Polyglots not working after power failure

[DreamerI90]

After a power failure my PG3x Polyglots have to be restarted to resume working:

        Notifications

        Hue lights

        Ring

        Bond/Somfy

        Nu Heat

Is there a way to resolve this issue so that manual intervention is not required after an outage?

[Geddy]

@DreamerI90 please let us know your current IoX version and PG3 version. 

When you are local to your device open this in your browser (note if you get a security/privacy warning it is okay to continue to the site as it is just a local page offered up on the eisy):

https://eisy.local:8443/WEB/sysconfig.txt

Please post what you see for IoX(ISY) and PG3x versions.

Do you have the eisy device connected to a UPS device to try to keep power to it? That would be an option. If the power outage is too long for the UPS then the device should still load correctly and things shouldn’t be an issue, but unexpected boots do happen. Most of the plugins should attempt restarts, but if there is an internet issue when they try to restart and connect to their service it might cause this issue (however odd that Notifications doesn’t restart because I don’t think that requires network to startup…I don’t use that one so not totally sure). 

Once we know the versions you’re on there might be more things to try. Otherwise, might need to open a support ticket to get the logs reviewed to see what causes the failure to connect on reboot. 

[DreamerI90]

************ IoX ************
isy-5.9.1_7
Name           : isy
Version        : 5.9.1_7
Installed on   : Sun Mar  2 13:15:02 2025 PST
Origin         : misc/isy
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : misc
Licenses       : 
Maintainer     : michel@universal-devices.com
WWW            : UNKNOWN
Comment        : ISY Port to X (IoX)

************ pg3x ************
pg3x-3.3.18
Name           : pg3x
Version        : 3.3.18
Installed on   : Sun Mar  2 13:15:18 2025 PST
Origin         : misc/pg3x
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : misc
Licenses       : MIT
Maintainer     : benoit@universal-devices.com
WWW            : https://github.com/UniversalDevicesInc/pg3
Comment        : Polyglot PG3x for UDI eisy

[DreamerI90]

So I had another power outage, this time the eisy restarted but did not connect to the portal. I was able to access it using isy finder and LAN admin. The Polyglots had also not reconnected, but the interesting thing is that when I rebooted the eisy from the admin console not only did it reconnect to the portal but the Polyglots connected too. Usually, I have to restart them individually from the PG3 console.

[Guy Lavoie]

Sounds like some type of timing issue, such as the eisy tries to connect to the internet and portal faster than your internet connection recovers from the power failure. Did you upgrade or change anything with your internet service? Router?

[DreamerI90]

It's always done this as long as I recall, I'm just trying to resolve it. It's not usually a big deal, but there are times when it could be.

[Guy Lavoie]

One test you could do is to cut the power to both your router and/or modem, and your eisy. Then power the router/modem back on, wait a couple of minutes, and then power on the eisy. If it comes up ok this time, then it could be a timing thing.

[DreamerI90]

Pretty sure it's a timing thing but don't know how to change it. I'm just trying to make the system more resilient/fault tolerant. I had a new one this week, but I didn't notice a power outage. The system was running, and Polyglots were working but the mobile app was down. It turned out the system was no longer connected to the portal, after a reboot it reconnected.

[DreamerI90]

I think I found a solution and did a couple tests to confirm. Hoping it proves out next time I have a power failure. What I came up with was an appliance surge protector with a delayed start of 3, 5, or 7 minutes. I used 5 and it seems to work. This way IoX doesn't start up before my internet access has resumed.

[apostolakisl]

On 5/31/2025 at 3:35 PM, DreamerI90 said:

So I had another power outage, this time the eisy restarted but did not connect to the portal. I was able to access it using isy finder and LAN admin. The Polyglots had also not reconnected, but the interesting thing is that when I rebooted the eisy from the admin console not only did it reconnect to the portal but the Polyglots connected too. Usually, I have to restart them individually from the PG3 console.

I have seen the same issue with my polisy.  After power outages, I have to go through and restart my individual polyglot nodes to get them to connect.  From the console, they all report "connected", but they aren't.  I have not seen issues connecting to the portal.

[carealtor]

1 minute ago, apostolakisl said:

I have seen the same issue with my polisy.  After power outages, I have to go through and restart my individual polyglot nodes to get them to connect.  From the console, they all report "connected", but they aren't.  I have not seen issues connecting to the portal.

Same here.  I have to remember to restart my plugins whenever the power goes out and resumes.

[apostolakisl]

On 6/13/2025 at 12:17 PM, DreamerI90 said:

I think I found a solution and did a couple tests to confirm. Hoping it proves out next time I have a power failure. What I came up with was an appliance surge protector with a delayed start of 3, 5, or 7 minutes. I used 5 and it seems to work. This way IoX doesn't start up before my internet access has resumed.

I didn't really check, but is the issue with the nodes connecting to ISY or the nodes connecting to the various 3rd part things they connect to?  If the disconnect is to the third party items, I am surprised that they don't reconnect on their own since I can reboot the third party devices or reboot my router and as long as Polisy stays up, the nodes reconnect.