@Javi I'm sure I've mis-configured something, but anytime I edit devices in UD Mobile it disconnects. I have three ISY's / Polisy's added and when this happens they all show disconnected. If I re-start the app and wait a few seconds they all come back as connected, but doing any edit in the app causes all attached devices disconnect.

What information can I supply to help isolate this issue?

Samsung S9+
UD Mobile .175
Android 10

2 minutes ago, kzboray said:

@Javi I'm sure I've mis-configured something, but anytime I edit devices in UD Mobile it disconnects. I have three ISY's / Polisy's added and when this happens they all show disconnected. If I re-start the app and wait a few seconds they all come back as connected, but doing any edit in the app causes all attached devices disconnect.

What information can I supply to help isolate this issue?

Samsung S9+
UD Mobile .175
Android 10

There are many edit functions,  which function specifically?

I am new to UD mobile and just playing with two insteon devices to learn the ins and outs of UD Mobile. When I setup the mapped values as soon as I finished editing the values it disconnected. the same for editing the devices colors and icons in "family room"

8 minutes ago, kzboray said:

I am new to UD mobile and just playing with two insteon devices to learn the ins and outs of UD Mobile. When I setup the mapped values as soon as I finished editing the values it disconnected. the same for editing the devices colors and icons in "family room"

Unless I'm missing something, no system appears to be disconnected. There would be an error indicator bubble next the the "Home" tab icon if the app is having connection issues.

If you are referring to the red circle next to the device, the app is in edit mode. Clicking the edit button at the top of the screen will stop edits.  The red circle is to hide the device.

 

Edit: See this image from another user which has errors:

I took the screen shots after re-connecting. I'll see if I can re-produce the error and screen shot the disconnected screen

I just changed the <Custom Name> & <Type> from Switch Widget to Default and this this happened. The Icon color should be green as the device is ON and I have set the custom color parameter.



Here is the Favorites Screen again showing the device Icon as Blue; Should be Green.



And finally, the Sign in Page showing this time an Error.

Closing UD Mobile and re-starting it then waiting for it to sync fixed the error. Previously this has also shown Disconnected.

The color is not set as there is no value so we can leave that. 

 

Sync is not needed after restarting.  Can you please post a screenshot after you swipe app from recents then re enter without sync?

@Javi I just deleted and re-installed UD Mobile on my phone. I used a backup to restore my customizations and it seems to have fixed this problem. Don't spend anymore time on  it. 

Ok, my best guess is that the systems were disabled in settings, thus requiring sync to populate values.

I normally muddle through this stuff, but this is giving me trouble. I appreciate your help. Unfortunately the app just disconnected without me doing anything. I was just looking at the favorites page and it disconnected all ISY's. Showing disconnected on the UD page, and not re-connecting automatically.


I'm at a loss as to what to do next. I can try a complete re-set. uninstall UD Mobile and then re-configure everything from scratch if you think that might help?

I'm 10 ft form the router and have a solid wi-fi connection. So I don't believe it's that.

Just re-started the App and after about 30seconds on the favorites screen it disconnects. I have to exit and re-start the app to get it going again.

Edited December 4, 20222 yr by kzboray

Sorry to but in on this, but I am wondering what version of UD Mobile you are on?

I was experiencing random disconnects on v0.173 and the issue was corrected in v0.174.

v0.175

 

OK just disabled wi-fi on my phone and the problem persists. doing nothing simply opening the Favorites screen results in a disconnect after 30-60 seconds.

Edited December 4, 20222 yr by kzboray

I also tried adding a local network under Settings, but this had no effect.

Ok, wondering if it's a portal issue.

We can test this by only connecting on the local network:

Please reconnect Wifi. Go to Settings Tab > System > Your System> Local connection settings.  Enter your local credentials and set Only Use local connection to true.  Now the app will only connect to the local network

I'm going to start from scratch @Javi It's got to be something I did since no one else is reporting this issue. I'll delete the app, and re-configure everything from scratch and see if that fixes it. If not. I'll let you know and we can trouble shoot further.

OK, but it sounds like a network issue.

I tried to " System > Your System> Local connection settings.  Enter your local credentials and set Only Use local connection to true" but it gives me an error upon trying to do the sync afterwards.

 

Add http:// before address.  This will be caught in the next major update.

That seems to have resolved the problem. I guess @bmercier should be updated. Should I tag him, or do you want to do that?

Thanks. 

Before I make that assumption can you verify the issue persists when unchecking only use local connection?

Are your systems at different locations?  Asking in case the we are troubleshoot connection to a single location or if its an issue with all devices on your your account.

Damm it just disconnected. took about 5 minutes this time. Sorry to raise false hope. Any other ideas before I start from scratch?

 

Hum. I have multiple ISY's defined. I didn't realize that any one of them could cause this issue. let me disconnect all but the local one and see what happens.

I would prefer you did not start from scratch, as I could see the same as you with a copy of the app's database and temporary authorization for your account.

OK disconnected all but the local ISY and it still disconnects after 30-60 sec. Back to that time frame and it's consistent.