How do I get the discount for a new Eisy, I have been a long term customer and have a Polisy Pro with all the add ons.  i have no idea how to contact anyone at Universal Devices. I can not figure put how to apply discount. I like what you are doing however I just get a little frustrated. Bernie email bhogan@iwthealth.com

I think there were migration options in the fall.

I think your best bet now is to submit a ticket, explain what you have already here and ask what if anything can be done

The ticket system is their way of managing work queue

https://www.universal-devices.com/my-tickets/

@bhogan

You get 12% discount by using coupon code 6QQGT9A9 (expires 1/31/2024). It's applied at checkout at the UD store

UD Store - Universal Devices (universal-devices.com)

 

Nothing for Canadians, EISY hurts at over $400.

No wonder why I am not in a hurry to update anytime soon.

19 hours ago, mmb said:

Nothing for Canadians, EISY hurts at over $400.

No wonder why I am not in a hurry to update anytime soon.

Sure. An Eisy with Zmattter comes to $648.61 incl. taxes. Then you may want to add Insteon support using a PLM.

It's getting very expensive compared to my original $99 ISY994 outlay.

I already have 2 x ISY994s and 2 x PolISYs. The PLMs would be reusable.

 

Edited January 18, 20241 yr by larryllix

Hello Canadian friends,

@ minimum of $45 per box, the shipping charges to Canada are more than any meaningful discount we can offer and still beat the prices from AARTech. I am so very sorry.

With kind regards,
Michel

Bigger issue for us in the US is they're currently out of stock.  Hopefully resolved soon!  I've got a few to migrate.

@jec6613,

We just cannot keep up with the demand, which is a good thing. We have another shipment coming in 2 weeks.

With kind regards,

Michel

3 hours ago, Michel Kohanim said:

Hello Canadian friends,

@ minimum of $45 per box, the shipping charges to Canada are more than any meaningful discount we can offer and still beat the prices from AARTech. I am so very sorry.

With kind regards,
Michel

The injury for us Canadians that sucked up the cost for the Polisy, is to be told its end of life in a couple of years, so buck up again.

I guess there’s a price to be paid as an early adopter.

10 hours ago, Michel Kohanim said:

Hello Canadian friends,

@ minimum of $45 per box, the shipping charges to Canada are more than any meaningful discount we can offer and still beat the prices from AARTech. I am so very sorry.

With kind regards,
Michel

The usually method we tend to see is to offer a factory discount through the vendor either by coupons to send into the manufacturer in another country or a discount aartech can advertise to promote their wares. Let them pay the shipping charges on their lump wholesale purchase. It must be much cheaper.

@larryllix,

There's already a $30 refund for migrating to eisy from Polisy:

https://www.universal-devices.com/tobe_or_not_tobe/

This said, I totally understand the frustration and I am not sure how to address it. We can definitely restart taking orders for Canada, but I am certain that, even with 13% discount, you would be paying more overall. Also, if we were to offer more discounts to the Canadians, then it would not be fair to the Americans. The best solution would be to have our own division in Canada and ship directly. But that would require 10 times the current orders from Canada.

In short, I am so very sorry. I just do not know what we can offer that would satisfy everyone.

With kind regards,
Michel

20 hours ago, mmb said:

The injury for us Canadians that sucked up the cost for the Polisy, is to be told its end of life in a couple of years, so buck up again.

I guess there’s a price to be paid as an early adopter.

I ended up having my Polisy in service - originally for PG2/PG3 and later as an ISY994 replacement once IoX was a thing - since January of 2020, and just replaced it with the Eisy this morning.

Four years of service, and I could have ran it for another year at least before EOL, if not longer, as being x86 and knowing how FreeBSD works it could probably run for much longer, perhaps without new features.  That's not bad at all, IMHO.

2 hours ago, Michel Kohanim said:

In short, I am so very sorry. I just do not know what we can offer that would satisfy everyone.

With kind regards,
Michel

Understood, I have four family and friends who I got into the ISY and they really enjoy the automations.

Unfortunately the price tag is just too much for them to upgrade.

Any thoughts about a discounted price for an EISY Lite? Maybe module purchases for Z-Wave and Zigbee?

Anyway maybe someday our Canadian peso will improve.

Edited January 19, 20241 yr by mmb

On 1/18/2024 at 7:59 AM, Michel Kohanim said:

@jec6613,

We just cannot keep up with the demand, which is a good thing. We have another shipment coming in 2 weeks.

With kind regards,

Michel

Hello Michel,

Do you think the discount (which expires 1/31/24) will be extended?  Or can we submit an order while they're out of stock?

On 1/20/2024 at 11:47 AM, rshilliam said:

Do you think the discount (which expires 1/31/24) will be extended?  Or can we submit an order while they're out of stock?

Yes for sure.

With kind regards,
Michel

On 1/19/2024 at 9:37 AM, Michel Kohanim said:

@larryllix,

There's already a $30 refund for migrating to eisy from Polisy:

https://www.universal-devices.com/tobe_or_not_tobe/

This said, I totally understand the frustration and I am not sure how to address it. We can definitely restart taking orders for Canada, but I am certain that, even with 13% discount, you would be paying more overall. Also, if we were to offer more discounts to the Canadians, then it would not be fair to the Americans. The best solution would be to have our own division in Canada and ship directly. But that would require 10 times the current orders from Canada.

In short, I am so very sorry. I just do not know what we can offer that would satisfy everyone.

With kind regards,
Michel

That doesn't seem to be available for Canadians.

Aartech.ca doesn't recognise the coupon code and UDI won't ship to Canada, that last time I attempted a purchase.

 

Edited January 22, 20241 yr by larryllix

1 hour ago, larryllix said:

Aartech.ca doesn't recognise the coupon code and UDI won't ship to Canada, that last time I attempted a purchase

@larryllix, the coupon is not available to Canada. The $30 comes directly from UD but only for those who already have Polisy purchased from UD (not ebay). In short, if you were to purchase directly from UD, you would be paying more for shipping and customs than the discount.

With kind regards,
Michel

4 hours ago, Michel Kohanim said:

You would be paying more for shipping and customs than the discount.

With kind regards,
Michel

Disappointing but understandable, EISY pricing is just beyond the reach of my family and friends - I got them into the original ISY.

I'll make other arrangements for them when the time comes.  They're all Insteon so their needs are straight forward.