bpwwer Posted June 12, 2023 Share Posted June 12, 2023 Hello Everyone, This is the support thread for PG3x v3.1.29 Link to comment
Mecheng70 Posted June 12, 2023 Share Posted June 12, 2023 Followed the instructions, but my version has not changed from 3.1.28. The PG3 did say that I needed to reboot. Have rebooted twice. thoughts? Link to comment
Techman Posted June 12, 2023 Share Posted June 12, 2023 Tried to update the EISY from 3.1.28 to 3.1.29. Seems I'm stuck on 3.1.28. I tried several times using both the update packages and a single button push on the eisy, with reboots, to no avail. 1 Link to comment
dwengrovitz Posted June 13, 2023 Share Posted June 13, 2023 I had similar issues but tried again a few minutes ago and was able to successfully update to 3.1.29. Link to comment
Techman Posted June 13, 2023 Share Posted June 13, 2023 The PG3x update is working, I'm now on 3.1.29. Link to comment
Mecheng70 Posted June 13, 2023 Share Posted June 13, 2023 Had to reboot using the power button and am up and running. Link to comment
Athlon Posted June 13, 2023 Share Posted June 13, 2023 Upgraded to 3.1.29 without a hitch. @bpwwer -> The link in the upgrade announcement does not send you to this support thread. Link to comment
MBell Posted June 13, 2023 Share Posted June 13, 2023 Upgraded to 3.1.29 without any trouble. Thanks, Link to comment
vbPhil Posted June 13, 2023 Share Posted June 13, 2023 This upgrade announcement states "PG3x v3.1.29 for eisy and Polisy". I'm on PG3 3.1.21 for Polisy. Now I'm confused about what PG3x is for. I thought it came out for EISY only? Is there some info on this somewhere? Link to comment
Athlon Posted June 13, 2023 Share Posted June 13, 2023 3 minutes ago, vbPhil said: This upgrade announcement states "PG3x v3.1.29 for eisy and Polisy". I'm on PG3 3.1.21 for Polisy. Now I'm confused about what PG3x is for. I thought it came out for EISY only? Is there some info on this somewhere? Explained in the 1st post here: Link to comment
vbPhil Posted June 13, 2023 Share Posted June 13, 2023 25 minutes ago, Athlon said: Explained in the 1st post here: That announcement doesn't provide much guidance for deciding which to use, PG3 or PG3x and why are there 2? Seems like you'd only want one series to maintain going forward. Link to comment
lilyoyo1 Posted June 13, 2023 Share Posted June 13, 2023 13 minutes ago, vbPhil said: That announcement doesn't provide much guidance for deciding which to use, PG3 or PG3x and why are there 2? Seems like you'd only want one series to maintain going forward. From the post The eisy is using a new version of Polyglot version three called PG3x. PG3x has infrastructure changes to make node servers (and PG3x) more secure and enable features based on remote access. Polisy users may update their systems to use PG3x if they want access to the new features. PG3 will continue to get updates for the foreseeable future. 2 Link to comment
bpwwer Posted June 13, 2023 Author Share Posted June 13, 2023 Eventually, only PG3x will be supported and PG3 will be deprecated. The current state is: * eisy can only run PG3x * Polisy can run either PG3 or PG3x, but once you migrate to PG3x, you can't migrate back. PG3x has remote access capabilities that PG3 doesn't. Currently the Ring node server makes use of this and thus, will only run on PG3x. PG3 is probably a bit more stable and we're working to get PG3x to the same point. My slowly transitioning uses from PG3 to PG3x we have time to stablize PG3x without dealing with a flood of migration issues. 2 Link to comment
JTsao Posted June 15, 2023 Share Posted June 15, 2023 This is kind of a minor issue, but for the past 2 upgrades, my eisy A/C tells me to reboot via a pop up window - possibly after I exited the IoX A/C and got back in, but prior to any reboot attempts - my Polisy A/C doesn't tell me to reboot when the update is complete (I hear 5 beeps) but after waiting a bit, I reboot anyways, then when I start the IoX A/C, then it tells me that I need to reboot - so then I have to reboot again - so there is some kind of minor difference between IoX A/C behavior on the eisy vs Polisy (unless the Polisy requires a much longer waiting period for the pop-up message) - in any event both recent updates have gone without any observable errors 1 Link to comment
bpwwer Posted June 15, 2023 Author Share Posted June 15, 2023 No difference between Polisy and eisy that I'm aware of. But that's not a PG3 issue as the IoX handles the upgrade process so you might want to ask this on the IoX firmware support thread. Link to comment
tlightne Posted June 15, 2023 Share Posted June 15, 2023 @JTsao I log out of AC after hearing the 5 beeps which before the latest upgrades you were forced out. Clear Java cache (Same as old process) then log back into AC and get only one reboot notice which I follow. Link to comment
BamBamF16 Posted June 17, 2023 Share Posted June 17, 2023 I thought upgrade went OK. This was my first upgrade on PG3x. It looks OK, but all 3 node servers are showing disconnected and will not show up in AC. Thoughts? Link to comment
tlightne Posted June 17, 2023 Share Posted June 17, 2023 Did you try logging into PG3x and restarting the node servers?? If they still do not restart PG3x may need to be restarted. Link to comment
BamBamF16 Posted June 17, 2023 Share Posted June 17, 2023 2 hours ago, tlightne said: Did you try logging into PG3x and restarting the node servers?? If they still do not restart PG3x may need to be restarted. Yes. Restarted each NS and PG3x. Nothing is working. Link to comment
Techman Posted June 17, 2023 Share Posted June 17, 2023 6 minutes ago, BamBamF16 said: Yes. Restarted each NS and PG3x. Nothing is working. Have you tried rebooting your eisy/polisy? Link to comment
bpwwer Posted June 17, 2023 Author Share Posted June 17, 2023 6 minutes ago, BamBamF16 said: Yes. Restarted each NS and PG3x. Nothing is working. Run "Upgrade Packages" again. Once it completes, reboot. Once everything is back up, refresh the browser page. Link to comment
Athlon Posted June 17, 2023 Share Posted June 17, 2023 1 hour ago, bpwwer said: Once everything is back up, refresh the browser page. That's what I had to do - but actually had to clear the cache for that URL in the browser (I use Chrome). I tried it with Edge (which I never use) and because it worked there without issue, I decided to try clearing the cache in Chrome. Link to comment
BamBamF16 Posted June 19, 2023 Share Posted June 19, 2023 On 6/17/2023 at 1:43 PM, bpwwer said: Run "Upgrade Packages" again. Once it completes, reboot. Once everything is back up, refresh the browser page. I did all that. Still nothing. All NS showing disconnected and no data in IoX. Thanks. Link to comment
bpwwer Posted June 19, 2023 Author Share Posted June 19, 2023 @BamBamF16 Have you tried starting the node servers? If they don't start, download the PG3 log package and PM it to me. Link to comment
BamBamF16 Posted June 19, 2023 Share Posted June 19, 2023 4 hours ago, bpwwer said: @BamBamF16 Have you tried starting the node servers? If they don't start, download the PG3 log package and PM it to me. They were all started, but a restart didn't do anything new. Ill PM you the log package. Thanks. Jeff Link to comment
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