bob123 Posted March 12, 2023 Posted March 12, 2023 I'm a long time, very happy 994 user with a rock solid large insteon, some zwave installation. Every few months, I think about migrating onto my polisy (purchased as early adapter), and every time I am frustrated by issues that leave me feeling that the polisy is not fully production ready. Today I tried to install a PG3 node server. Finder would not find it - did power cycle. I go to the store, choose a free node server (example, google holidays) hit install and nothing happens. The button pushes in and nothing. Tried restarts. Figure maybe PG3 is out of date. I am at 3.1.16, it suggests 3.1.18. Go to admin console and do upgrade packages. Disconnects me, wait awhile, finder can't find it. Add it back manually (IP). Still at 3.1.16. So upgrade is failing. My polisy is at 5.4.5. Figure that is out of date, but upgrade packages does not update it either. What am I doing wrong? Can't install new node servers, can't upgrade packages or versions.
Geddy Posted March 12, 2023 Posted March 12, 2023 @RKalish welcome to the forums. I believe there was an issue with Polisy around 3.4.5 that the upgrade package function got stuck in a loop. The best option is to open a support ticket to get the proper upgrade steps to get you current. The Polisy is certainly ready for daily use. It functioned great for me when I had it installed in my house. With the development for Polisy and eisy as well as Polyglot v3 it means users will probably need to keep the system updated more often. This is different than most users that had an ISY994 and just set it and never updated it. I liken it to if you’re running a more robust system things are bound to break/change more often so the core of that system will need to be updated more often to keep things working. If you’re good with SSH commands perhaps look into the support thread for 5.4.5 or the next version. I think there might be help there. Otherwise, support ticket is the best route. https://www.universal-devices.com/my-tickets/
DennisC Posted March 12, 2023 Posted March 12, 2023 I just ran in to this issue trying to update Polisy from 5.4.4. Can you ssh in? If so, run the following and post output: sudo uname -a
bob123 Posted March 12, 2023 Author Posted March 12, 2023 uname -a FreeBSD polisy 13.1-RELEASE-p5 FreeBSD 13.1-RELEASE-p5 releng/13.1-n250174-753d65a19a55 POLISY amd64
DennisC Posted March 12, 2023 Posted March 12, 2023 32 minutes ago, RKalish said: uname -a FreeBSD polisy 13.1-RELEASE-p5 FreeBSD 13.1-RELEASE-p5 releng/13.1-n250174-753d65a19a55 POLISY amd64 You are on p5, I was on p2. Let's watch the log and see if it is in a loop, run: sudo tail -f /var/udx/logs/log Watch the log for a bit, if you are in a loop, blocks of the same text will keep repeating.
bob123 Posted March 12, 2023 Author Posted March 12, 2023 I have continuous scrolling of The most recent versions of packages are already installed Updating FreeBSD repository catalogue... FreeBSD repository is up to date. Updating FreeBSD-base repository catalogue... FreeBSD-base repository is up to date. Updating udi repository catalogue... udi repository is up to date. All repositories are up to date. New version of pkg detected; it needs to be installed first. Checking integrity... done (0 conflicting) The most recent versions of packages are already installed Updating FreeBSD repository catalogue... FreeBSD repository is up to date. Updating FreeBSD-base repository catalogue... FreeBSD-base repository is up to date. Updating udi repository catalogue... udi repository is up to date. All repositories are up to date. New version of pkg detected; it needs to be installed first. Checking integrity... done (0 conflicting) The most recent versions of packages are already installed
DennisC Posted March 12, 2023 Posted March 12, 2023 It appears you are in a loop. Run this command: sudo pkg install -r udi pkg Monitor progress from watching the log, via: sudo tail -f /var/udx/logs/log When the update stops/is complete, issue this command: sudo shutdown -r now Polisy should reboot.
bob123 Posted March 12, 2023 Author Posted March 12, 2023 Thanks Dennis, Ran the pkg install and rebooted. The tail -f log is now showing many, many upgrades happening. Will let you know the outcome
bob123 Posted March 13, 2023 Author Posted March 13, 2023 The upgrade process worked for both the polisy and pg3. ISY 5.5.9, PG3 3.1.18. But, I still have my original issue. I cannot install any new PG3 node servers. I hit the install button, it shows depressed and nothing happens. Tried 2 different browsers thinking it might a browser issue - no help. Any ideas or just submit support ticket?
