can't open the administrative console

[sloop]

and don't know why

 

i double click on my lighting

 

the universal devices tab opens in firefox

 

i click administrative console

 

i gets nothing

 

when i hover over the administrative console - it shows http://192.168.1.5/admin ar the bottom of the browser window

 

i need to patch this insteon nightmare up so i can sell this house and dump this cluster - um - dump this stuff on an unsuspecting fool

 

thanks for any help

[sloop]

dug around in the router - don't see any error messages

 

same for mcafee

[sloop]

and - um - when i telnet into the isy - the prompt shows the ip address - no port

 

i thought the prompt should show the ip address and port

 

did an ei command - says enabled

 

thinking is hard and i like to get paid to do it

[Michel Kohanim]

Hi sloop, long time no see ...

 

The first thing is to figure out what firmware version you have. If you can telnet to ISY, then all you need to do is to type VE at the command prompt.

 

If your ISY is way too old, then it would be best to:

1. Factory reset ISY (press and hold the set button for 30 seconds)

2. Try http://www.universal-devices.com/99i/admin.jnlp

 

If that does not work either, please contact our tech support and we'll help you out (link is below).

 

With kind regards,

Michel

[sloop]

Product: (1050) ISY 99i 1024 IR

App: Insteon_UD99

Platform: ISY-C-99

Version: 2.7.15

Build Date: 2010-04-20-12:58:59

Other Services:

- Programs Enabled

- IR Enabled

[Michel Kohanim]

Hi sloop,

 

Did you use the link above to try and gain access?

 

With kind regards,

Michel

[sloop]

yep - it got me in

 

but i can't remember much about this stuff - if i update the firmware, will that get back my 'my lighting' access to the admin console?

[Michel Kohanim]

Hi sloop,

 

What you need to do is this:

1. Make sure you factory reset ISY

2. Upgrade the firmware

3. Change the PLM to 2413S

 

With kind regards,

Michel

[sloop]

had to do a restore to yet another failed keypad

 

it worked - i'm shocked

 

should i reset the isy before i have the new plm here?

 

should i update the firmware before i have the new plm here?

 

do i need the new plm to access the admin console?

 

i am going to sell this house and debating ripping all this stuff out before i put it on the market

[Michel Kohanim]

sloop,

 

If you are selling the house, I think it would be a waste of your time going through everything again. The fact that your system never worked properly and that it's so old (2.7.15 is about 3 years old) tells me that you are going to have a hell of a time getting everything back to functional.

 

If you so choose to go ahead with ISY anyway, then:

1. Don't do anything till you get the new PLM (you also need a power supply)

2. Factory reset ISY

3. Upgrade the firmware

4. Add your devices/scenes

 

Do not go overboard with scenes as the PLM still has the 1000 limit.

 

With kind regards,

Michel

[sloop]

so the admin console will not work without a new plm and firmware?

[Michel Kohanim]

sloop,

 

As per your posts above, the Admin Console is working. So, I do not understand the question.

 

The main point is NOT to start adding devices/scenes with the old PLM because you HAVE TO replace it and all you have done might be lost (especially in your case). So, what else can you do with the Admin Console without any INSTEON devices?

 

With kind regards,

Michel

[Xpendable]

I am having the same problem. Used to work fine, but now it just hangs trying to access the admin console for the ISY. Only version of Java is Java 7 update 5. I suspect Oracle changed something that broke it.

[Xathros]

I am having the same problem. Used to work fine, but now it just hangs trying to access the admin console for the ISY. Only version of Java is Java 7 update 5. I suspect Oracle changed something that broke it.

 

You are correct. Roll back to Java 6 and you should be fine again.

 

 

-Xathros

[Michel Kohanim]

Hi Xpendable,

 

We are using Java 7.4 without any issues (except for WeatherBug screen hanging which has been fixed). Can you tell me which URL you were using?

 

With kind regards,

Michel

[sloop]

what i need to do is to restore some devices

 

these craplinks lose their data

 

i am trying to decide if i should leave this crap in the house when i sell it - if a new buyer could (or would be willing to) administer it - or even keep it working

 

i asked a realtor and she said to leave it - but she does not know that it is a headache - and anyone buying the house would have to reprogram the entire thing - they would need access to the admin console

[Xathros]

My bad! Several other people here had run into issues with Java 7 and the ISY. They were able to resolve by rolling back to Java 6. I guess some progress has been made since then with Java 7.

 

-Xathros

[Xpendable]

I'm going to:

http://192.168.1.2:81/admin

 

Which is how I've always accessed it. If I take the "admin" part off the URL, I get use the HTML control pages for direct control. Those work fine. As soon as I try to go to the admin program, I get the Java loading logo and it just hangs.

 

Rolling back my JVM is not an option. I'm using Windows Vista 64-bit by the way.

[Xpendable]

I figured out what happened. Because of the Java update, the Microsoft Firewall thought it was a new program and was blocking communication. I tried the admin.jnlp which initially didn't work because it was not associated with the Java Web Start. Once I told Windows to open that with Java Web Start, I got the Windows Firewall blocking messages. I unblocked it and bingo, the Admin console came up!

[Xpendable]

It's working now. Because Java updated, Windows Firewall saw it as a new program and was initally blocking all socket communication to and from the Java program. Once I fixed this, it worked.

[Michel Kohanim]

Hello Xpendable,

 

Thanks so very much for the update which I am sure a lot of folks will find useful (including me!).

 

 

With kind regards,

Michel

[GreyFox]

Xpendable, which programs did you identify for the windows firewall to allow access?

[Xpendable]

Xpendable, which programs did you identify for the windows firewall to allow access?

The way I found it was by downloading the admin.jnlp file and running it. I had to re-associate jnlp files with Java Web Start by right-clicking on the icon and selecting "Open With..." and choosing Java Web Start. Once I did this, Windows prompted me with a message telling me that this program was "blocked" and offeres two options on this message: "Unblock" and "Keep Blocking". Obviously choosing "Unblock" is key. Hope this helps.

[Brian H]

Unblock. Yes I have had to do that myself.

[deanryan]

I hope this helps someone else avoid frustration. I was unable to open the admin console as well and kept suspecting issues with Java 7 or Windows firewall, but couldn't get it to work. Finally I turned my attention to AVG Anti-Virus. I disabled the LinkScanner and when I ran the admin console I was finally asked by Windows firewall if I wanted to unblock the application. One I unblocked the admin console in Windows firewall it started up just fine. I then re-enabled the AVG LinkScanner and the admin console was still able to run.