bsobel Posted January 26, 2013 Share Posted January 26, 2013 yesterday I upgraded from 3.3.9 to 3.3.10 and after the update the browser closed but I could not reconnect to ISY. Cleared the cache, tried connecting over a span of about 5 mins but kept getting browser timeout. I went down to the ISY where the PWR, TX and RX were steady on. Pull the plug, waited a few secs, and plugged it back in. Everything was fine after. Upgrade did work and nothing was lost but thought I would mention it. I've seen this numerous times with my new 994iz units. My older 99i's never did this. Perchance are you on the newer hardware as well? Link to comment Share on other sites More sharing options...
ellesshoo Posted January 26, 2013 Share Posted January 26, 2013 yesterday I upgraded from 3.3.9 to 3.3.10 and after the update the browser closed but I could not reconnect to ISY. Cleared the cache, tried connecting over a span of about 5 mins but kept getting browser timeout. I went down to the ISY where the PWR, TX and RX were steady on. Pull the plug, waited a few secs, and plugged it back in. Everything was fine after. Upgrade did work and nothing was lost but thought I would mention it. I've seen this numerous times with my new 994iz units. My older 99i's never did this. Perchance are you on the newer hardware as well? This has been happening with my 994iZ/IR PRO. Link to comment Share on other sites More sharing options...
gviliunas Posted January 26, 2013 Share Posted January 26, 2013 Hi bsobel, I have seen this type of lock-up with my i99 IR Pro. I had also noticed that I seem to get the lock-up if I try to access the admin console within a short time after ISY shuts down after loading new firmware. I setup a program to notify me that ISY has been rebooted. I don't know if accessing ISY too soon after restart can cause the lockup but I don't seem to get the lock-up anymore now that I wait until I receive my "ISY was Rebooted" text message before attempting to access the admin console. Greg Link to comment Share on other sites More sharing options...
elvisimprsntr Posted January 28, 2013 Share Posted January 28, 2013 My ISI994iProIR locked up 5 minutes ago. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted January 28, 2013 Author Share Posted January 28, 2013 Hello elvisimprsntr, Please do be kind enough to send your error log to support@universal-devices.com. Others reporting system hang after upgrade, we are investigating. With kind regards, Michel Link to comment Share on other sites More sharing options...
kedmund Posted February 8, 2013 Share Posted February 8, 2013 I'm using Firefox 18.0.2 on a MacBook Pro OSX 10.8.2. I'm having an issue when logging into my ISY. I can move my cursor around, but clicking isn't registering. For the login username and password, it does respond and log me in when I hit return, but not when I click OK or Cancel. Once I'm in, I can't click on anything in there, either. I just updated to the latest Java version, which I believe is Version 13. Please help? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 8, 2013 Author Share Posted February 8, 2013 Hello kedmund, Please do be kind enough to clear your Java cache (System Preferences | Java | Settings) and then go to http://www.universal-devices.com/99i/admin.jnlp . With kind regards, Michel Link to comment Share on other sites More sharing options...
kedmund Posted February 8, 2013 Share Posted February 8, 2013 Hi, Thanks for the response. I did clear the cache & was able to update, but when I followed the link you provided, it was unable to provide a shortcut. Advice? Thanks again, Kate Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 8, 2013 Author Share Posted February 8, 2013 Hi Kate, Shortcut is a bug with Java 1.7 not being able to show .png icons. Workaround Courtesy of Xathros: 1) Open Java preferences and clear the cache (Including applications) 2) Connect to the website and download admin.jnlp: http://www.universal-devices.com/99i/admin.jnlp (Save this to the applications folder or desktop) 3) Double click the admin.jnlp from step 2 (inside applications folder). This will download the applet into Java cache, complain about not being able to create a shortcut, the run normally. Then, all you need to do is to create an alias in the application folder and put on your desktop or open directly from the applications folder. With kind regards, Michel Link to comment Share on other sites More sharing options...
belanger Posted February 9, 2013 Share Posted February 9, 2013 Where can we find the latest PDF manual? I had time tonight to check how the "ping" works. I only found version 3.2.6, I would think there must be changes between 3.2.6 and 3.3.10? Thank you, Pierre Link to comment Share on other sites More sharing options...
belanger Posted February 9, 2013 Share Posted February 9, 2013 BTW the 3.3.10 from this page => http://www.universal-devices.com/udi-support/ brought me to the 3.3.10 RC7 thread. Pierre Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 10, 2013 Author Share Posted February 10, 2013 Hello pierre, We are still working on the updates to 3.3.10 user guide. If you look at the changes since 3.2.6, you'll note that they are mostly support for additional devices, bug fixes, and some cosmetic enchancements. We do not have a Ping function. With kind regards, Michel Link to comment Share on other sites More sharing options...
Xathros Posted February 11, 2013 Share Posted February 11, 2013 We do not have a Ping function. Other than the fact that the ISY will respond to a ping sent from a computer or other network device. -Xathros Link to comment Share on other sites More sharing options...
kedmund Posted February 15, 2013 Share Posted February 15, 2013 Thanks! The shortcut scheme worked for me. Link to comment Share on other sites More sharing options...
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