bchats Posted March 17, 2023 Share Posted March 17, 2023 setup a new Yale lock to my Polisy, it connects, but when it does it shows up as a lightbulb not as a lock. it is connected directly to the polisy and tried to pair it even with the polisy being right beside it, still same issue. not sure how to get it to show up as a lock device. Link to comment Share on other sites More sharing options...
lilyoyo1 Posted March 17, 2023 Share Posted March 17, 2023 (edited) 1 hour ago, bchats said: setup a new Yale lock to my Polisy, it connects, but when it does it shows up as a lightbulb not as a lock. it is connected directly to the polisy and tried to pair it even with the polisy being right beside it, still same issue. not sure how to get it to show up as a lock device. It would help if you provide pertinent system information such as firmware AND UI, whether you are using zmatter board or some other usb stick, and what generation board your yale lock has Edited March 17, 2023 by lilyoyo1 Link to comment Share on other sites More sharing options...
bchats Posted March 17, 2023 Author Share Posted March 17, 2023 IoX firmware 5.5.9 (same UI) PG3 Version 3.1.18 Using the internal zmatter board in the polisy (says z-wave module 21100) in the product about section. the zwave module in the lock is the v1.7.8 Model AYR202-ZWV-USA Link to comment Share on other sites More sharing options...
lilyoyo1 Posted March 18, 2023 Share Posted March 18, 2023 1 hour ago, bchats said: IoX firmware 5.5.9 (same UI) PG3 Version 3.1.18 Using the internal zmatter board in the polisy (says z-wave module 21100) in the product about section. the zwave module in the lock is the v1.7.8 Model AYR202-ZWV-USA Try to remove/exclude from your Polisy. Once done, manually factory reset the lock and then re-add Link to comment Share on other sites More sharing options...
bchats Posted March 18, 2023 Author Share Posted March 18, 2023 Tried doing this, and when running to re-connecting it says "cannot load files/config/random.conf" where random is a bunch of letters/numbers i can't get them all as it flashes by too quickly... not sure if there's some read permission error. it does recognize it as an "Entry Control" but there's no ability to actually manage the device and it's still a lightbulb. Link to comment Share on other sites More sharing options...
dbuss Posted March 18, 2023 Share Posted March 18, 2023 3 minutes ago, bchats said: Tried doing this, and when running to re-connecting it says "cannot load files/config/random.conf" where random is a bunch of letters/numbers i can't get them all as it flashes by too quickly... not sure if there's some read permission error. it does recognize it as an "Entry Control" but there's no ability to actually manage the device and it's still a lightbulb. My Schlage locks are doing the same thing. Link to comment Share on other sites More sharing options...
tlightne Posted March 18, 2023 Share Posted March 18, 2023 Kwickset working and showing up fine.. Link to comment Share on other sites More sharing options...
lilyoyo1 Posted March 18, 2023 Share Posted March 18, 2023 1 hour ago, bchats said: Tried doing this, and when running to re-connecting it says "cannot load files/config/random.conf" where random is a bunch of letters/numbers i can't get them all as it flashes by too quickly... not sure if there's some read permission error. it does recognize it as an "Entry Control" but there's no ability to actually manage the device and it's still a lightbulb. I'd submit a ticket Link to comment Share on other sites More sharing options...
DennisC Posted March 19, 2023 Share Posted March 19, 2023 (edited) Try right clicking on device and run ZWave - Synchronize with Interview. Restart admin console and recheck. If that doesn't work, then try ZWave - Synchronize without Interview. Restart admin console and recheck. Edit: Before restarting admin console, let the synchronization finish. You can monitor this in Event Viewer set at level 3. Edited March 19, 2023 by DennisC Added info Link to comment Share on other sites More sharing options...
bchats Posted March 19, 2023 Author Share Posted March 19, 2023 34 minutes ago, DennisC said: Try right clicking on device and run ZWave - Synchronize with Interview. Restart admin console and recheck. If that doesn't work, then try ZWave - Synchronize without Interview. Restart admin console and recheck. Edit: Before restarting admin console, let the synchronization finish. You can monitor this in Event Viewer set at level 3. tried this still same thing it seems to complete the interview with no thrown error, but icon remains lightbulb, and no options to actually use the lock features. Link to comment Share on other sites More sharing options...
DennisC Posted March 19, 2023 Share Posted March 19, 2023 8 minutes ago, bchats said: tried this still same thing it seems to complete the interview with no thrown error, but icon remains lightbulb, and no options to actually use the lock features. I think you will need to submit a help ticket with UD and get Chris involved in this. There is one more thing you can try: Go to the top menu and select ZWave - Synchronize - New & Deleted with Interview. Link to comment Share on other sites More sharing options...
brians Posted March 21, 2023 Share Posted March 21, 2023 (edited) When including, are there different options like S0, S2 authenticate etc? Can you un-select S2? Edited March 21, 2023 by brians Link to comment Share on other sites More sharing options...
bchats Posted March 22, 2023 Author Share Posted March 22, 2023 no options to S0, S2, just "use secure inclusion" either on or off, nothing else that i can see, unless i'm looking in the wrong spot? Link to comment Share on other sites More sharing options...
tlightne Posted March 22, 2023 Share Posted March 22, 2023 I had to use "use secure inclusion" to get my Kwickset 916 lock to include all the nodes correctly.. Link to comment Share on other sites More sharing options...
PhoneGuy Posted May 5, 2023 Share Posted May 5, 2023 @bchats Where you able to get this resolved? I am getting my new locks in today and hoping to have no issues with connecting. I currently have an older version of Yale locks with no issues. Link to comment Share on other sites More sharing options...
bchats Posted May 5, 2023 Author Share Posted May 5, 2023 Yes. I did a clean install and everything worked seamlessly. I think as I had migrated from an isy over it had created issues with zwave in general. I did a factory reset and that allowed me to add everything manually and allowed me to clean up a bunch of automations and things I didn’t use. Link to comment Share on other sites More sharing options...
abartello Posted May 25, 2023 Share Posted May 25, 2023 Same problem here with my Schlage lock that has worked for years. This appears to be a global problem for all Z-wave lock users and not a local problem. Link to comment Share on other sites More sharing options...
tlightne Posted May 25, 2023 Share Posted May 25, 2023 Not a global Zwave lock issue. My Kwikset 916 Zwave locks all work with out issue... Link to comment Share on other sites More sharing options...
DennisC Posted May 25, 2023 Share Posted May 25, 2023 Agree it is not a global Zwave lock issue, my FE469 Schlage lock works without issue. Link to comment Share on other sites More sharing options...
bchats Posted May 25, 2023 Author Share Posted May 25, 2023 Yeah it seems the issue was when I did the migration over it would. Or fix. Did a factory reset and manually added and everything works fine. I think something is going on in the migration process but it works again so I’m not messing with it. Link to comment Share on other sites More sharing options...
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