Just received the new eisy home r2 and cannot log in to the Administrative Console through lan. I've tried admin/admin and get the failed authenticating IoX error. Sub message says use the portal user id/password. Tried that and still get the failed message. The UD mobile ap will not allow migrating my backup from my 994i through the ap, says have to use the console. Also mobil ap is still tied to my 994i which is offline as I can only use one pl module at a time.

I'm running all Ubiquity UniFi equipment for my network and I can see the eisy module, MAC address, IP address and info. I used the IP address which opens the eisy-up location but nothing except plugins information.

I can access my portal account and see my old isy and new eisy but can't do much, still no usable access.

Another mystery, when I accessed the eisy it opened up a page for portal authorizations. This page showed my contact information plus another account tied to my portal account for Garland Spretz as approved authorization with email. Two users for my account. I did revoke access, and this person was removed. Sort of scary that there was a 2nd authorized user for my eisy account.

Any suggestions to be able to log into my new eisy console. I have already deleted Java cache, rebooted multiple times, etc.

Try adding a new entry to IoX finder, to log in the old way (admin...). Click on Add, then enter the URL as (for example):

https://192.168.0.123:8443/desc

The port number 8443 will have it request your IoX login name (usually admin, admin) and password.

Hey Guy, opened IoX Launcher, created new, had to manually add the address and added the 8443. Launched the LAN connection and it recognized the admin/admin for login. I used this previously when using IoX Launcer, located ISY's but it did not include the 8443.

Now, how do I get it to remember the new address with the 8443 included. I did a restore and imported my 994i information, had to reboot and it loses the added line with port #.

Another question.... In my portal app I tried to manually add the eisy using the MAC address and must have typoed as it did add the eisy but one letter wrong. Would not let me correct the address so repeated with correct address and this was successful. Now I show and extra eisy offline that I can't delete. How do I remove the incorrect/inactive eisy?

Never mind, found out how to delete the extra eisy.

There is no harm in having both eisy login methods listed if you plan on using eisy-ui and/or polyglot and/or the portal every now and then. Using the portal login makes going from one to the other seamless.

It's best to follow the migration guide

Eisy:User Guide - Universal Devices, Inc. Wiki

I went through all those steps but nowhere in those instructions does it say anything about adding port 8443 to the address as Guy suggested. This worked and solved the login issue which then allowed me to migrate my data.