drprm1 Posted August 29, 2023 Posted August 29, 2023 Trying to backup EISY…Gets to about 95% then stops with these messages Firmware and UI 5.6.4 Tried a few times with same results. Thx for help!
DennisC Posted August 29, 2023 Posted August 29, 2023 Try one more thing and if that doesn't work, open a support ticket with UD. Try 6 presses of the multi function button and wait for the unit to shutdown. After it does, remove power, wait a minute and power it back up. Give it sufficient time to completely restart and then try upgrade packages by either 1 press of multi function button or the button in admin console. Afterwards you will need to reboot again. 1
GTench Posted August 29, 2023 Posted August 29, 2023 Looks like a corrupt file for insteon device 21.CF.D0. I had a similar problem and I needed to delete and readd the device. Or a restore from backup might work. Gary 1
drprm1 Posted August 29, 2023 Author Posted August 29, 2023 I tried to restore that device but it came back that it couldn't read that same config file.... After migrating to EISY this was the only device that I couldn't write updates to for some reason. I'm going to delete and add a new device here and see what that does. Thanks for pointing me in a direction
GTench Posted August 29, 2023 Posted August 29, 2023 @drprm1I deleted and readded the same device. That worked for me. I suspect doing that creates a new .REC file to replace the corrupted one. An IoX restore from an old backup might work as well if the file in that backup was nor corupt but I did not try that
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