Does anyone know how to get rid of these socket timeouts?

I do know what a socket is but not sure how to address them on the eisy.

They popup about once a month and total bork a program save and other functions.

Thanks!

@mmb is there a typical time this is happening? On startup, on program save, if admin console left open?

I think there was a thread about this a few months ago on an older firmware (early 6.x) and it was resolved in an update. If happening again you might want to open a support ticket to get it looked into for your specific situation/reason for this to be happening.

Make sure that you don't have any 3rd party firewall or anti-virus software running and no VPN running.

Open a support ticket here: https://www.universal-devices.com/my-tickets

35 minutes ago, Geddy said:

@mmb is there a typical time this is happening? On startup, on program save, if admin console left open?

I think there was a thread about this a few months ago on an older firmware (early 6.x) and it was resolved in an update. If happening again you might want to open a support ticket to get it looked into for your specific situation/reason for this to be happening.

Thanks, it happens on a Save function like creating a Program.

I saw the thread. I seem to remember setting the -Xmx512m to 1024 previously years ago but the setting is missing. I'll try that again.

Firmware is up to date. 6.05.

I'll see how it goes and submit a ticket if it happens again.

Edited 12 hours ago12 hr by mmb

4 hours ago, mmb said:

I seem to remember setting the -Xmx512m to 1024 previously years ago but the setting is missing

I seem to remember those settings always going away on Java update. If you have a lot of items and programs it should help if you add them again, but many systems have more memory these days so don’t think it is as big an issue as it was many years ago.

Remember admin console is not designed to be left open. Many seem to leave it open and end up with issues if on a wireless network or a computer that goes into sleep mode. Be sure you exit admin console when not actively using it.