It's been a long time since I've had any problems with Eisy on my Macs and other devices so I have forgotten everything including knowing what color the unit light is when on... Blue or Red. Anyway, I started to update Eisy and I believe I interrupted the update by mistake. I tried rebooting and also tried to find it on the network without any luck. I tried connecting to it in different ways, one of which was https://eisy.local:8443/desc and tried using the IP address of it also without luck. I also cleared my Java, reinstalled Start etc. Still not there. I have backups. I also checked to make sure my browser has local network permissions. Please!! what have I missed... even if there is a way to start from scratch and use my backups? Other things tried: Turned off VPN, also on one of my Macs Apple message returned saying it can't open START because it can't determine if it is free of malware etc.

Thanks!

Can you ssh into it?

ssh admin@eisy.local

If so then you should be able to recover without needing to restore from backups. Look at this thread, scroll down to tokenworkers post.

Otherwise you can open a ticket.

https://forum.universal-devices.com/topic/44914-brand-new-eisy-update-failure/

Edited March 13Mar 13 by Guy Lavoie

31 minutes ago, Bob Amott said:

I also cleared my Java, reinstalled Start etc. Still not there. I have backups. I also checked to make sure my browser has local network permissions. Please!! what have I missed... even if there is a way to start from scratch and use my backups? Other things tried: Turned off VPN, also on one of my Macs Apple message returned saying it can't open START because it can't determine if it is free of malware etc.

There was a post by @bmercier (hidden) in another thread that had a tip about MAC users...maybe this will help. 

If this doesn't help gain access on MacOS then you might be best to get a support ticket started so they can check if indeed it got messed up during the update and directly support you the proper way to resolve any such issue. There have been others posting random SSH commands, but Michel asked not to do that and to only open support tickets so they can get things ironed out internally too (in addition to repairing the system "properly"). Please be sure to post back if the info below helped and ultimately how the device is recovered.

 

I'm sorry. I have never used SSH, and I don't know where to start with that. I can now open Lox Finder, but it's not finding it. I tried several ways, including using the local address as it looks like my router still has the original address.

 

When entering http://1.2.3.4/desc Where 1.2.3.4 is the local address Iox returns "Not Found.

So, how do I start a ticket?

 

37 minutes ago, Bob Amott said:

I'm sorry. I have never used SSH, and I don't know where to start with that. I can now open Lox Finder, but it's not finding it. I tried several ways, including using the local address as it looks like my router still has the original address.

 

When entering http://1.2.3.4/desc Where 1.2.3.4 is the local address Iox returns "Not Found.

So, how do I start a ticket?

 

You would do that here:

https://www.universal-devices.com/my-tickets/

6 hours ago, Bob Amott said:

When entering http://1.2.3.4/desc Where 1.2.3.4 is the local address Iox returns "Not Found.

So, how do I start a ticket?

 

Try adding a port 

http://1.2.3.4:8080/desc

or https://1.2.3.4:8443/desc

Hey @Bob Amott wondering how you resolved this.

Around the same time, my eisy stopped responding on the network.  I just submitted my own ticket.

It seems the network device is connected (link light), but not obtaining a dhcp address (via an hdmi monitor). May be having other issues too, but that's step one.