Problem with "Start Linking"

[mzanni]

I just installed my Elk M1 Gold, and started configuring my ISY 994i. I ran the admin tool as per the instructions, and when I hit "Start Linking" I get the screen attached. It doesn't give me any options, and it doesn't change the "Start Linking" icon to an (X) as the instructions say it should. It just stays on this screen, counting up to 100%, and then does it again. I have left it running overnight just to be sure it wasn't a timing thing, in the morning it was still doing the same thing. I have shut down the admin app and restarted it, still the dialog is there.

Does anyone have any idea what be going on here? I can't even find anything on similar issues, let alone a solution.

[Michel Kohanim]

Hello mzanni,

 

Please unplug your PLM, wait for a minute, and then plug it back in. Once that's done, reboot ISY.

 

Once rebooted, please login to the Admin Console and go to Tools | Diagnostics | Event Viewer. Change the level to 3. If you see any traffic at all, please paste the contents. If not, click on Start Linking and then paste the contents.

 

With kind regards,

Michel

[mzanni]

Ok. I followed your instructions:

* Unplugged PLM from the wall, waited about 60 seconds

* Plugged PLM back into wall

* Rebooted the ISY

* Ran the admin console

 

There was nothing in the log at all, so I hit "Start Linking". I waited a bit and re-ran the Event Viewer, still nothing in it.

 

Additionally, I get the same screen as posted above, and I've left it running. Not sure what the deal is at all.

 

Thank you for the quick response, I'm feeling pretty frustrated right now.

[Michel Kohanim]

Hi mzanni,

 

Quite odd.

 

1. Can you tell me what's your ISY's firmware version?

2. Can you tell me what's your Java version?

3. Can you tell me whether or not you have a firewall software on your computer? If so, which?

 

With kind regards,

Michel

[mzanni]

Yeah, it IS a bit odd right? (by the way, the FAST response on a Sunday of all days is impressive, and keeping my frustration level down, thank you)

 

ISY (994i): 3.2.6

Java: 1.7.0_09

Firewall: I am running Windows 7 Enterprise SP1. It has the firewall enabled and I cannot shut it off (it is set on a policy as this is a work laptop). I do have local admin so I can add rules to it.

 

Some more info:

This is all on my local LAN (192.168.72.x), which is wide open inside, so there should be nothing else interfering with the traffic. I set the ISY to a static IP as I do with all devices that I know will remain in place, and I might need to access by IP.

It does see the PLM: v9B/connected.

[Michel Kohanim]

Hello mzanni,

 

Since we have never seen/experienced this problem before, I would have to first rule out firewall issues and, if so, then I will conclude the PLM is defective.

 

Here's how we can make sure you don't have any problem with your firewall. Please open up the Event Viewer again and change it to level 3. Go to Configuration | System tab | Clock and click on Synchronize Now button. If you see anything in the Event Viewer, then you do not have any firewall issues and I would strongly suggest getting a new PLM.

 

On the other hand, if you do not see anything in the event viewer then the problem is firewall which will have to figure out the resolutions to.

 

With kind regards,

Michel

[mzanni]

Michel,

 

Ok, I am ASSUMING I should see something actually scroll up live on the event viewer...I'm not. One might be led to believe this is an issue with the firewall. I'm going to try to figure this out, perhaps try another PC like my media server and see what happens.

 

In the mean time, can you tell me what ports the ISY uses to communicate with the app, and also whether it is TCP or UDP? I could always set up a rule in the firewall to get around it.

 

Thanks,

Matt

[Michel Kohanim]

Hi Matt,

 

If you do not see ANYTHING in the event viewer, then it's certainly firewall related.

 

ISY listens to ports 80 (http) and 443 (https). Clients, such as Admin Console, subscribe to ISY (depending on http/https) and then keep the subscription socket open for further communications. Some firewalls, do not like persistently open sockets and thus sever the subscription channel. So, in short, the destination port from Admin Console to ISY should be ports 80 and 443.

 

Some firewalls are more lenient with https traffic. So, what you might want to try instead is:

1. Go to http://www.universal-devices.com/99i/admin.jnlp ... This should install an icon on your desktop

2. When Admin Console comes up, minimize it

3. Click on the Add button in the Finder dialog

4. Use the IP address for your ISY in https://your.isy.ip.address

5. Close Admin Console, double click on the icon on step 1, and choose the entry with https

 

With kind regards,

Michel

[mzanni]

Michel,

 

First, thanks for the FAST help and attention to this.

 

I used another box, and it worked after a bit of coaxing. Definitely using the installed Java version (versus the sandboxed web browser). I had done a bit of snooping and it looked like a pub/sub model application, so I'm not really surprised by the results. Anyway, it finally go working and communicating.

 

I do have a couple of other small issues, but they are no doubt part of the learning curve / configuration. Again, thank you for the assist.

 

-Matt