Guy Lavoie

Have you tried doing a device restore on a non responding device? If only some don't work, then the PLM is somewhat functional. Sounds more like memory (link table) corruption. Start with units closest to the PLM to re-establish the network.

I haven't had much luck with my migration.

My latest test: I tried doing the migration to a test Polisy (yup, "upgrade" from a eisy to a Polisy!). Same result. If I factory reset the ZMatter dongle, which deletes all the existing zwave devices, I can then add devices to it. But migrating existing devices just doesn't work. So at least I have a painful plan B: manually add back all the devices, and modify all the programs. That's 5 locks and about 6 to 8 appliance modules. Not fun. Has anyone ever successfully migrated from a Zooz dongle to ZMatter, on a eisy or Polisy?

Well the procedure in the link above does explain what to do, including the migration backup (you get that option when you click on "Migrate to ZMatter" in the Configuration screen. That page needs careful reading because it explains several types of migrations all in one long text. Here is the relevant part: Preparing for Migration from Eisy / PolisyYou can migrate locally on the same Eisy / Polisy or to another Eisy / Polisy. On the Eisy / Polisy your are migrating from Make sure Eisy / Polisy is up to date Go to Admin Console configuration page and select Upgrade Packages If you are not migrating your Z-Wave network Use (Admin Console | File | Backup ISY) to make a backup of your Eisy / Polisy If you are migrating your Z-Wave network Leave your current Z-Wave board / dongle connected Go to configuration tab in Admin Console and select "Migrate to ZMatter Z-Wave" Choose the option that allows you to create a "migration" backup (first option) You will see a series of popup windows providing information and asking simple questions Once you have your "migration" backup you are ready to migrate A migration backup is different than a regular backup. When a migration backup is restored it also migrates your Z-Wave network MigratingOn the Eisy / Polisy you are migrating to Do the appropriate preparation step (see above) Make sure Eisy / Polisy is up to date Go to Admin Console configuration page and select update packages If you don't have a current backup, make a backup of your Eisy / Polisy (Admin Console | File | Backup ISY) If you are using Insteon, plug in the PLM If you are not migrating your Z-Wave network Use (Admin Console | File | Restore IoX) to restore either your Eisy / Polisy backup or your ISY-994 backup If you are migrating your Z-Wave network If you aren't already using it, plug in your ZMatter Z-Wave dongle and unplug any other Z-Wave dongle you may have been using. (Polisy only) If you have a ZMatter Z-Wave board then power down Polisy, add it, then power on again. Reboot Eisy / Polisy Use (Admin Console | File | Restore IoX) to restore your "migration" backup If you are migrating from Eisy / Polisy use the migration backup (e.g. "ISY-BackupWithZWaveMigration.v5.5.4__Sat 2023.01.21 09.07.44 AM") If you are migrating from ISY-994 use your ISY-994 backup When IoX restarts, it automatically does the following: Writes you Z-Wave network into the ZMatter Z-Wave controller Interviews every Z-Wave device in the Z-Wave nework, creating/updating nodes, programs and scenes. This process can take anywhere from a few seconds to a few minutes for each device depending on the complexity of the device. The best way to monitor the progress is to open the Admin Console Event Viewer to level 3 For those who want lots of low-level details, you can also use this from the command line: tail -f /var/isy/FILES/LOG/ZWAY.LOG If you don't actually change your Z-Wave network by adding/removing Z-Wave devices after migration, you can back out the migration by connecting whatever Z-Wave dongle you were using before migration and restoring the backup you made prior to migration.

Thing is, I'm not migrating from a ISY994i. I'm migrating from the Zooz dongle to ZMatter. On a eisy.

There is no zwave backup option with the Zooz dongle. That menu choice only appears when you have the ZMatter dongle. The migration process also doesn't mention doing a zwave backup. Instead it has you do a IoX migration backup. From here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

To answer your first question, upgrading the Polisy to 6.0.4 isn't a migration if you're just keeping the Zooz stick on it. It's just a straight IoX version upgrade. As you'll see in my own thread I started yesterday about migrating from Zooz to ZMatter, there is no zwave backup option when you have the Zooz dongle. That option only appears with the ZMatter dongle. The migration involves clicking on the button you highlighted in your post above, which will have you create a migration backup. This is similar to how you migrate from a ISY994i to a eisy. Your ultimate migration to ZMatter could either be done on the eisy or the Polisy. I'd probably do it on the eisy. The process is explained here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration It's confusing to read because it covers several different migrations (from ISY994i, Polisy, eisy -> ZMatter).

The migration process has you create a "migration backup", which is different from a regular IoX backup. This is part of the process you get when you click on the "Migrate to ZMatter" button in the Configuration screen. You then restore this backup, which prompts you to restart IoX. This is when you switch dongles, as per the wiki article. The process updates the ZMatter dongle with your existing devices. That seems to work, but cannot seem to interview them.

I'd like to add that with the ZMatter dongle plugged into the eisy, I also tried adding a new ZWave device. It detects the device when I press the button on it, but the interview also seems to fail.

