bmercier

"Devices are not available" is related to the ISY devices lookup. When you choose to add a device from ISY, the list of available devices comes from that lookup. A typical case where you could see that is when you get into the Google Home spokens window, but ISY is offline. Normally, you can't get to that window if it the ISY is offline, but there is a delay before it is detected. Benoit

This message normally means that the ISY Portal user profile you are currently using is not recognized by Google Home. Are you using the same user profile that you used when linking Google Home? Could you try to unlink, re-link, then request a sync on ISY Portal? Benoit

This is fixed now. Thanks for reporting it. Benoit

Yes, PST. FYI, this is live now. Benoit

Hi Seno, I don't know what you noticed last week, but yes, this will allow to add or update devices to Google Home without having to unlink/re-link. Benoit

Hello everyone, We will have a small maintenance tomorrow 11-12-2017 at 5:00 AM PDT which will last a few minutes. During this period, no downtime is planned. Changes: In your Google Home spokens page, a new button will allow you to send your devices to Google Home. You will no longer have to unlink/re-link. With kind regards, Benoit

Hi Seno, What device did you try to turn on that did not respond? I see that you have only 3 devices for GH, and a lot more for Alexa. I see the device discovery for GH Worked, and I don't see any failed requests for any device actions Benoit

Please try again. There was a bug introduced recently that is now fixed. Z-Wave devices should now appear correctly. Benoit

What type of devices are they? Can you let me know what is the device address? Some device types are filtered.

Hello everyone, We will have a maintenance this Sunday 10-29-2017 at 5:00 AM PDT which will last 1 hour. During this period, ISYs will drop their connection from ISY Portal for a duration of anywhere between a few seconds to a maximum of about 2-3 minutes. There are no visible changes planned. The maintenance is mostly to apply security and stability fixes. With kind regards, Benoit

There must be other ways to say it. At the API level, I can assure you this is supported. Unfortunately, the speech recognition is not perfect, Benoit

I'm not aware of any Amazon plans to facilitate this. Each echo can have the skill linked to an ISY Portal user profile, which can be different. So today, the only way to achieve this is to have sub-accounts, with each having a user profile used by each echo. Note that in V3, account linking is simplified. When you enable the skill, you link directly to an ISY Portal profile, not an amazon account. So, to support multi-room, you no longer need to have multiple amazon accounts. Benoit

I'm not sure why it would be slow. FYI, I have both an echo and Google Home. My personal opinion, if it matters, is that they are fairly equivalent in terms of speech recognition. Except when I call google "Alexa" and vice-versa Both have their strength and weaknesses, but I would say that Alexa currently has an edge over Google Home, at least in the smart home space. And especially with V3. So, I think it's a better idea to troubleshoot this issue than switch, especially given the investments that you had in echo. This is my personal opinion. I think the issue may lie at the network level. Do you have high ping? packet loss? It could be at Amazon too. If you want, if you open a ticket, I could check if I see something in the logs. I will need your uuid. Or you may want to wait for V3 too. It may help. Benoit

When asking to change the setpoint, just ask google to set the heat setpoint. Example: Ok google, set heating to 19 on <thermostat> If you are in Auto, only your heating setpoint will be set, and it will have the temp requested. Benoit

There is no notion of rooms in the smart home API. That was initially developed for Google Home, when the same UI handled both Echo and Google Home. This was left only for convenience or organizing the spokens. Amazon can handle rooms using groups. Using groups in V2 was not recommended. In V3, it's slighty better. It's still multiple API calls for as many devices as there are in the group. But the API now allows for "aysnchronous responses", and our implementation is able to detect the use of groups and handle delays properly which prevents triggering alerts. But still, turning off 30 lights at bedtime will take time to complete. A program or scene would be much faster. Benoit

The new Smart Home skill is developed. At this point, we are entirely dependent on Amazon. It may take a while still. Benoit

In ISY Portal, at the top right, you can click on "My Profile". It's just beside "Logout". When My profile is open, just click on "Link this profile to an Amazon account" Benoit

If you previously had the ISY Smart Home V1, and just swith to V2, some users have reported having an issue where devices were duplicated. It is the result of Alexa discovering the V2 devices, but somehow, also requesting the V1 discovery. After a "Forget All" and a fresh discovery, do you seem to have such an issue? Are they doubled? Are you missing devices? Benoit

The account linking works differently with the echo. In ISY Portal, under "My Profile", you need to link with an Amazon ID. Then, when enabling the ISY Smart Home skill V2, you will get an Amazon login page; you need to enter the same Amazon ID as above. Note that the upcoming ISY Smart Home V3 linking will be just like Google Home. When enabling the skill, all you will have to do is enter your ISY Portal credentials. Benoit.

Hello, There's unfortunately no plans to implement an import functions at this time. It's a lot more complex to do an import, than a simple export like this. Benoit

Yes, you should disable the ISY skill. There is no real need for it anymore. All you need is the ISY Optimized for Smart Home V2. (Or soon V3) However, this is not the source of your problem. Can you control your devices from the admin console? What do you have in the echo app? Do you see devices offline? You may want to click on "Forget all devices", and redo a discovery ("Alexa, discover my devices") Benoit

Hello everyone, We will have a maintenance this Sunday 10-22-2017 at 5:00 AM PDT which will last 1 hour. During this period, ISYs will drop their connection from ISY Portal for a duration of anywhere between a few seconds to a maximum of about 2-3 minutes. There are no visible changes planned. The maintenance is mostly to apply security and stability fixes. With kind regards, Benoit

Unfortunately, no.

Anytime Benoit

>One last thing, when you update the portal and refresh, then refresh within gh app, how long does it take for gh to update its responses? It's immediate. >I only ask because I’ve replaced the work lamp with lights and gh still responds “turning off living room lamps” but the word lamps is no where to be found. Not in spoken or device names. You do have a "living room lamps". This is one of your alternate spokens for the scene 50565. In ISY Portal, use the search. Type "living room lamp", and edit the entry. Benoit