paulinlapine Posted February 16, 2013 Share Posted February 16, 2013 Hi I'm new to this forum and also to ISY so go easy on me I'm about to purchase the Elk module for my ISY 944 from UD and wonder how it is supplied. On cd, by download or ??? Thanks Link to comment Share on other sites More sharing options...
LeeG Posted February 16, 2013 Share Posted February 16, 2013 Go to Help | Purchase Modules. It is activated by UDI after purchase. Link to comment Share on other sites More sharing options...
paulinlapine Posted February 17, 2013 Author Share Posted February 17, 2013 Thanks, LeeG I've done that now and some how the ELK tabs appeared, but the Go to ELK Console key (under the sunrise time ) doesn't do anything, nor do the other keys to the left of it. Also the drop down menu to the left of the Arm Stay key doesn't display anything. I presume it should display Elk areas. On the ELK tab, my keypads (2) are shown to reside in area 0 (zero). There is no area 0 in the Elk and both keypads are in area 1. I'm thinking that is why nothing shows in the drop down menu. I've searched the Wiki, but came up empty. FWIW, all the boxes in ElkRP> Globals> G29-G42> Serial Port 0 Transmit Options are checked. What an I missing? Also, when I purchased the Elk module, the Google receipt said that I would receive an email from UDI with installation instructions, but I didn't receive anything from them, the module seemed to just appear. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 17, 2013 Share Posted February 17, 2013 Hi paulinlapine, Please take a look at the following especially under troubleshooting: http://wiki.universal-devices.com/index ... ity_Module If you still have problems please do contact our support team and we'll help you out. With kind regards, Michel Link to comment Share on other sites More sharing options...
apostolakisl Posted February 17, 2013 Share Posted February 17, 2013 Also, that tutorial is for the firmware that is not SSL enabled. ISY's latest firmware has SSL available if you so choose to use it. I suggest you first get things working with the non-secure port and not using SSL, then if you want you can make the change to ssl. In other words, follow the tutorial and leave the "ssl" box (which doesn't appear in the tutorial) unchecked. Link to comment Share on other sites More sharing options...
paulinlapine Posted February 18, 2013 Author Share Posted February 18, 2013 Michel, I have followed all the instructions specified in the wiki link that you gave, but no change. The Elk data seems to come through incomplete and inaccurate. The firmware on all devices is up to date, and I have Java 7.13 installed. Also, I have tried to download the dashboard several times, but the download always stalls half way through. Paul Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 18, 2013 Share Posted February 18, 2013 Hi Paul, Please do be kind enough to submit a ticket so that we can login to your computer and see what's going on. The fact that you cannot download the dashboard + the fact that you do NOT have the correct data tells me that you might have firewall issues. What firewall do you have on your computer + have you included ISY in the exclusion list and/or white list? With kind regards, Michel Link to comment Share on other sites More sharing options...
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