IoX restarts. UD and I need help to troubleshoot.

[Geddy]

24 minutes ago, Illusion said:

Same results. IoX restarts unless I break the connection to the UD Portal. 

Seems that you’ve isolated a concern. I wonder if there is any internal log that UD might have when devices connect. I’d go back to the support ticket and work with them some more. Might be something @bmercier would need to be monitoring at the time of connection. 

[Illusion]

Upgrade of OS to 14.1 and IoX to 5.9.1 has corrected the issue. I guess we never get to know what was going on. I am going on the theory that it was something in IoX 5.8.4 as my update to that firmware coincides pretty closely with the start of the issue. Why no one else had the issue, and why we could not figure out what mechanism was the cause will remain a mystery.

[Guy Lavoie]

A strange and mysterious problem gets fixed in a strange and mysterious way.