Alexa can't function because the ISY Portal is down. So UD Mobile is also not working. Fortunately this doesn't affect local control. Hopefully UD will get the server back online soon and offer some explanation as to why their systems went offline.

Portal still down in CA.

Still down in Omaha.  Hopefully will hear something soon from UDI.

With the portal down, there does not seem to be a way to notify UD or submit a ticket. How do we know that they are aware of the problem or working on its solution??

29 minutes ago, dantoronto said:

With the portal down, there does not seem to be a way to notify UD or submit a ticket. How do we know that they are aware of the problem or working on its solution??

I have emailed them.

Same here

It’s concerning there doesn’t appear to be an announcement acknowledging the outage. 

I am unable to login with the UD mobile app.  Since my wife also has the same app on her phone I tried using her phone but received the same error. Next I tried to login to the UD portal from my laptop but was also unable to login. Just wondering if there is an issue with the UD portal service ?

Hopefully this will get resolved soon!

Seems to be up and running now, at least here in Michigan.

 

Edited January 1, 20251 yr by kobayashi_maru

11 minutes ago, ESKO said:

Hopefully this will get resolved soon!

I have confirmation it is being worked on.  They will update later and apologize for the inconvenience.

I have my Portal back, but when I try to have it connect to Alexa, it messages me the ISY is not on line.  Everything else about eisy seems to work normally. (Programs, Administrative Console, etc.)

 

It is back up -- thank you!

Problem has been resolved.

It may take a few minutes for all units to reconnect to portal.

1 minute ago, bmercier said:

Problem has been resolved.

It may take a few minutes for all units to reconnect to portal.

I can say this having retired from a career in IT: It always picks a whopper of a time to fall down and break.

Happy New Year, Benoit and UDI team!

1 minute ago, paulbates said:

I can say this having retired from a career in IT: It always picks a whopper of a time to fall down and break.

Happy New Year, Benoit and UDI team!

I sent them the same message.  It always seems like these things pick the worst time to go down.

It should be up now though!!!

Happy New Year Everyone!!!

Portal was down for a few hours. Please try again, it should be working now.

Working for me now too.  Must have been a Y2025 problem   .

I place my bet that something expired.

3 minutes ago, blakevh said:

Working for me now too.  Must have been a Y2025 problem   .

I place my bet that something expired.

You made me think back to Y2k.  I am in IT and the WEEKS, MONTHS we spent making everything y2k ready seems now like a waste of time.

 

12 minutes ago, blakevh said:

Working for me now too.  Must have been a Y2025 problem   .

I place my bet that something expired.

Funny you mention that. I first noticed around 1:30ET when wanting to shut off downstairs lights after the guests left.

8 minutes ago, macjeff said:

You made me think back to Y2k.  I am in IT and the WEEKS, MONTHS we spent making everything y2k ready seems now like a waste of time.

 

I worked for IBM services at the time. What Y2K did was provide an incredible revenue stream for consulting. Ironically it was mostly IBM's fault for creating the system clock that they did in in the original PC... just 2 more bytes of rom and it wouldn't have happened.

Edited January 1, 20251 yr by paulbates

17 minutes ago, paulbates said:

Funny you mention that. I first noticed around 1:30ET when wanting to shut off downstairs lights after the guests left.

I worked for IBM services at the time. What Y2K did was provide an incredible revenue stream for consulting. Ironically it was mostly IBM's fault for creating the system clock that they did in in the original PC... just 2 more bytes of rom and it wouldn't have happened.

Wasn't 2025 one of the dividing lines to determine if the year was 2000-2025 or  1926-1999 depending on the two digit year, above or below the value '25' ?

36 minutes ago, bmercier said:

Problem has been resolved.

It may take a few minutes for all units to reconnect to portal.

The skill may still have to be enabled again. Alexa cuts off unused connections. AI... you know!  

I had to relink but everything seems to be back. Thanks to whoever fixed it. 
 

and don’t scare us like that again 

Thanks to the team for getting things back a up & running (on a holiday, no less)!

It was interesting to see how much depends on the ISY portal. It’s like the opposite of a power failure… the instant the portal goes down, people across the country can’t turn off their lights. I actually had to touch a wall switch. It was suddenly like 2005! Hopefully 2025 will be smooth sailing from here on out!

Starting 2025 with gratitude for how Insteon and the UD team have made life so convenient for us. Happy New Year!

Edited January 1, 20251 yr by burke

24 minutes ago, burke said:

Thanks to the team for getting things back a up & running!

It was interesting to see how much depends on the ISY portal. It’s like the opposite of a power failure… the instant the portal goes down, people across the country can’t turn off their lights. I actually had to touch a wall switch. It was suddenly like 2005! Hopefully 2025 will be smooth sailing from here on out!

Starting 2025 with gratitude for how Insteon and the UD team have made life so convenient for us. Happy New Year!

If you setup a local connection in UD Mobile or use the admin console (also local connection) it works fine.  All programs also run.  Alexa would be down for the ISY skill so it would require a switch or old fashion virtual switch.

Things are working once again. It would be nice to know what caused the outage.

I appreciate the team getting things corrected on a New Years day.

 

Edited January 1, 20251 yr by edwaud