I recently had to change my Internet service to another company and now I can't login using the admin console. When it work before it always came up with option for LAN connect or thru UDI service. I always selected LAN. Now when admin console comes up it shows nothing for connection option. My ISY was set with a static IP of 192.168.0.108 and I think that is my issue now with the new internet service. The new service is using IP range starting with 172.16.X.X. I took my old router a DLink that still has my old setup on it which showed my ISY with 192.168.0.108, I set my Laptop to that same subnet of 192.168.X.X and connected my ISY direct to an ethernet port on the router hoping I could connect that way. No luck and I am giving up. This makes no sense for this ISY to be so hard to connect to.

Has anyone had this issue pr know how to fix it.  Thank you for any help you can give me.

 

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Make sure that DHCP is selected on your new router.

Clear your java cache, including checking the box "Installed applications" then download the IoX finder:  https://isy.universal-devices.com/start.jnlp

Remove power from the ISY and then boot it up. If the ISY doesn't show up in the finder press refresh.

Select the cloud option in the finder to access the ISY and delete the old IP address. 

 

 

Edited July 4, 20232 yr by Techman

I did all that.

When I open the https://isy.universal-devices.com/start.jnlp  from my desktop shortcut there is no option to choose to login.

Doing a refresh does nothing.  No Cloud option no LAN option

 

Just a thought I noticed problem seem to start just after June 1st. I had already been switched over to new internet provider.

Follow the procedure here:

https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY

Once you do get back in, be sure to change from a static IP address to DHCP.

 

@dennisric another option to the method @DennisC links to is dependent on how good you are with networking. You could change the DHCP table of your new device to match the old and your ISY994 should connect if it is in a valid DHCP range. 

Once you’re back into the ISY994 please remove the static option and allow auto DHCP. You can then change the router back if you want/need to. This kind of issue is why the preferred method was a router DHCP reservation rather than the Static IP being set on the ISY994. Too many people forgot this was set and end up having to reset the device without a current backup. 

Your issue has nothing to do with “June 1st”. It’s your network and as you stated you had the ISY994 set with a static IP.

Thanks all for the quick replys to issue. I was able to connect to the ISY using Putty and USB connection. Could not make change to DHCP in that way but was able to see IP set on ISY and set my Laptop to same subnet/IP. Then was able to use Java console to admin in and made change to DHCP.

Working back to normal again.

Thanks so much for everyones help