“AutoUpdate Status: Authorization Failed!” & “Java Internal Error” on launch

[GHenry]

eisy v5.7.1, Z-Matter dongle (11/23)

After logging into my eisy, increasingly I get a dialog box which says “AutoUpdate Status, Authorization Failed!”  That's not very enlightening!

Nothing seems amiss, and after dismissing the dialog everything seems to work fine.  Where is this coming from, and do I need to worry about it?

Edited December 24, 2023 by GHenry

[GHenry]

Not to answer my own question, but I also am getting this Java internal error dialog now on login.  I can't tell whether they're both referring to the same condition, but again, everything appears to proceed normally.  Mystery!  Insight?

[Techman]

Your IoX Launcher may not be current.  Clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

If this doesn't resolve your error then you may have to reinstall java.

 

 

[GHenry]

Thanks for the Christmas Eve response!  Ugh, I did all that, but still get the same results.  Guess I'll have to tackle Java next week. 😱

[Techman]

You can also try removing power from the eisy for about 15 seconds, then boot it up.

[GHenry]

I'll try that on Tuesday when no lighting changes are scheduled.  I presume that's as opposed to just rebooting from Configuration.  Thanks again!

[Techman]

yes, removing power rather than the reboot option

Reboot your computer, then the eisy

 

[GHenry]

Drat!  Did all that, but still getting both errors.  Insight/suggestions?

[Techman]

Are you on  Windows or a Mac, what version

Have you tried uninstalling and re-installing Java?

 

[GHenry]

MacOS 14.2.1, Java 8 update 391 build 1.8.0_391-b13 (current).  

My laptop, running the same system and Java versions, produced only the “authorization failed” error and not the Java internal error, so I cleared caches yet again, and now neither computer gets the Java internal error.

Sigh.  I really hate reinstalling Java, but I guess I’ll have to bite the bullet.

Per the (out-of-date) Home Automation Cookbook, I also tried https://my-eisy-ip-addr:8443/admin.jnlp, which I prefer because it goes directly to the admin console (since I only have one eisy).  That produces only the “authorization failed” dialog on both machines, so maybe the desktop’s Java installation isn’t the culprit.  Could the “authorization failed” be due to the eisy's self-signed certificate?  Who knows?!

Thanks again for your on-going interest!

Edited December 26, 2023 by GHenry
Neither machine getting Java internal error now.

[Techman]

There are documented issues with Java and Mac. Do a search on the forum, "java and mac".  Not sure if or how it was resolved. I'm a Windows user and not familiar with Mac.

[GHenry]

Thanks for the insight!  AFAIK there's only the security problem that MacOS won't launch an unsigned app (Java or otherwise) when double-clicked; instead one must right-click and choose Open (there's also an unnecessarily arcane way to do it via System Settings).  Thereafter it launches via usual double-click.

Otherwise, Java is supposed to be platform independent (but things are occasionally not what they are supposed to be!).

[GHenry]

After a several deletions of Java cached applications and applets plus installation of IoX 5.8.0, I’ve resolved everything but the first item above, the “AutoUpdate Status/Authorization Failed!” dialog.

Given the UD logo, I’m guessing it’s not necessarily a Java problem.  Where does that dialog come from, what does it mean, and what can I do to resolve it?

[smokegrub]

I would submit a ticket.

[Geddy]

On 1/6/2024 at 10:47 AM, GHenry said:

Where does that dialog come from, what does it mean, and what can I do to resolve it?

Did you submit a ticket to get help on this? 

Not being a macOS user I'd say the error appears to be a macos system issue. There isn't anything that the IoX Launcher would be trying to "auto update" as best as I know (from the Windows side of using the system). Since you got the Java issue resolved I think there would be something in the macOS world that is trying to update something when the IoX Launcher is running that's causing issues. 

It would be interesting to learn if UDI had any other information to offer on a support ticket. 

[GHenry]

1 hour ago, Geddy said:

Did you submit a ticket to get help on this? 

Yes, I did.  Inconclusive.  Since the admin console seems to work fine notwithstanding the error dialogs, and apparently no one else is complaining about the problem, it doesn't seem worth the effort to try to track down the source.