Mecheng70 Posted January 14, 2023 Share Posted January 14, 2023 I have had nothing but challenges trying to get all my zwave devices to be recognized. Just so happened that I was seeing if the UD Mobile app would control a few of the devices that were recognized. While trying to turn a couple of items on and off, UDM reported that the eisy was unreachable. Went to the portal and yes, it was offline. I have this in the same port as the previous ISY. Then exchanged cables and moved ports on my router, and it is still happening. Also noticed that the time and date stamps on the portal event and error logs are NaN. Device Control Value Time User 0 null NaN/NaN/NaN NaN:NaN:NaN System 1 0 null NaN/NaN/NaN NaN:NaN:NaN System 1 ZY027_1 ST 100% NaN/NaN/NaN NaN:NaN:NaN System 5 ZY009_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY011_1 ST 0% NaN/NaN/NaN NaN:NaN:NaN System 5 ZY010_1 ST 0% NaN/NaN/NaN NaN:NaN:NaN System 5 ZY015_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY016_1 ST 69% NaN/NaN/NaN NaN:NaN:NaN System 5 ZY020_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY056_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY020_001_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY041_183 ST 0 NaN/NaN/NaN NaN:NaN:NaN System 5 ZY020_002_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY010_183 ST 0 NaN/NaN/NaN NaN:NaN:NaN System 5 ZY041_1 ST Off NaN/NaN/NaN NaN:NaN:NaN System 5 ZY043_183 ST 0 NaN/NaN/NaN NaN:NaN:NaN System 5 Desktop app keeps disconnecting as determined by the graying of the icons and only the exit available on the file menu item. So, wondering if anyone else has an issue like this? Link to comment
DennisC Posted January 14, 2023 Share Posted January 14, 2023 This may be dumb suggestions, but have you rebooted and do your firmware and UI match? Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 Yes. Rebooted from the desktop app. Checked for updates. And redownload the start applet. What gets me is that the portal shows that it is down. Link to comment
DennisC Posted January 14, 2023 Share Posted January 14, 2023 10 minutes ago, Mecheng70 said: What gets me is that the portal shows that it is down. Has the Portal ever shown it connected? Have you successfully gone through the steps of adding trial license and approval? Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 (edited) Yep. I have the portal transfered over to the new device. And yes it does show connected and then disconnected when I check it after the UD mobile mentions it or the AC is grayed out. Edited January 14, 2023 by Mecheng70 Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 I'll have an extra USBc power supply. Need to see if it is rated correctly. Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 Only have 5V USBC power supplies for RPIs. Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 Without the time/date stamp, can't figure out the duration, but here is the error log NaN/NaN/NaN NaN:NaN:NaN System -5 Start NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/TMP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/LOG NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CODE NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/D2D NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/MAIL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/NET NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/SEP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/OADR NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/BILLING NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/emap NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF/f10 NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0002 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0050 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -170001 <s:Envelope><s:Body><u:Subscribe xmlns:u="urn:udi-com:service:X_Insteon_Lighting_Service:1"><reportURL>https://sub.isy.io:443/0021b9026225</reportURL><duration>infinite</duration></u:Subscribe></s:Body></s:Envelope> NaN/NaN/NaN NaN:NaN:NaN System -5 Start NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/TMP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/LOG NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CODE NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/D2D NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/MAIL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/NET NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/SEP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/OADR NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/BILLING NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/emap NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF/f10 NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0002 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0050 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -5 Start NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/TMP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/LOG NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CODE NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/D2D NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/MAIL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/NET NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/SEP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/OADR NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/BILLING NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/emap NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF/f10 NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0002 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0050 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -5 Start NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/TMP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/LOG NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CODE NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/D2D NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/MAIL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/USER/WEB NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/NET NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/SEP NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/OADR NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/BILLING NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/GLOBAL/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1 NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nls NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/editor NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/nodedef NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/DEF/f1/i1/emap NaN/NaN/NaN NaN:NaN:NaN System -110026 ./FILES/CONF/DEF/f10 NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/UZWBK501.BIN NaN/NaN/NaN NaN:NaN:NaN System -110022 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -110012 ./FILES/CONF/INSTENG.OPT NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0002 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7115 ID 0050 :err=0, tag='cmd', num=4, nest=4, offse NaN/NaN/NaN NaN:NaN:NaN System -7058 ID 0000 :err=0, tag='cmd', num=4, nest=4, offse It keeps START and then ID XXXX and fails. Have factory reset the zwave dongle, checked for OS updates, reinstalled from a backup. And this keeps happening. I am almost to the point of giving up. Link to comment
Javi Posted January 14, 2023 Share Posted January 14, 2023 Try resetting networking by pressing the power button 4 times. Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 1 hour ago, Javi said: Try resetting networking by pressing the power button 4 times. Nope. that didn't work. Here is what the AC does every time (see image). The icons all gray out. That is how I know that it has decided to not work. Very frustrating! Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 Is there a way to completely reset the OS by commandline? Link to comment
Javi Posted January 14, 2023 Share Posted January 14, 2023 There is factory reset, but will wipe everything, press 10 times. I've also seen a few systems that were power cycled during update causing issues. You could try update by pressing once and waiting 30 minutes. The system may be partially available during this time, but that doesn't indicate update has completed. If system is not available after 30 minutes press 5 times to reboot. Aside from those things I suggest opening a ticket so someone with better firmware knowledge can troubleshoot. Link to comment
Mecheng70 Posted January 14, 2023 Author Share Posted January 14, 2023 So far it is not rebooted (did the 4 button press network reset). I have been able to get most of my GE/Jasco zwave switches and Aeotec bulbs to be recognized. Remaining issues are Inovelli and battery devices (expect Kwikset locks). Thanks. Link to comment
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