DennisC Posted March 13, 2023 Posted March 13, 2023 1 hour ago, RKalish said: The upgrade process worked for both the polisy and pg3. ISY 5.5.9, PG3 3.1.18. But, I still have my original issue. I cannot install any new PG3 node servers. I hit the install button, it shows depressed and nothing happens. Tried 2 different browsers thinking it might a browser issue - no help. Any ideas or just submit support ticket? Did you see the notice to restart PG3? That's done within PG3, from the top menu. If you still have issues after that you might want to tag bpwwer.
Geddy Posted March 13, 2023 Posted March 13, 2023 1 hour ago, RKalish said: I hit the install button, it shows depressed and nothing happens. Does the Polisy (IoP) have an active portal license or account tied to it? You will need to log into the ISY Portal to be able to buy/install node servers. Even for free node servers. I do not currently run the Polisy, but know I tried to install a free one in the past and the Polisy was not on my ISY Portal account and the store acted as you describe. Which node server are you trying to install? Click on “Log” on the top, change it to “debug” then try to buy a node server. Then go check the log (might need to download the log and view it for information). Be sure you change the log type back to “Info” or “Warn” (might not be exactly those words, but just don’t leave it on “debug” forever. 1
bob123 Posted March 13, 2023 Author Posted March 13, 2023 I do not have have an active portal account linked to the polisy. My account is linked to my isy994. The polisy is linked to my ud account. But, I have been able to purchase/install PG3 node servers in the past and have a few installed Did this change so that I now have to purchase an additional portal account just to test the polisy and see if I am comfortable migrating to it? I set the log to debug and saw no activity at all when trying to install a node server. I tried installing Holiday and Google Holiday.
DennisC Posted March 13, 2023 Posted March 13, 2023 1 hour ago, RKalish said: I do not have have an active portal account linked to the polisy. My account is linked to my isy994. The polisy is linked to my ud account. But, I have been able to purchase/install PG3 node servers in the past and have a few installed Did this change so that I now have to purchase an additional portal account just to test the polisy and see if I am comfortable migrating to it? I set the log to debug and saw no activity at all when trying to install a node server. I tried installing Holiday and Google Holiday. PG3 supports node developer's being able to charge for their work. Polisy now runs PG3, so yes, I believe a Portal account is required.
bob123 Posted March 13, 2023 Author Posted March 13, 2023 I understand that developers can charge for their work, but previously I installed PG3 node servers on the polisy with no portal account linked to the polisy.
Geddy Posted March 13, 2023 Posted March 13, 2023 2 hours ago, RKalish said: I have been able to purchase/install PG3 node servers in the past and have a few installed Did this change so that I now have to purchase an additional portal account just to test the polisy and see if I am comfortable migrating to it? 19 minutes ago, bob123 said: I understand that developers can charge for their work, but previously I installed PG3 node servers on the polisy with no portal account linked to the polisy. @RKalish and @bob123 There was a change a few versions of PG3 ago that required the Polisy to be applied to an ISY Portal account. As for having an active subscription I do not know/recall that status. But you do need to at least have it showing up in your available devices in your ISY Portal account. You can set it up for a trial license to get it added to your Portal account and add/install node servers. I recall doing the same as you both mention of installing node servers on the Polisy before having it on my Portal account. Then I couldn't, not even free ones. Since I went to the eisy before going to the Polisy (fully) I didn't worry about adding it to my account. If you're just wanting to test/try before migration and haven't had a trial license on the Polisy then signup for the 30 day trial. If during that trial you're ready to migrate then the Portal Migration will move the remaining license time on your ISY994 over to the Polisy. Or you can extend the license time and think you can migrate later and still add the time. Either way if you run into issues with the portal license down the road open a ticket with UDI and they can will help sort it out. Just do it before the free support ends for the ISY994! 1
bob123 Posted March 13, 2023 Author Posted March 13, 2023 Thanks everyone for the assistance. Haven’t taken the leap to migrate to the polisy yet as my 994 is on series 3 zwave which complicates the move.
DennisC Posted March 13, 2023 Posted March 13, 2023 59 minutes ago, bob123 said: Thanks everyone for the assistance. Haven’t taken the leap to migrate to the polisy yet as my 994 is on series 3 zwave which complicates the move. That's fine, but remember, the ISY994 is at end of life and will have no new development, and support is due to end sometime in the near (end of year?) future. I don't remember the exact date. Current model is eisy. From my perspective, it is better to make a planned change rather then wait and have a failure of some type.
Recommended Posts