ISY99 non accessible from local IP or web

[curtbl]

I have this issue on going from time to time and now home long enough that I hope I can find what the issue is. While the ISY 99 appears to be working correctly, I cannot access it from either the direct IP address/admin or the link on the support page. It will sometimes open to the blue background screen but no login appears it sometimes wont do that and once in a while when the blue screen does open I get a dialog box that says

Socket open failed

Java.net.socket timout exception.

Rebooting sometimes helps, compete power down does the same but if I get in at all after that it is only briefly than no access once again.

 

Thoughts anyone?

Curt

[Sub-Routine]

Hi Curt,

 

What virus checker/firewall do you run?

 

Rand

 

I have this issue on going from time to time and now home long enough that I hope I can find what the issue is. While the ISY 99 appears to be working correctly, I cannot access it from either the direct IP address/admin or the link on the support page. It will sometimes open to the blue background screen but no login appears it sometimes wont do that and once in a while when the blue screen does open I get a dialog box that says

Socket open failed

Java.net.socket timout exception.

Rebooting sometimes helps, compete power down does the same but if I get in at all after that it is only briefly than no access once again.

 

Thoughts anyone?

Curt

[curtbl]

Rand, none... I keep really close watch on the systems full domain controller etc and the system ISY has been working fine until the last month or so, cannot access it from Android device or different PC's ... Nothing has changed on the system as I haven't had time to change any of the pc's or networking.

Curt

[Michel Kohanim]

Hi Curt,

 

Sincere apologies for the inconvenience.

 

Would you be kind enough to reboot your ISY and observe the status of the LEDs on the front of the unit and let me know?

 

With kind regards,

Michel

[curtbl]

Hi Curt,

 

Sincere apologies for the inconvenience.

 

Would you be kind enough to reboot your ISY and observe the status of the LEDs on the front of the unit and let me know?

 

With kind regards,

Michel

 

Michel thanks for responding. I did what you asked.... actually 3 times with a power down for a at least 30 sec in between, here is what happens:

Power, Transmit and Recieve come on first followed by MEM which flashes for awhile then the Error light comes on for a moment and then TX RX, MEM goes off almost imediately the MEM and ERROR light come on together for 5 seconds TX / RX are litely flashing MEM and ERROR continue to flash on and off and still are after 10 minutes of being on power....

 

Again from either the MyISY on the site or from my IP/admin I get theblue screen and no logon, trying logon from the menu does nothing either.

 

Thanks for you thoughts....

Curt

[Michel Kohanim]

Hello Curt,

 

Thanks so very much!

 

Err/Mem light blinking every few seconds indicate network issue: either your ISY is NOT connected properly to your router/switch OR your router is NOT providing your ISY with an IP address (if you are using DHCP).

 

Would you be kind enough to check the connection between the Network port on your ISY to your router?

 

With kind regards,

Michel

[curtbl]

Hello Curt,

 

Thanks so very much!

 

Err/Mem light blinking every few seconds indicate network issue: either your ISY is NOT connected properly to your router/switch OR your router is NOT providing your ISY with an IP address (if you are using DHCP).

 

Would you be kind enough to check the connection between the Network port on your ISY to your router?

 

With kind regards,

Michel

 

Michel thanks for the quick responses.......

So a quick overview of my network, which has not changed btw. Anyway I do have a router but the Win Domain controller is providing WINS DNS etc... In the case of the ISY-99 I have assigned a stactic IP with Gateway and DNS assigned as well I just checked the ISY again and the MEM/Error lights are not flashing at this time. So the Network has a controllable switch and it feeds a cable to my office where it hits a hub for this PC a printer and the ISY Everything is working normally and I can ping the ISY just get no response except the blue screen and no logon. All very interesting to say the least... I did change cables between the ISY and the hub at this end no change there either.

I may try another location, and a different switch port independent of this PC's Hub.... this is just closest to the main power panels.... and has been working great since install. Again thanks for the help in troubleshooting.

 

Thanks

Curt

 

OK since this was first posted I did a compete hub switchout at the location mentioned above, and all still works correctly, utilized a laptop PC also conneted to the same hub as now this pc the ISY the Printer etc and all except the ISY work correctly. Now I'm confused...

Thanks

C

[Michel Kohanim]

Hi Curt,

 

Thanks for the detailed reply. Am I to assume that no longer to you see the blinking mem/error lights? Also, are you certain that your ISY is on the same subnet as the rest of your network?

 

What you might want to do - and if you have a null modem cable - is to connect to ISY using the serial port using Hyperterminal ( http://www.universal-devices.com/mwiki/ ... _ISY_Shell ) and then make your ISY use DHCP (using shell command CT). If that fixes the problem, then we know that we the problem is IP assignment related.

 

With kind regards,

Michel