Cannot log into ISY Portal -- error 429

[khowell]

I am on the West coast and at 9pm my access to isyPortal quit working due to the 429 error.  No more UDI Mobile. 
I can’t even login to create a problem ticket. 
 

[zorax2]

Down in MN. Maybe somewhere around 10 PM Central time.

[burke]

Wife just called from upstairs: “the lights aren’t responding!” Perhaps having all ISY services go down is a way to bring users together (here) for a New Year’s party? Happy New Year! 😀

Alexa account suddenly unlinked. Trying to relink it or even log into ISY portal fails with HTTP 429 (too many requests). Seems to be something triggered as the year changed to 2025.

Okay… now hopefully someone is up late and still sober enough to get things working again. 😉

Edited Wednesday at 06:00 AM by burke

[CJVann]

Yes, all the lights turned out and no way to turn anything back on again.  UGHHHHHHHHH

[automateit]

same.  so far password not letting me in

[mmb]

36 minutes ago, andrew77 said:

I’m not sure if this is just a system glitch (it seems coincidental as far as timing) or if it’s just me but when I ask Alexa to trigger an EISY lighting scene (or anything EISY) it tells me

”the skill linked with ____ is not enabled. Please enable the skill to control this device.’

 

Portal's http service is down and that will affect lots.

[mozman]

Ditto here - must be a problem with the entire Portal system - a "Y2025" problem!

[Sachelis]

I, too, can't control my lights using Alexa (but I can using the Universal Devices Administrative Console). When I attempt to log in using the ISY Portal (https://my.isy.io/index.htm) I get an HTTP error 429. Y2025 bug? Coincidental that it happened at midnight ET?

Edited Wednesday at 06:06 AM by Sachelis

[ulrick65]

3 minutes ago, mmb said:

Portal's http service is down and that will affect lots.

Yup, the portal is down.  Hopefully someone will see it soon and get it fixed up.  No Alexa.  😭  😉

[automateit]

ah.  thanks mmb.  Makes sense

 

how can you know for sure that it is down other than Alexa giving you the message?

 

[maigo]

I am also having problems with ISY994i and Alexa:

1) Voice commands on Alexa don’t work because, as Alexa kindly tells me, the skill isn’t linked. 

2) Error message on Alexa app:

The link between accounts has expired. To continue using ISY Optimized for Smart Home V3 with Alexa, click Enable to Use and link your accounts again.

 3) Cannot login to my.isy.io - returns HTTP error 429. 

I don’t have ISY994 logs handy but the Alexa app alert for the connection link appeared on my phone at 2125h (Pacific). 
 

 

Edited Wednesday at 06:16 AM by maigo

[MBrzeski]

Alexa is down, and will not me log into portal.  So I can’t submit a ticket.

[ulrick65]

1 minute ago, automateit said:

ah.  thanks mmb.  Makes sense

 

how can you know for sure that it is down other than Alexa giving you the message?

 

Try to login to the portal and you get HTTP Error 429... Too Many Requests.  Either hammering is going on, or the site is rate limited for some other reason on the server side.  Maybe a contract expired at the end of the year and didn't renew properly or something...  😲

[ParagPA]

Same

[jduino]

I'll throw in my "me too" and hope it gets resolved soon

[burke]

ISY portal now failing to load… hopefully services are getting restarted. 

[maigo]

ISY2K

[DrLumen]

FWIW. Same here.

Good to know it is not just me. Misery loves company and all... 😕

[larryllix]

Mine dead also. Ontario Canada

[macjeff]

went down for me almost exactly at midnight EST.

[Blackbird]

Happy new year 

[MGorin]

Is anyone having issues with the ISY portal?  Seems to be down??

[f11]

Misery loves company, so I'll join the "Portal is Down" crowd - from Edmonton AB Canada.

[dronning]

ISY down, portal too.  Alexa working on other direct link devices.

[RDLSAT]