sfroach Posted September 14, 2023 Posted September 14, 2023 Hello, I received a 'It's time to upgrade to 5.7.0' email for my EISY. I followed the link to 'instructions' & completed them. After 30 minutes. I closed the Admin Console window & used IoX finder to sign into the EISY. A 'Error' window displayed along with a 'Version' window… Admin Console v.5.6.3 ISY Firmware v.5.7.0 Please use a version of the Admin Console that is the same as or newer than ISY firmware. I'm no longer able to sign into the EISY. How do I recover from this? Thanks, Steve EISY_Fail_Upgrade.pdf
dakall Posted September 14, 2023 Posted September 14, 2023 1 hour ago, sfroach said: Hello, I received a 'It's time to upgrade to 5.7.0' email for my EISY. I followed the link to 'instructions' & completed them. After 30 minutes. I closed the Admin Console window & used IoX finder to sign into the EISY. A 'Error' window displayed along with a 'Version' window… Admin Console v.5.6.3 ISY Firmware v.5.7.0 Please use a version of the Admin Console that is the same as or newer than ISY firmware. I'm no longer able to sign into the EISY. How do I recover from this? Thanks, Steve EISY_Fail_Upgrade.pdf 43.87 kB · 1 download Take a look here.
Solution Geddy Posted September 14, 2023 Solution Posted September 14, 2023 1 hour ago, sfroach said: Admin Console v.5.6.3 ISY Firmware v.5.7.0 Please use a version of the Admin Console that is the same as or newer than ISY firmware. This just means you need to clear you java cache and run start.jnlp again. Best path review this section of the wiki: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop Be sure you select all 3 boxes in the process of clearing java cache. 1
DennisC Posted September 14, 2023 Posted September 14, 2023 Also, to prevent possible issues, download a new start.jnlp. Don't attempt to run a previously downloaded copy. 1
sfroach Posted September 14, 2023 Author Posted September 14, 2023 Geddy & DennisC, Thank you for the responses. Clearing the java cache & doing a web search for 'IoX launcher Universal Devices' got me a new start.jnlp file. Issue is fixed. Steve 2
Geddy Posted September 15, 2023 Posted September 15, 2023 @sfroach, you can always find the link in the wiki (linked in my reply above). Or you can get from UDI website and click on "My ISY". It's still required to clear java cache and run a new start.jnlp process if you're using "Local" option for connection. That's usually what will not match. Although if you use the "Cloud" option (even though you're local) it's downloading the proper admin console version and should not give the error you encountered. It just depends on the method you use most. I just continue the practice of clearing the java cache and running a new start.jnlp on each update so not to risk the issues. Glad you're issue is resolved!
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