Trying to open a support ticket

[JP]

I am trying to open a support ticket and it will not "submit".  I can not enter or click on the reCAPTCHA box. There is nothing flagged and there is no box unfilled or without a selection.

[DennisC]

6 minutes ago, JP said:

I am trying to open a support ticket and it will not "submit".  I can not enter or click on the reCAPTCHA box. There is nothing flagged and there is no box unfilled or without a selection.

I just checked and I see the check box just fine using Chrome browser. Are you on a computer or mobile/tablet device? If on mobile or tablet try clicking on Desktop Site in browser menu.

[JP]

No, I'm on a desktop PC using Firefox for my browser.

[DennisC]

Try a different browser.

[JP]

No go....

[Bumbershoot]

@JP, you can always send an email to support@universal-devices.com

[JP]

Thanks, I will try this.....

[Geddy]

2 hours ago, Bumbershoot said:

@JP, you can always send an email to support@universal-devices.com

@JP the email method might not get you in the ticket system. If you get an automatic reply that a ticket has been generated then okay, but recently the email was removed as a method to generate a ticket due to site/system issues. 
 

Surprised the web is giving you issues. Do you run firewall or other web blockers that might be blocking something? Maybe try a incognito or private browser session.  

[JP]

No this isn't a browser issue, I had to click on reCAPTCHA boxes in other web pages yesterday without a problem.

Thanks for everyone's suggestions but I figured out my problem so I don't have to open support ticket now.

[Geddy]

@JP glad you got it figured out.

This is the only reCAPTCHA that I see when submitting a new ticket.

You weren't able to see/or click on that? Very strange.

 

[JP]

I was unable to submit this ticket for support but I was able to open another one. Problem resolved.