i have a 994i. When i use the "start" program, i can see my devices but not my programs and thus cannot make changes. What do i do?

I bought an eisy and tried to start it up but it does not recognize admin | admin.

@AGoldreich welcome to the UD Forums. The issue of not being able to see the programs indicates the UI and Firmware of your system do not match. This is common in the ISY994 line. When you're in the admin console look at Help -> About and confirm that the Firmware and UI match.

If they do not then you'll need to clear the java cache - be sure you check ALL THREE boxes in this process. Then download a fresh start.jnlp from the UD site (on the homepage click on "My ISY" and save the start.jnlp locally). Then run start.jnlp and accept any Java alerts.

If still having issues please let us know what firmware you are using. Please list the number you see in the "Help -> About" menu.

22 minutes ago, AGoldreich said:

I bought an eisy and tried to start it up but it does not recognize admin | admin.

When did you receive the eisy? If this is recent then it should accept these for login. Would need to have it connected to your network before IoX Finder (start.jnlp) will find the location. If it's an older device that you're just now setting up you might want/need to open a support ticket with UD to get it updated as some updates have bricked older devices that people have not kept up to date or updated since receiving.

Let's fix one thing at a time so be sure you can get into the ISY994 first and see programs again. Then be sure you run a backup.