Issue trying to link Leak Sensors to EISY

[GDavis01]

I migrated some time ago to an EISY from the ISY and I am now getting around to adding certain devices that were running on the ISY.

I have been trying to link a Leak Sensor (2852-222) which was working on the ISY but without success. I changed the battery; then followed the reset process (remove battery => wait 5-10 seconds => press the link button while inserting the battery => hold until the light goes to solid green and then turns off); and then went through the linking process. However, the EISY doesn't show any device linking!

I had another Leak Sensor still in a box, so I pulled that out and tried to link that too but again the EISY doesn't see the device.

 

Any thoughts on what I may be doing wrong?

[mmb]

@GDavis01 hold until the light goes to solid green and then turns off - that's a reset. And then went through the linking process.

Did you press and hold once more until the light blinks to get the device into linking mode?

It's been a while, I could be wrong.

Edited Saturday at 11:16 PM by mmb

[Techman]

@GDavis01

You need to press the linking button on the leak sensor for 3 seconds then the led will start fast blinking which puts it into the leaking mode.

To exit the linking mode you need to press the button, wait a second then press it again. The led should then turn off

When the sensor detects water the sensor will stay in the wet mode until you press the button once.

 

[GDavis01]

Yes, after doing a reset, I pressed the linking button for several seconds until it starts to blink quickly. Before doing that, in the Admin Console I clicked on the Link icon which opened up the 'Linking in Process' box. However, after doing these steps the system doesn't connect to the Leak Sensor! (note that the system does link other devices).

 

Any other thoughts?

 

[Guy Lavoie]

3 hours ago, GDavis01 said:

Yes, after doing a reset, I pressed the linking button for several seconds until it starts to blink quickly. Before doing that, in the Admin Console I clicked on the Link icon which opened up the 'Linking in Process' box. However, after doing these steps the system doesn't connect to the Leak Sensor! (note that the system does link other devices).

 

Any other thoughts?

 

In Admin Console, did you just click on "Start Linking" or did you scroll down to "Link a Sensor" -> "Leak Sensor"?

[Techman]

Here's the manual for the leak sansor

2852-222 Leak Sensor.pdf

[GDavis01]

I was clicking on the Start Linking icon... however, after reading your post, I tried 'Link a Sensor => Leak Sensor' and it worked well. I did not realize that the method for linking wireless devices was different! Thanks

[GDavis01]

As a follow up to my last post. The linking method using the 'Link a Sensor => Leak Sensor' method instead of the 'Start Linking' icon worked for the Leak Sensor that was still in a box. However, when I tried to link the one that I have been using for several years, I received an error... "Cannot determine Insteon Engine" (see screenshot).

Any idea on why this is coming up?

Note that after getting this I tried resetting the sensor and retried the linking but got the same result.

[Geddy]

48 minutes ago, GDavis01 said:

However, when I tried to link the one that I have been using for several years, I received an error... "Cannot determine Insteon Engine" (see screenshot).

Did you type in the Insteon address? More than likely one of the "B"s is actually an 8 (eight). I'm not sure if the battery leak sensors can link without typing in the address, but try an alternate putting ".8F" then try ".89.BF"

Edit: I see @larryllix commented on another post that 8 could also be 0 (zero).

[Techman]

"Cannot determine Insteon Engine" usually indicates one of two issues, either the device is out of range of the PLM or you're inputting an incorrect device address when linking

[GDavis01]

15 hours ago, Geddy said:

Did you type in the Insteon address? More than likely one of the "B"s is actually an 8 (eight). I'm not sure if the battery leak sensors can link without typing in the address, but try an alternate putting ".8F" then try ".89.BF"

Edit: I see @larryllix commented on another post that 8 could also be 0 (zero).

Yes, I typed in the Insteon address. The New Device Error box in my previous post shows the address I typed in. My device clearly shows the address as 36.B9.BF (see pic attached). However, I did go ahead and try every combination of replacing the B's with 0's and 8's but each attempt resulted in the same error.

15 hours ago, Techman said:

"Cannot determine Insteon Engine" usually indicates one of two issues, either the device is out of range of the PLM or you're inputting an incorrect device address when linking

See above for the incorrect address issue and I have the sensor about 3 feet from the PLM as I try to link it.

[paulbates]

Once more thing to try is a factory reset. Battery Insteon devices can get flaky if the battery slowly loses power until it's dead.

I've run into this more with motion sensors, but relatively easy to try. You'll have to do a 'restore device' afterwards, if it's linked to anything like a chime/alarm module

[GDavis01]

I have tried the factory reset process several times and I still get the same results.

I just tried to link the sensor with the Event Viewer running and here is what I see:

 

I understand that I should see, in the viewer,

- Inst-TX;

- Inst-RX; and then,

- Inst-SRX

It doesn't seem to be getting past the Inst-TX. I'm not sure what that really means but it does not appear to be good!

[Techman]

The "failed to add device, reason 3" I believe that error 3 is "Device returned invalid node"

Being that you have the correct device address 36.B9.BF, you should try removing power from the eisy then try installing again, but first do a factory reset again on the sensor.

When the sensor is in the linking mode (slow flashing led) is the led bright?

Also take a look at your device tree to make sure the device wasn't previously installed.