Can't log into Polisy -- I think I broke it

[dbencivengo]

I have been using ISY994 for years, decided I needed something else to fiddle with,  and picked up a used Polisy inexpensively.  Seemed to work fine.  Went to Admin console, Help,  and saw an update was available. Started the update.  The left LED was solid and the middle started flashing rapidly. Next day it was the same so cycled the power and now no comms.  All three lights come on briefly and the leftmost stays lit.

It is assigned an IP address and responds to a ping but that's it.  ISY launcher can't see it and I can’t add it (Not Found). Chrome can't see it either (This site can’t be reached).  Pressing and holding the multifunction button seems to do nothing.  After reading the Wiki apparently that was the wrong place to start the update. Any ideas or is just stuffed?

 I’d be grateful for any suggestions.

Dante

 

[DennisC]

Read through these sections:

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Bootup_Sequence

 

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Troubleshooting

 

[dbencivengo]

Thank you.  Read though the WIKI several times. The boot sequence just goes immediatly to left LED solid.  No beep.

Been through the troubleshooting section. Installed a new ISY launcher instance but still cannot find or manually add the Polisy.

I can SSH to it and login in so it's somewhat alive and the network connection is good. The WIKI says not to update it using SSH and there is little info on any commands.  Since I'm stuck, can it be updated using SSH?

 

[tlightne]

https://www.universal-devices.com/my-tickets/   Go here and open a ticket with UD..

 

[apostolakisl]

you may need a flash chip.  They sent me one for my polisy.  You have to open it up, plug in the flash chip, then issue some commands from an ssh session to reflash the firmware.

[oskrypuch]

Some Polisys will brick if you try to do some of the recent updates. I have been sitting on the sidelines with 5.4.4 and my external USB ZWave stick. It is working solidly, and if it is not broken ...

I understand that support can work around that issue, especially if you catch it ahead of time, that is catch the susceptibility.

Will probably eventually do that.

* Orest

Edited February 17 by oskrypuch

[dbencivengo]

Appreciate the responses. I guess I'll put in a ticket and see.  My ISY994's have been rock solid so I was a little surprised at the fragility.

[dbencivengo]

Turns out the SSD was corrupted.  Re-imaging it sorted it out.  Thank you to btreinders.