said:

I am new to UD mobile and just playing with two insteon devices to learn the ins and outs of UD Mobile. When I setup the mapped values as soon as I finished editing the values it disconnected. the same for editing the devices colors and icons in "family room"

1313036097_Screenshot_20221204-121526_UDMobile.thumb.jpg.34201aa7884cb892c859078636d47d31.jpg1950489277_Screenshot_20221204-121515_UDMobile.thumb.jpg.0c5d4cd812abc21b8604e25307573a83.jpg

Unless I'm missing something, no system appears to be disconnected. There would be an error indicator bubble next the the "Home" tab icon if the app is having connection issues.

If you are referring to the red circle next to the device, the app is in edit mode. Clicking the edit button at the top of the screen will stop edits.  The red circle is to hide the device.

 

Edit: See this image from another user which has errors:

1305525773_Screenshot_20221202_160000_UD

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I just changed the <Custom Name> & <Type> from Switch Widget to Default and this this happened. The Icon color should be green as the device is ON and I have set the custom color parameter.
image.thumb.jpeg.49591c64c7d13f2802237352014debe4.jpeg


Here is the Favorites Screen again showing the device Icon as Blue; Should be Green.

image.thumb.jpeg.58fe52aa3a9bb1cd5cf00817e624bb6b.jpeg

And finally, the Sign in Page showing this time an Error.

image.thumb.jpeg.eec94af69517335ccf1e098c3a8914a2.jpeg

Closing UD Mobile and re-starting it then waiting for it to sync fixed the error. Previously this has also shown Disconnected.

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I normally muddle through this stuff, but this is giving me trouble. I appreciate your help. Unfortunately the app just disconnected without me doing anything. I was just looking at the favorites page and it disconnected all ISY's. Showing disconnected on the UD page, and not re-connecting automatically.


I'm at a loss as to what to do next. I can try a complete re-set. uninstall UD Mobile and then re-configure everything from scratch if you think that might help?

I'm 10 ft form the router and have a solid wi-fi connection. So I don't believe it's that.

Just re-started the App and after about 30seconds on the favorites screen it disconnects. I have to exit and re-start the app to get it going again.

Edited by kzboray
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Ok, wondering if it's a portal issue.

We can test this by only connecting on the local network:

Please reconnect Wifi. Go to Settings Tab > System > Your System> Local connection settings.  Enter your local credentials and set Only Use local connection to true.  Now the app will only connect to the local network

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I'm going to start from scratch @Javi It's got to be something I did since no one else is reporting this issue. I'll delete the app, and re-configure everything from scratch and see if that fixes it. If not. I'll let you know and we can trouble shoot further.

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Thanks. 

Before I make that assumption can you verify the issue persists when unchecking only use local connection?

Are your systems at different locations?  Asking in case the we are troubleshoot connection to a single location or if its an issue with all devices on your your account.

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