I have had a ZMatter dongle plugged into a test Polisy for some time, for trying out Zwave devices. Now I'd like to move it to my eisy (which is my house controller) to replace the Zooz dongle I've been using since last fall. I started by doing a factory reset of the ZMatter dongle in the Polisy. I'm following all the wiki steps for the migration process, creating a migration backup, etc. Then I restore the migration backup and switch the dongles right before the IoX restart, and let it restart. But the devices don't update. It does rename the nodes to ZY... as discussed in some forum threads, but it appears the interview process is failing. All I get are placeholder nodes. I tried the interview manually on some devices but I get errors in the /var/isy/FILES/LOG/ZWAY.LOG file, as shown below. Thankfully restoring from the pre-upgrade backup and plugging the Zooz dongle back in works, but I'd like to be able to complete this migration. Any hints as to what might be wrong? I've gone through the whole process twice, with the same results. Retesting the ZMatter dongle with the Polisy works fine, so it's functional.

I save the IoX finder list to a file. Then if something happens (like a java update) I just reload the file and I'm back in business.

Yes, Phil has been great to deal with. Unfortunately he doesn't have any toggelincs.

Are you sure it didn't launch an update? Is it still showing as 5.9.1_18 in the /var/isy/FILES/WEB/sysconfig.txt file?

Ok let's start slow... what is a MH device? If it's not an Insteon device, then you might need to use a program to get it to work. How does the device appear in admin console? Does it show a "Membership" column on the right when you view the device node?

There are some issues reported with accessing PG3 via port 3000 when logged in as a eisy user. Try the long way: add an entry to your IoX finder that's like the existing one, but without the ":8443". Then log in using that. Notice that it will ask you for your portal user id and password. Enter those and log into admin console, then access PG3 through the Plugins menu. Restart your non working plugins. Does that make them work again?

The first thing I would check is if the eisy is getting hot. Especially since you're running HA on it too. I'd try a simple test first, like aiming a small fan at it, and see if the reboots keeps happening. If it's in a small space, try freeing it up a bit.

I didn't notice the price per unit discrepancy, But I've seen many reviews about people getting repackaged products. There are also often errors in technical specs. I was just looking at some motion detectors for alarm systems and they often specify that batteries are needed when not, or even the wrong quantity of batteries for some other products. Not very credible.

Given that the only difference is software, they're probably updating their product line over time. If you order the Amazon ones, make sure you're not getting older stock. And keep us up to date on how it goes.

To update the admin console, in IoX finder, choose "Admin Console (cloud)", this will update your admin console version.

Buyer Beware!

Hah, this keeps getting more interesting! So their "Matter compatible " list is also not up to date. Make sure that's the version you actually get!

In poking around, I found this: https://cyncsupport.gelighting.com/s/article/Cync-Products-with-Matter-Compatibility?language=en_US I don't see that bulb listed.

For that particular bulb, I'd ask GE. There must be a support link somewhere. Their ambiguous product description needs clarification. Otherwise, Matter products are still few and far in between. At least we know that some GE Cync products support Matter, so start there first. If you do inquire, let us know what they say. As for what you have, well Matter is IPv6, and uses your network connection for communications. As long as your router supports IPv6, you're all set. If you get a Matter Thread device, then you'd need a border router. Your Alexa Echo Dot is not a border router, it has to be a Echo (not dot), 4th generation. This is the larger ball, about 6 inches in diameter instead of 4. Some other Echo devices also have it, as well as other makes. Here is a list. Maybe you already have one of these devices: Matter AlphaA complete list of Thread Border Routers on the market todayAlthough Thread doesn't need a "hub" in the traditional sense, you will still need another piece of hardware called a Thread Border Router—to take advantage of its benefits. So, if you are just starti As for what you're trying to do, Philips Hue will also do that. The Hue plugin for the eisy is very comprehensive. Hue is expensive, but works well. But start by asking GE about that light first.

Well that's it. That's why I said some things aren't working, yet. Even the Matter menu in admin console says Alpha Test Version. But that shouldn't discourage you from testing and trying it out. I got into it for the sake of learning for myself, and probably won't be using Matter for anything significant, at least for a while. The more people try it, the more we'll develop some user experience.

That's a trick question! The current state of Matter development and support with the eisy is that some things work, and others don't...yet. As you might have read above, adding new Matter devices to the eisy directly usually doesn't work. But first adding the device to another platform like Google Home or Alexa, and then sharing it with a pin code to the eisy usually works. It's worked with the products I've mentioned in previous posts. So no, there is no other hub between the eisy and the bulb once it's set up and works, but you do need another platform like Google Home or Alexa just to set it up initially. I bought a used Google Home mini for $15 on Marketplace, money well spent. The GE Cync bulbs you indicated in your link might not be Matter devices. I warned about that in a previous post. I guess GE likes to group all their smart products under the Cync label. It's showing as a wifi bulb, controllable from their app. Yet one of the pictures mention Matter, but it's not mentioned on the box. If they aren't, the eisy won't be able to do anything with them. You really need to look for the Matter logo, or Thread label. They do work with Google Home and Alexa, so might be able to accomplish what you want with Alexa routines. But once we're used to having our trusty eisy automate things, we're usually underwhelmed with doing it using other methods. Lastly, the ZMatter USB dongle (despite it's name) is currently doing absolutely nothing in terms of Matter support. Really, it's a ZWave/Zigbee dongle. In the future, UDI might integrate it into controlling Thread devices directly. Until then, the eisy can currently control Thread devices through a border router. I have a 4th generation Alexa Echo doing this. That's how I'm controlling the Nanoleaf bulb.