Unresponsive node server in admin console but working in PG3x

[someguy]

I have a nodeserver (Rachio) that has one nodes and data in PG3x but none of the data is in ISY (Polisy). I’m on latest software, by the way. I tried deleting the nodes inside of the admin console but now I can’t get them to come back. I think I’ve been through this with other nodes and I think I know what to do but I’d like to ask here:

 

1) what do I need to do to get the notes back and working in ISY?

2) was there a better way to fix these blank data nodes than deleting the nodes in the admin console?

[Geddy]

@someguy moved your post to the specific Rachio area since it's specific to that node server feeding info to IoX.

3 hours ago, someguy said:

1) what do I need to do to get the notes back and working in ISY?

Perhaps: close Admin Console, open PG3x web interface, Click "Restart" for the node server, open Admin Console, on the root of the node server if there is a "Query" button press that. Or perhaps right click the node server and select "Query". I've never had a need/want to delete a node so haven't had to add one back. But know closing admin console and re-opening it sometimes brings things back in sync with what PG3x might be feeding to it. Perhaps just need to force the restart of the node server to push the nodes back to IoX.

3 hours ago, someguy said:

2) was there a better way to fix these blank data nodes than deleting the nodes in the admin console?

Need to ask the developer on that. It might be better to work with them to figure out why they're blank in the first place. 

Most developers will watch their node server forum area, but you might need to mention them to get their attention. Sadly, for this node server looks like the developer isn't around to support this (looking at other posts here). Might be on your own for resolutions of any issues.

 

[DennisC]

At this point, try reinstalling the node server in PG3(x). Go to Purchases, select the node server, and then reinstall in same slot.