GPG Posted May 28, 2023 Posted May 28, 2023 After upgrading to 5.6.0 my polisy was no longer listed in the ioX launcher. Using my IP address I was able to get to the Admin Console, but I am unable to make changes or control any devices. In addition my uuid changed. I also lost portal operation. I added the new uuid to the portal and received a message to go to the AC and approve the access request. I logged into the AC Configuration/Portal and I see 5 requested services listed (my name is on the top one). When I click on the +Approve button, I receive the message "Bad Request". Has anyone else had this issue and solved it, or is it time to submit a ticket?
Techman Posted May 28, 2023 Posted May 28, 2023 Clear your java cache, including all installed applications, then install the IoX Launcher. https://isy.universal-devices.com/start.jnlp Did that resolve your problem? start.jnlp
DennisC Posted May 29, 2023 Posted May 29, 2023 3 hours ago, GPG said: After upgrading to 5.6.0 my polisy was no longer listed in the ioX launcher. Using my IP address I was able to get to the Admin Console, but I am unable to make changes or control any devices. In addition my uuid changed. I also lost portal operation. I added the new uuid to the portal and received a message to go to the AC and approve the access request. I logged into the AC Configuration/Portal and I see 5 requested services listed (my name is on the top one). When I click on the +Approve button, I receive the message "Bad Request". Has anyone else had this issue and solved it, or is it time to submit a ticket? Your eisy uuid can't change. I think you need to shutdown, remove power, start up, clear Java cache including deleting applications, download a new start.jnlp from here: https://isy.universal-devices.com/start.jnlp After downloading run the program and you will have a new IoX Launcher on your desktop. After clicking on the Launcher, if your eisy is not found, try https://eisy.local:8443/desc. If that doesn't work, check your router for the eisy IP address and click add in the Launcher and enter: https://xxx.xxx.x.xxx:8443/desc Replace the x's with your eisy IP address. If you are still having a problem try the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy
GPG Posted May 29, 2023 Author Posted May 29, 2023 I had already done that, but I just did it again and I still have the same problem.
GPG Posted May 29, 2023 Author Posted May 29, 2023 @DennisC My above response was to @Techman. I have powered down polisy, PLM, Router, and PC previously. I used http://MY IP:8080/desc to add my polisy to the launcher. That's when I noticed that my uuid had changed. I have never see that happen before. I also get the same uuid returned if I use https://MY IP:8443/desc. I'll take a fresh look at this in the morning.
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